Job Description
This role plays an integral part in our operations with the potential to take on additional responsibilities as you demonstrate the capacity to deliver consistently over time. Days are focused on detailing and stocking vans, troubleshooting issues, and connecting with guests, getting them familiar with #vanlife, all while acting as liaisons to the beautiful places we are lucky enough to call home.
Workload and Schedule:
- Anticipated Start Date: June 1
- Position Duration: Summer Seasonal
- Position Type: Part Time & Full Time
- Office Location: 7309 Hwy 2 E, Columbia Falls, MT 59912
To be considered, please apply directly through our website:
- https://gomoterra.com/jd-whitefish-regional-specialist/
Responsibilities Customer Service
- Ensure all paperwork and questions are addressed and arrival details are confirmed; contact clients to fill in any gaps.
- Greet clients upon arrival, providing an engaging, informative, and outstanding handover experience to ensure they feel excited and comfortable in the campervan.
- Meet clients upon their return, invite feedback, and turn customers into advocates.
- Perform local vehicle delivery and pickup when required.
- Keep the reservation management system up-to-date with all relevant paperwork and notes, including checking customers in and out, recording damages, and settling outstanding balances.
Vehicle Detailing and Maintenance
- Ensure every van is ready to wow clients by thoroughly cleaning the interior, exterior, and all included equipment in accordance with Moterra’s standards.
- Restock the van with the full list of inclusions, including any paid add-ons and customer-specific requests.
- Maintain an orderly warehouse and office, ensuring all linens, dishes, and other supplies are clean and ready for rentals or last-minute changes.
- Monitor vehicle diagnostics, such as fuel levels, fluid checks, windshields, tire pressure, and tread depth, ensuring cars are operational.
- Assist with vendor communication and vehicle maintenance scheduling. Transport vehicles to/from facilities for service, bodywork, and detailing as needed.
You’ll thrive in this role if you:
- Take initiative without waiting for direction
- Care about details that others might overlook
- Communicate clearly and confidently with guests
- Stay calm and solution-oriented when things don’t go as planned
- Enjoy balancing physical work with customer interaction
This role is likely not a fit if you:
- Prefer highly structured environments with constant direction
- Dislike physical or hands-on work
- Struggle to manage multiple responsibilities at once
Qualifications:
- At least 25 years old, with a valid driver’s license and a clean driving record.
- Physically capable of lifting 30+ lbs.
- Bonus: Comfortable with conversational Spanish is a plus.
Compensation
- Starting Hourly Wage: $20-$23
- Bonuses:
- $500 training bonus paid after 60 days of employment.
- This position is eligible for meaningful performance-based bonuses, which are paid periodically throughout the year. Based on regional and personal performance, bonuses historically represent an additional $2-$3/hr.
Additional Benefits
- One complimentary rental night per month worked, plus access to our “Friends & Family Rate” outside of peak season and as available.
- Access to pro deals for gear from a wide range of top-tier outdoor brands.
- Being part of a rapidly growing outdoor travel company with opportunities for personal and professional growth.
Apply Today
If you’re excited about playing a central role in facilitating memorable outdoor experiences, we’d love to hear from you! To be considered, please apply directly through our website:
- https://gomoterra.com/jd-whitefish-regional-specialist/
Moterra Campervans is committed to diversity and inclusion. We seek enthusiastic applicants from all backgrounds to join our team, and we encourage our employees to bring their authentic, original, and best selves to work.
Job Types: Full-time, Part-time, Seasonal
Pay: $20.00 - $23.00 per hour
Benefits:
- Flexible schedule
- Professional development assistance
- Referral program
Application Question(s):
- What excites you most about the role?
- What’s your favorite memory of time spent outdoors? Regardless of whether it was in your neighborhood or a faraway destination, we’re curious what makes it stick out to you.
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- Columbia Falls, MT 59912 (Preferred)
Ability to Relocate:
- Columbia Falls, MT 59912: Relocate before starting work (Preferred)
Work Location: In person
