Be the first trusted voice our clients hear
Brown Button Estate Sales is hiring a Client Services & Operations Coordinator to serve as the front line for prospective clients, current clients, and customers across our Kansas City and St. Louis markets.
This is not a traditional receptionist position.
The person in this role can make or break a new client relationship during the first phone call. Many people contact us while navigating a move, downsizing, the loss of a family member, or another major life transition. They need someone who is warm, confident, attentive, and capable of guiding the conversation toward a clear next step.
After the call, the details matter just as much. You will document lead information, coordinate follow-up, send contracts, create project records, manage correspondence, maintain calendars and task systems, and make sure important steps are completed on time.
The right person is both people-oriented and process-oriented. You enjoy talking with people, but you also enjoy an accurate checklist, a clean inbox, and the satisfaction of closing every open loop.
About Brown Button
Brown Button Estate Sales helps families sell estate items through a professional, transparent, and stress-free process. Our team organizes, photographs, catalogs, and sells the contents of homes through online estate sales, helping clients move forward with less stress and greater peace of mind.
We were established in 2011 and now serve both the Kansas City and St. Louis markets. Our work often comes during an important transition in a client’s life, so how we communicate and execute matters.
We are a growth-oriented team that values people, personal responsibility, strategic effectiveness, strong service, and work that makes a meaningful difference. As the company grows into additional markets, this role is expected to grow with it.
What you will do:
Lead intake and phone communication
- Answer and return calls from prospective clients, current clients, customers, and referral partners.
- Respond to incoming forms, emails, texts, and voicemails for both the Kansas City and St. Louis markets.
- Create a strong first impression by listening carefully, asking useful questions, and explaining the appropriate next step.
- Gather complete and accurate lead information, including the client’s situation, property details, timeline, service needs, and decision-making process.
- Schedule sales consultations and send appointment confirmations and reminders.
- Enter every lead and interaction into the appropriate tracking system.
- Follow up promptly and consistently so qualified opportunities do not get lost.
- Respond through the same channel the person used whenever practical, including returning phone calls by phone.
- Keep people informed when an answer requires input from another team member.
Client onboarding and project setup
- Prepare and send estate-sale agreements through DocuSign.
- Coordinate contract walkthroughs and other handoffs with management.
- Create and maintain client folders and project records.
- Enter access dates, sale dates, final dates, and other milestones into company calendars.
- Send onboarding information and “what to expect” correspondence after contract signing.
- Create the appropriate office and field-team tasks in Asana.
- Transfer important information from contracts and client conversations into the correct systems.
- Review calendars and project records regularly to identify missing, conflicting, or inaccurate information.
Ongoing coordination and correspondence
- Monitor shared inboxes and route questions to the appropriate person.
- Execute recurring client and customer correspondence accurately and on time.
- Track outstanding questions, documents, signatures, and decisions until they are resolved.
- Support review-request and customer follow-up processes.
- Prepare and assemble client or sales materials as needed.
- Maintain organized digital records so other team members can quickly understand a project’s status.
- Help keep office communication and administrative systems running smoothly.
Future leadership
This role will begin as an individual contributor. As the company and the function grow, the person in this position may train and manage one or two team members.
We are looking for someone who can first master the work personally, improve how it is organized, and eventually help others perform it consistently.
What success looks like
- Prospective clients feel heard, respected, and confident in the next step.
- New inquiries receive a prompt response, normally within one business day.
- Leads contain the information needed for effective sales follow-up.
- Appointments, contracts, project folders, calendars, and Asana tasks are accurate and complete.
- Important follow-up does not depend on someone reminding you.
- Team members can trust the information in the systems you maintain.
- Clients and customers receive clear, professional communication.
- You remain warm and composed while managing a high volume of changing priorities.
- Over time, you become capable of training others and taking ownership of the client-services coordination function.
You may be a strong fit if you
- Are confident and personable on the phone.
- Can build trust quickly without sounding scripted or overly sales-focused.
- Are naturally detail-oriented and notice missing information.
- Follow a system carefully while still using good judgment.
- Enjoy keeping multiple projects, conversations, and deadlines organized.
- Take personal responsibility for following work through to completion.
- Write clear, warm, and professional emails.
- Stay calm when the phone is ringing and several tasks need attention.
- Are comfortable learning new tools and improving existing processes.
- Want the opportunity to grow into greater ownership and leadership.
Required qualifications
- At least two years of experience in client service, customer service, administrative coordination, sales support, scheduling, office operations, or a similar role.
- Strong professional phone and written communication skills.
- Demonstrated ability to manage detailed, multi-step work.
- Comfortable using email, shared calendars, spreadsheets, online forms, and Google Drive.
- Ability to maintain discretion when handling private client information.
- Reliable attendance and consistent follow-through.
- Ability to work from our Kansas City-area office during scheduled working hours.
Preferred qualifications
- Experience with inbound lead intake, consultative phone conversations, or appointment scheduling.
- Experience using Google Workspace, Asana or another project-management system, DocuSign, and a CRM or lead tracker.
- Experience in a service business, property management, real estate, senior services, legal administration, healthcare intake, insurance, home services, or another deadline-driven environment.
- Experience improving a recurring administrative process.
- Previous experience training, mentoring, or informally leading other team members.
Schedule and work environment
This is a full-time, office-based position in the Kansas City area. The role supports both our Kansas City and St. Louis operations through phone, email, forms, calendars, and company systems.
Working hours are 8:30 - 5pm.
Compensation and benefits
- $22 to $26 per hour, depending on relevant experience and demonstrated capabilities
- Paid time off
- Paid personal days
- Paid birthday off
- Holiday pay
- Paid parental leave
- Paid sabbatical after five years
- 401(k)
- Life insurance
- Short-term and long-term disability coverage
- Telemedicine visits for team members and dependents
- Dental and vision plans
How to apply
Please submit your resume and answer the following question:
“Tell us about a time when you were responsible for both communicating with a customer and making sure several administrative steps were completed afterward. What system did you use to make sure nothing was missed?”
Brown Button Estate Sales is an equal opportunity employer. We consider qualified applicants without regard to legally protected characteristics.
Pay: $22.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Paid time off
- Paid training
- Parental leave
- Vision insurance
Work Location: In person
