Top 13 Concierge Jobs in Kalamazoo Mi

Treatment Navigator
OptiMed Health Partners —Kalamazoo, MI
- $19 - $24 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
Concierge | Kalamazoo Country Club | Full Time
Radisson Plaza Hotel —Kalamazoo, MI
- Weekends as needed
- 1 year
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
7d
Treatment Navigator
Optimed Pharmacy Health Partners —Kalamazoo, MI
- $19 - $24 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Medical office experience
- Disability insurance
- Health insurance
Retail Part Time Store Associate
Office Depot —Portage, MI
- $13.75 - $15.00 an hour
- Part-time
- Computer literacy
- No experience needed
- High school diploma or GED
- Commuter assistance
- Health savings account
11d
Client Specialist
Talbots —Portage, MI
- Part-time
- Organizational skills
- Computer skills
- Communication skills
- Store discount
- Referral program
Quick Apply
1d
Customer Service Associate / Outfitter
Sportsman's Warehouse —Kalamazoo, MI
- $13 an hour
- Part-time
- No experience needed
- High school diploma or GED
- Cleaning
- Wellness program
- Health insurance
3d
Sales Associate
Talbots —Portage, MI
- Part-time
- Computer literacy
- Organizational skills
- Computer skills
- Store discount
- Referral program
Quick Apply
1d
Retail Part Time Sr. Store Associate
Office Depot —Kalamazoo, MI
- $14.50 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Commuter assistance
- Health savings account
Evening Valet Attendant | Radisson Plaza Hotel | Full Time
Radisson Plaza Hotel —Kalamazoo, MI
- $12 an hour + tips
- Full-time
- 18 years or older
- Clean driving record
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Project Manager
Schupan —Kalamazoo, MI
- Online Application
- Mid-level
- Office
- Bachelor's degree
- Health savings account
- Disability insurance
Quick Apply
Valet Attendant | Radisson Plaza Hotel | Full Time
Radisson Plaza Hotel —Kalamazoo, MI
- From $13 an hour
- Full-time
- 18 years or older
- Clean driving record
- Hotel
- Health insurance
- Dental insurance
Quick Apply

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Hotel Guest Services Representative (Bell Staff)
FireKeepers Casino Hotel —Battle Creek, MI
Provides concierge-level services to all hotel guests, from welcoming them to the property to bidding them farewell. Give back through Volunteer Time Off (VTO).
From $13.73 an hour
Quick Apply
13d

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Member Concierge and Front Desk
Hammer & Nails | Grooming Shop for Guys —Powell, OH
Assist with administrative tasks such as answering phones, responding to emails, and scheduling appointments. Act as the first point of contact for members and…
$16 - $18 an hour
Quick Apply
Concierge
The Woodlands of Columbus —Columbus, OH
Answers telephone and directs the caller to the appropriate individual. Receives, sorts, and forwards incoming mail. Dependent Care and FSA saving accounts.
Quick Apply

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concierge jobs near kalamazoo mi

Treatment Navigator

OptiMed Health Partners -
Kalamazoo, MI

Quick Apply

Job Details

Full-time
$19 - $24 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
HIPAA compliance
Customer service
Call center experience
Medical office experience
HIPAA
High school diploma or GED
Healthcare privacy protection
CRM system proficiency
Cross-functional collaboration
Cross-functional communication

Full Job Description

JOB DESCRIPTION: Treatment Navigation Specialist

The Treatment Navigation Specialist is responsible for being the first line of contact for our customers. They promote a positive environment and are responsible for assisting various aspects within a Call Center. This includes, acting as a liaison between clinical staff, external parties, and the sales department. The Treatment Navigation Specialist is also responsible for providing a concierge service at the highest level possible.

The Treatment Navigation Specialist ensures effective inbound/outbound communications in a timely manner. Duties include managing inbound/outbound calls, documenting all lines of communication, and assisting with issues in a timely manner. The Treatment Navigation Specialist will communicate with patients, payors, healthcare providers, clients, and other OptiMed stakeholders.

The duties and responsibilities of the Treatment Navigation Specialist include, but not limited to:

Utilize verbal communication strategies to effectively address caller requests.
Professionally handle a high volume of complex inbound/outbound calls.
Discuss products, services, and ensure a textbook customer experience.
Effectively handle complaints while consistently demonstrating behaviors that are respectful and productive to an excellent experience.
Build relationships and trust with clients, patients, and other stakeholders.
Address customer issues and ensure effective and long-term solutions.
Must be able to maintain strict confidentiality of sensitive information in accordance to HIPAA.
Work with various departments to support the mission, vision, and values of OptiMed Health Partners.
Receive feedback, promote a positive work environment, and leverage strengths to teach the team.
Able to adapt and overcome challenges with the team while maintaining the highest quality standards.

SUPERVISORY RESPONSIBILITIES

The Treatment Navigation Specialist has no direct reports.

QUALIFICATIONS

TheTreatment Navigation Specialist shall meet these requirements.

High school diploma or GED required.
Associate’s degree preferred.
Two (2) years of previous experience in Customer Service role required,
Proficient in operating a CRM, EMR, or Call Center Solution.
Must have excellent communications skills in both written and verbal forms.
Must be able to work effectively with various levels within the organization, including staff, leadership, patients, pharmacist, sales, and other clients or stakeholders.

PREFERRED SKILLS

The Treatment Navigation Specialist will share these preferred skills:

Is effective in a variety of communication styles, that can provide timely and accurate information.
Is persistent in accomplishing objectives despite obstacles and setbacks.
Understands different situations can call for different approaches, while reacting accordingly.
Can prioritizes work to meet commitments and organizational initiatives.
Applies others’ diverse experiences, styles, background, and perspectives to obtain results.
Can juggles multiple activities and utilizes their knowledge of internal support and processes.
Can demonstrate a variety of multi-mode communication skills, listens, relates and comfortably collaborates effectively with various stakeholders.
Maintains a positive attitude despite adversity. Follows through on commitments and is direct and truthful. Shows a commitment to continuous improvement and excellence.
Proficiency with Microsoft Office products, including Word, Excel, Outlook, and other platforms.

PHYSICAL DEMANDS

The Treatment Navigation Specialist must be able to spend a considerable time viewing a computer monitor and sit for prolonged periods of time. Additional tasks may include, lifting, bending, standing, or walking for short periods of time.

WORK ENVIRONMENT

The Treatment Navigation Specialist thrives in a fast-paced work environment which may vary from an office/desk type confinement to being required to spend most of the day on their feet, assisting in other departments.

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Call center: 2 years (Required)
Customer service: 2 years (Required)
Medical office: 2 years (Required)

Ability to Commute:

Kalamazoo, MI 49009 (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

concierge jobs in kalamazoo mi

Treatment Navigator

Concierge | Kalamazoo Country Club | Full Time

Treatment Navigator

Retail Part Time Store Associate

Client Specialist

Customer Service Associate / Outfitter

Sales Associate

Retail Part Time Sr. Store Associate

Evening Valet Attendant | Radisson Plaza Hotel | Full Time

Project Manager

Valet Attendant | Radisson Plaza Hotel | Full Time

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