Top 118 Retention specialist Jobs in Kansas

Customer Support Specialist
BASYS Processing —Lenexa, KS
- Full-time
- Hybrid work
- Mid-level
- Organizational skills
- 1 year
Quick Apply
Logistics Specialist
Air Capitol Delivery & Warehouse —Park City, KS
- Full-time
- Spanish
- Dry van
- English
- Health insurance
- Dental insurance
Quick Apply
Community Engagement Specialist
Girl Scouts of Kansas Heartland Inc. —Hays, KS
- $42,000 - $45,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
13d
Resident Specialist - Leasing
Peterson Properties Inc —Topeka, KS
- $17 - $19 an hour
- Full-time
- Driver's License
- Reliable transportation
- Communication skills
Quick Apply
Roving Leasing Consultant Specialist
Price Brothers —Overland Park, KS
- $19 - $20 an hour
- Full-time
- Word processing
- Computer literacy
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
HELOC Lending Specialist
MAZUMA CREDIT UNION —Overland Park, KS
- $22 - $25 an hour
- Extended hours
- Mid-level
- Office
- Finance
- Paid holidays
- Disability insurance
6d
Community Engagement Specialist
Girl Scouts of Kansas Heartland Inc. —Emporia, KS
- $42,000 - $45,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
10d
Accounting Specialist - AR
AG Growth International Inc. —Clay Center, KS
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Underwriting Specialist - Retail
Zurich Insurance Company Ltd. —Overland Park, KS
- $75,000 - $125,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
Accounts Payable Specialist
Wilkens Manufacturing —Stockton, KS
- $19 - $25 an hour
- Full-time
- Mid-level
- Office
- Continuous improvement
- Commuter assistance
- Health savings account
Quick Apply
3d
Nursing Student Learning Specialist
Chamberlain University —Overland Park, KS
- $49,199 - $86,253 a year
- Full-time
- Nursing
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply
8d
Experienced Tax Professional
H&R Block —Lenexa, KS
- $20 - $35 an hour
- Temporary
- CPA
- 5 years
- Mid-level
- Paid training
- Continuing education credits
Quick Apply
3d
Print Customer Experience Professional
Veritiv —Edwardsville, KS
- $61,900 - $72,800 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Bachelor's degree
- Health savings account
- AD&D insurance
Customer Retention Specialist - State Farm Agent Team Member
Kurt Goeser State Farm —Lawrence, KS
- $55,000 - $70,000 a year
- Office
- Entry level
- Under 1 year
- Paid holidays
- Health insurance
Quick Apply
3d
Administrative Support Specialist
KMRG, LLC —Lenexa, KS
- $30.52 - $35.61 an hour
- Full-time
- Microsoft Outlook
- Laboratory experience
- Office
2d
Customer Service and Retention Specialist
Robert Kelly-Farmers Insurance Agency —Gardner, KS
- $36,000 - $60,000 a year
- Full-time
- Administrative experience
- Organizational skills
- Communication skills
- Paid training
- Opportunities for advancement
Quick Apply
SEO Specialist I
Go Local Interactive —Overland Park, KS
- Email
- Marketing
- English
- Office
- Health savings account
- Paid holidays
Customer Retention Specialist - State Farm Agent Team Member
Josie Polk - State Farm Agent —Overland Park, KS
- $15 - $25 an hour
- Part-time
- Office
- Communication skills
- Entry level
- Food provided
Quick Apply
Medical Records Specialist PRN
Overland Park Regional Medical Center —Overland Park, KS
- PRN
- Entry level
- Under 1 year
- Employee stock purchase plan
- Disability insurance
Quick Apply
Content Specialist
Go Local Interactive —Overland Park, KS
- Email
- Microsoft Excel
- Sales
- English
- Health savings account
- Paid holidays
14d

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Customer Support Specialist

BASYS Processing -
Lenexa, KS

Quick Apply

Job Details

Full-time

Qualifications

Mid-level
Organizational skills
1 year
Communication skills
Time management

Full Job Description

**Seeking 11am-8pm CST Shift only!**

Grow with a team that leads with service and builds with purpose.

At Basys, we believe success is built on relationships, not transactions. We collaborate, solve challenges head-on and raise the bar for ourselves and each other every day. If you’re energized by meaningful work and motivated to make a real impact, you’ll feel right at home here.

We personalize payments and elevate service so our clients can grow with confidence. And we’re building a company where innovation, care and accountability shape how we work: together.

Summary

Contribute to a positive, collaborative workplace by communicating and working in ways that reflect our purpose and values. Perform a variety of activities that result in one call resolution for inbound customer support calls. Responsible for monitoring and assisting with merchants’ Payment Card Industry compliance.

Duties & Responsibilities

Essential Functions

Serves as first line of support for merchant and partner issues and inquires.
Resolves product or service problems by researching and determining the cause of the problem, expediting correction and documenting and following up to ensure resolution.
Obtains and evaluates all relevant information to handle product and service inquiries.
Provides escalated technical support to customers among a variety of product categories, resolving issues according to prescribed standards and procedures.
Works with internal departments to ensure a high level of support for the merchant and partner.
Proactively contacts merchants for PCI compliance needs, assists with the completions of PCI questionnaires, schedules and monitors applicable PCI scans.
Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support

Additional Responsibilities

Identifies and documents hardware and software issues that require further escalation and tracks them through to resolution.
Provides software and terminal training to merchants and assures compliancy standards are met.
Updates merchant information in databases as needed.
Escalates issues to Supervisors when necessary.
Completes other assigned duties and projects as requested.

Requirements

Strong communication, both written and verbal
Great active listening skills
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Troubleshooting skills, either basic or advanced, depending on the role and industry
Computer literacy
Phone skills, including familiarity with complex or multi-line phone systems
In-depth knowledge of a company's products and/or services
This role is eligible for a hybrid schedule. Up to one day per week may be worked remotely in accordance with the telecommuting policy.
This role is eligible for a bilingual pay differential for eligible languages.

Education & Experience

Associate’s or Bachelor’s Degree Preferred
A minimum of 1 year experience in a financial institution or customer service required
Strong Communication Skills Required
Proficiency in Microsoft Office Suite, CRM

Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. Basys is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.

Basys is an equal opportunity employer.

Quick Apply

Refine Your Search

retention specialist jobs in kansas

Customer Support Specialist

Logistics Specialist

Community Engagement Specialist

Resident Specialist - Leasing

Roving Leasing Consultant Specialist

HELOC Lending Specialist

Community Engagement Specialist

Accounting Specialist - AR

Underwriting Specialist - Retail

Accounts Payable Specialist

Nursing Student Learning Specialist

Experienced Tax Professional

Print Customer Experience Professional

Customer Retention Specialist - State Farm Agent Team Member

Administrative Support Specialist

Customer Service and Retention Specialist

SEO Specialist I

Customer Retention Specialist - State Farm Agent Team Member

Medical Records Specialist PRN

Content Specialist

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