Top 14 Service desk analyst Jobs in Kansas

IT Service Desk Analyst (Afterhours)
Buchanan Technologies —Wichita, KS
- $34,112 a year
- 12 hour shift
- Hybrid work
- Microsoft Outlook
- Computer Science
- Computer literacy
- Paid training
- Health insurance
Quick Apply
1d
Help Desk Analyst 1
Garmin International, Inc. —Olathe, KS
- Full-time
- Research
- Office
- High school diploma or GED
Network and Desktop Support I
Terracon —Kansas
- Microsoft Excel
- Mid-level
- Office
- Paid holidays
- Health insurance
Cybersecurity Analyst (Security and AI Governance)
Cogent Communications —Overland Park, KS
- $100,000 - $120,000 a year
- Email
- Azure
- Computer Science
- Research
- Disability insurance
- Health insurance
Quick Apply
IT Analyst
Argenta —Shawnee, KS
- Full-time
- Office
- Windows
- Continuous improvement
Quick Apply
1d
Application Support Analyst II
Equity Bank —Wichita, KS
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Employee stock purchase plan
Quick Apply
Network & Desktop Support Lead I
Terracon —Olathe, KS
- On call
- Microsoft Excel
- Mid-level
- Office
- Paid holidays
- Health insurance
6d
Associate Technical Engineer (KS)
Fusion Health —Topeka, KS
- $50,000 - $65,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Research
- Health insurance
- Dental insurance
Quick Apply
11d
Business Intelligence Manager
MERITRUST CREDIT UNION —Wichita, KS
- $105,349 - $131,686 a year
- Full-time
- 5 years
- Office
- Ability to lift 50 pounds
- Wellness program
- Paid holidays

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IT Service Desk Analyst (Afterhours)

Buchanan Technologies -
Wichita, KS

Quick Apply

Job Details

Full-time
$34,112 a year
1 day ago

Benefits

Paid training
Health insurance
401(k)
Paid time off
Opportunities for advancement

Qualifications

Computer operation
Computer literacy
English
Windows
High school diploma or GED
Attention to detail
Desktop administration
Technical Proficiency
Mobile devices
Customer data entry

Full Job Description

Service Desk Analyst

Customer Support & Technical Services

About the Role

At Buchanan Technologies, our Service Desk Analysts are the first point of contact our customers across North America and around the world. We are looking for customer-focused professionals who enjoy helping people, solving problems, and delivering exceptional service experiences.

This role combines customer service excellence with technical troubleshooting. You will support users through phone, chat, email, and self-service channels while resolving technology issues and ensuring every interaction leaves the customer feeling supported and valued.

Whether you are beginning your IT career or bringing previous service experience, we provide training, mentorship, and growth opportunities to help you build a successful career in technology.

What You'll Do

Customer Experience

Deliver friendly, professional, and empathetic support to end users
Create positive customer experiences during every interaction
Communicate technical information in a clear, easy-to-understand manner
Manage customer expectations and follow through on commitments
Maintain a high level of customer satisfaction and professionalism

Technical Support

Troubleshoot hardware, software, password, access, email, printing, and connectivity issues
Support Microsoft Windows environments, Microsoft 365 applications, mobile devices, and common business applications
Utilize knowledge bases, diagnostic tools, and established processes to resolve incidents
Perform account administration tasks including password resets and user access requests
Escalate complex issues to specialized support teams when appropriate

Incident & Request Management

Accurately document incidents, service requests, troubleshooting activities, and resolutions
Maintain detailed and professional ticket records within the IT Service Management platform
Meet service level objectives for response times, quality, and customer satisfaction
Contribute to knowledge articles and continuous improvement initiatives

Team Collaboration

Work effectively with colleagues, leadership, and support teams across multiple locations
Participate in training, coaching, and skill development activities
Share knowledge and best practices with team members
Support organizational initiatives focused on quality, automation, and service excellence

What Makes Someone Successful in This Role

We are looking for people who:

Enjoy helping others
Have a positive and professional attitude
Are naturally curious and enjoy solving problems
Communicate clearly and confidently
Remain calm under pressure
Learn new technologies quickly
Take ownership of issues and follow them through to resolution
Thrive in a fast-paced environment

Preferred Technical Knowledge

Experience with some of the following is helpful but not required:

Microsoft Windows 10/11
Microsoft 365
Active Directory / Entra ID
Outlook and Exchange Online
VPN and remote access tools
Printers and peripheral devices
Mobile device support (iOS and Android)
Basic networking concepts (DNS, DHCP, TCP/IP, Wi-Fi)
IT Service Management tools (BMC Helix, ServiceNow, Jira, etc.)

Minimum Qualifications

High School Diploma or equivalent
Strong customer service and communication skills
Basic computer proficiency
Ability to type and document information accurately while speaking with customers
Ability to work independently and within a team environment

Preferred Qualifications

Previous customer service, call center, retail, hospitality, or technical support experience
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field
IT certifications such as CompTIA A+, ITIL Foundation, Microsoft Fundamentals, or equivalent
Experience supporting users in a professional environment

Work Environment

24x7 operation supporting clients across North America
Various schedules available, including evenings, weekends, and holidays
Opportunities for remote, hybrid, or office-based work depending on business needs
Collaborative team environment focused on growth, coaching, and career development

Career Path Opportunities

Many of our leaders, engineers, trainers, and technical specialists began their careers on the Service Desk.

Potential career paths include:

Senior Service Desk Analyst
Team Lead
Workforce Management Analyst
Quality Assurance Analyst
Knowledge Management Specialist
Technical Support Specialist
Systems Administrator
Service Delivery Manager

Why Join Buchanan Technologies?

Competitive compensation
Paid training and career development
Certification assistance
Employee recognition programs
Opportunities for advancement
Collaborative and inclusive culture
Exposure to a wide variety of technologies and industries

Join a team where customer service and technology come together to make a difference every day.

Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: $34,112.00 per year

Benefits:

401(k)
Health insurance
Paid time off

People with a criminal record are encouraged to apply

Application Question(s):

Position is required to be on-site at the Wichita office, are you able to work 100% on-site?
2 vacancies available for a days team OR a nights team. Are you available for 3-4 shifts weekly (12-hr shifts) on either a days or nights team?

Work Location: In person

Quick Apply

Refine Your Search

service desk analyst jobs in kansas

IT Service Desk Analyst (Afterhours)

Help Desk Analyst 1

Network and Desktop Support I

Cybersecurity Analyst (Security and AI Governance)

IT Analyst

Application Support Analyst II

Network & Desktop Support Lead I

Associate Technical Engineer (KS)

Business Intelligence Manager

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