Top 385 member services representative Jobs in kalamazoo mi

Salesforce Expert and Customer Support Team Lead
Forensic Fluids Laboratories —Kalamazoo, MI
- $80,000 - $120,000 a year
- Full-time
- Background check
- Management
- Ability to walk for extended periods
- Health savings account
- Health insurance
Quick Apply
Accounting Manager
CSM Group —Kalamazoo, MI
- From $90,000 a year
- Full-time
- Microsoft Word
- Background check
- 6 years
- Wellness program
- Paid parental leave
Quick Apply
8h
Experienced Automotive Sales Representative
Seelye Auto Group —Kalamazoo, MI
- From $45,000 a year
- Full-time
- Bilingual
- Hospitality
- Dealership
- Paid training
- Health insurance
Quick Apply
Licensed Practical Nurse
Milan Laser Hair Removal —Kalamazoo, MI
- $30.20 an hour
- Urgently hiring
- Mid-level
- Communication skills
- Continuing education credits
- Disability insurance
Quick Apply
2d
Lead Customer Service Representative
Pest Pros of Michigan, LLC —Portage, MI
- $45,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- In-person
- Health insurance
- Dental insurance
Quick Apply
7d
Member Service Representative
Advia Credit Union —Kalamazoo, MI
- $18.31 - $21.97 an hour
- Full-time
- Office
- Financial services
- Communication skills
- Paid parental leave
- Paid holidays
Quick Apply
BioPharma Detail Rep
Access Pharmaceutical —Kalamazoo, MI
- Call employer
- Remote
- Fair chance
- Communication skills
- Entry level
Customer Service Representative
Summit Fire Protection —Kalamazoo, MI
- $40,000 - $60,000 a year
- Full-time
- Background check
- Clean driving record
- Microsoft Excel
- Paid holidays
- Disability insurance
Summer Vacation Help
Graphic Packaging International, Inc. —Kalamazoo, MI
- $22.38 an hour
- 12 hour shift
- Background check
- Pass drug screening
- Ability to lift 50 pounds
- Health savings account
- AD&D insurance
Member Service Center Representative
Consumers Credit Union —Kalamazoo, MI
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Part-time Digital Service Representative
Consumers Credit Union —Kalamazoo, MI
- Part-time
- High school diploma or GED
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Front Desk
D1 Training —Portage, MI
- $12 - $14 an hour
- 8 hour shift
- CPR Certification
- Public speaking
- Office
- Health insurance
- 401(k)
Intake Specialist
Housing Resources, Inc. —Kalamazoo, MI
- $19 an hour
- Part-time
- Writing skills
- Office
- High school diploma or GED
Quick Apply
Cashier
D&W Fresh Market —Kalamazoo, MI
- Part-time
- Ability to walk for extended periods
- Merchandising
- High school diploma or GED
Quick Apply
8d
Bilingual Digital Service Representative
Consumers Credit Union —Kalamazoo, MI
- Full-time
- Bilingual
- High school diploma or GED
- Communication skills
- Health insurance
- Dental insurance
Sales and Customer Service Represent
Naturescape —Galesburg, MI
- From $17 an hour
- Full-time
- Computer literacy
- No experience needed
- Office
- Health savings account
- Health insurance
Quick Apply
Bilingual Member Service Representative
Consumers Credit Union —Kalamazoo, MI
- Full-time
- Bilingual
- Basic math
- High school diploma or GED
- Health insurance
- Dental insurance
Member Service Representative
Consumers Credit Union —Kalamazoo, MI
- Full-time
- Basic math
- High school diploma or GED
- Communication skills
- Health insurance
- Dental insurance
Digital Service Representative
Consumers Credit Union —Kalamazoo, MI
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Member Services Staff (Maple Location)
YMCA of Greater Kalamazoo —Kalamazoo, MI
- $13.73 an hour
- Part-time
- Ability to walk for extended periods
- Computer literacy
- Ability to sit for extended periods
Quick Apply

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Salesforce Expert and Customer Support Team Lead

Forensic Fluids Laboratories -
Kalamazoo, MI

Quick Apply

Job Details

Permanent | Full-time
$80,000 - $120,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Sales support
Teamwork
Management
Salesforce
Small business experience
English
Software administration
Managing clients in a customer support role
Salesforce Cloud
Supervising experience
Bachelor's degree
Sales management systems proficiency
Project task coordination
Organizational skills
Leading team collaboration initiatives
Stocking
Customer support
Customer information system software
Training
Leadership
Editing

Full Job Description

Are you looking to play a critical role in improving people’s lives?

Do you want to join a company that is positively changing the drug testing of tomorrow?

Why FFL?

At Forensic Fluids Laboratories Inc., we provide fast, accurate drug testing results using the best technology available, done by professionally trained team members and backed by expert testimony.

Position Overview

This position is responsible for Administrating & Training for Salesforce and leading the customer support department to ensure that the department provides a high level of customer support to all customers.

Essential Responsibilities

1. Lead the Customer Support (CSR) department and train the Sales Support department. Set performance expectations and provide coaching necessary for team members to achieve those expectations.

2. Develop/review procedures and training materials for the department; train Sales, Sales Support, and others how to use Salesforce CRM.

3. Respond to customer concerns from particularly difficult customers and to those that have not been resolved by other members of the department, in a timely fashion (within 24 hours).

4. Support the department by answering phone calls and email questions from customers regarding drug testing results, specimen processing, and the drug testing process.

5. Must have expertise in Salesforce.

6. Ensure Customer Support maintains all customer profiles in Salesforce.

7. Enter new customers into LIMS system. Create LIMS profile and then maintain that profile to include changes in contact information, completion of training certifications, and other relevant information.

8. Use LIMS system to look up test results, enter customer orders, and train others to do the same.

9. Initiate incident reports when data entry or processing errors are discovered and provide the original copy of the report to the department involved and a copy to the Laboratory Director.

10. Have CSR sign up smaller house accounts and refer larger accounts to the appropriate sales representative.

11. Find a way to “archive” customers in Salesforce.

12. Promote new or additional services to new or established customers.

13. Always maintain HIPAA confidentiality.

14. Must be able to maintain standardized customer call metrics.

15. Train others on and regulate the FFL phone system.

Company and Team Responsibilities

We expect our employees to promote exceptional customer service and team work. We require a responsive, committed individual with the ability to answer telephone inquiries in a professional manner, assist with specimen processing, filling customer orders, stocking inventory and maintaining a clean work environment. Initiative should be demonstrated every day to ensure the organization runs efficiently and projects are completed within budget, based on required specifications and on schedule. NOTE: Time spent on team responsibilities will be dependent on workload for Essential Responsibilities.

Knowledge, Skills, and Qualifications

Bachelor’s Degree and ten (10) years or more of Salesforce use and administration. Customer support/Sales support experience and/or training. Previous administrative experience in a Sales and/or laboratory environment is preferred. Other required skills include the ability to work independently, manage time effectively, and exercise good judgment and initiative. Must have excellent interpersonal and organizational skills, and the ability to proactively solve problems, plan and coordinate projects, multitask and prioritize, and accurately proofread materials and communications. Knowledge of Microsoft Office software is desired.

Physical Requirements

Forensic Fluids Laboratories, as a drug testing laboratory, is a drug-free workplace. The ability to sit, stand, walk, stoop frequently, and perform repetitive motion is required. Essential job functions require the ability to focus for prolonged periods of time. Incumbent must wear protective clothing and safety equipment as appropriate. Frequently required to lift 20-40 pounds.

Is FFL the place for you? We would love to have you apply !

Pay: $80,000.00 - $120,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Application Question(s):

This position is onsite in Kalamazoo, MI. Are you able to reliably commute daily or relocate to the area if offered the position?

Education:

Bachelor's (Required)

Experience:

Salesforce administration: 10 years (Required)
Customer support: 10 years (Required)
Laboratory : 4 years (Preferred)
Healthcare sales: 4 years (Preferred)
Leadership: 4 years (Required)

Language:

English (Required)

Work Location: In person

Quick Apply

Refine Your Search

member services representative jobs in kalamazoo mi

Salesforce Expert and Customer Support Team Lead

Accounting Manager

Experienced Automotive Sales Representative

Licensed Practical Nurse

Lead Customer Service Representative

Member Service Representative

BioPharma Detail Rep

Customer Service Representative

Summer Vacation Help

Member Service Center Representative

Part-time Digital Service Representative

Front Desk

Intake Specialist

Cashier

Bilingual Digital Service Representative

Sales and Customer Service Represent

Bilingual Member Service Representative

Member Service Representative

Digital Service Representative

Member Services Staff (Maple Location)

I want to receive the latest job alert for member services representative in kalamazoo mi

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