This position answers incoming calls, prioritizes, and dispatches appropriately. Monitors and operates security infrastructure to include, closed circuit camera systems, alarm panels, radios, mass communication, door access and lockdown functions. Responsible for the creation and maintenance of computer-aided dispatch records for assigned area(s). Supports the organization in fulfilling the mission, vision, and values of Logan Health.
Our Mission: Quality, compassionate care for all.
Our Vision: Reimagine health care through connection, service and innovation.
Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.
Join our team as a Dispatcher and play a critical role in supporting hospital safety, emergency response, and day-to-day operations. In this fast-paced position, you will answer priority calls, coordinate responses to code events and alarms, monitor security systems, and help ensure the right resources are dispatched quickly and accurately.
This is a day shift position working three 12-hour shifts per week, offering a consistent schedule while supporting meaningful work in a healthcare environment.
-
Three 12-hour day shifts per week
-
Meaningful work supporting hospital safety and emergency response
-
Fast-paced, team-oriented environment
-
Opportunity to use communication, critical thinking, and multitasking skills
-
A role where accuracy, calm decision-making, and compassion make a difference
-
Computer proficiency required, as demonstrated through pre-employment CritiCall Public Safety Dispatcher testing. Testing includes typing, general medical terminology, ten-key data entry, and proofreading.
-
Ability to manage a fast-paced, high-stress work environment, including hospital responses to critical code calls, required.
-
Ability to multitask and manage multiple inputs during critical calls required.
-
Experience working with multifaceted technology, including telephones, computers, and specialized software programs.
-
Strong verbal and written communication skills, with the ability to communicate effectively with a variety of audiences.
-
Excellent organizational skills, attention to detail, critical thinking skills, and ability to prioritize work effectively.
-
Ability to work both independently and as part of a team.
-
Ability to handle sensitive and confidential situations with tact, professionalism, and diplomacy.
-
Ability to act with integrity, kindness, and empathy.
-
Commitment to maintaining confidentiality as needed.
-
Working knowledge of Microsoft Office Suite and ability to learn additional software as needed.
-
Previous experience in healthcare, fire, EMS, or law enforcement dispatching. (Preferred)
-
Previous customer service experience.
-
Understanding of confidentiality laws related to the provider-patient relationship, including HIPAA guidelines.
-
Answer priority line calls and initiate responses for code events, alarm activations, and other requests.
-
Gather complete information to determine urgency and dispatch the appropriate security, maintenance, and/or medical response.
-
Follow emergency procedures and make appropriate notifications according to department guidelines.
-
Continuously monitor security and maintenance radio channels, alarm panels, surveillance cameras, and electronic security systems.
-
Answer, evaluate, and prioritize incoming administrative calls seeking assistance.
-
Use computer-aided systems, telephones, databases, and maps to communicate and coordinate effectively.
-
Communicate professionally with internal teams and stakeholders to gather and share important information.
-
Coordinate available resources to improve responses to routine and emergency calls.
-
Maintain and modify on-call schedules for associated departments and clinics accurately and timely.
-
Identify areas of concern and make recommendations for process improvements to leadership.
-
Maintain regular and consistent attendance as scheduled by department leadership.
This position is eligible for a comprehensive benefits package designed to support your health, financial well-being, career growth, and life outside of work. Benefit highlights may include:
-
Medical, dental, and vision insurance
-
Paid time off
-
Retirement plan with employer contribution
-
Life and disability insurance options
-
Employee assistance program
-
Wellness resources
-
Employee perks and discounts
Apply today and join a team where your communication, focus, and quick decision-making help support safe, coordinated care across the hospital.
Shift:
Day Shift - 12 Hours (United States of America)
Day Shift | 3 x 12-Hour Shifts
Logan Health operates 24 hours per day, seven days per week. Must be willing to work varied shifts, weekends, and holidays as needed to keep the department staffed appropriately. Rotation of on call availability with other staff may be required.
Notice of Pre-Employment Screening Requirements
If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:
Criminal background check
Reference checks
Drug Screening
Health and Immunizations Screening
Physical Demand Review/Screening
Equal Opportunity Employer
Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.
