Top 226 Help desk Jobs in Kansas City, Mo

Desktop Support Technician
Sanametrix —Kansas City, MO
- $55,000 - $62,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician (IT)
UDC USA Inc —Grain Valley, MO
- $55,000 - $78,000 a year
- Full-time
- Hybrid work
- Background check
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
3d
Software Support Trainer
Secured Logics —Lees Summit, MO
- $40,000 - $80,000 a year
- Full-time
- Background check
- Software troubleshooting
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
11d
Help Desk Specialist
RETAIL SUCCESS LLC —Overland Park, KS
- $50,000 - $65,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
IT Support Specialist (Entry-Level)
Advantage Tech —Olathe, KS
- $20 an hour
- Full-time
- Hybrid work
- Computer Science
- Windows
- 1 year
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk Technician
H&H COLOR LAB, INC —Raytown, MO
- $23 - $28 an hour
- Monday to Friday
- Pass drug screening
- Office
- Criminal background check
- Paid holidays
- Disability insurance
Quick Apply
14d
Help Desk Technician (KCM)
Stinson LLP —Kansas City, MO
- Overtime
- Hybrid work
- Mid-level
- Office
- Windows
Quick Apply
9d
IT Help Desk Technician II
Imagine IT —Overland Park, KS
- $60,000 - $73,130 a year
- Extended hours
- Computer Science
- Mid-level
- Organizational skills
- Health savings account
- Health insurance
7d
Information Tech Specialist I
North Kansas City Hospital —North Kansas City, MO
- Part-time
- Hospital
- Computer literacy
- Mid-level
8d
IT Support Specialist I
Foley Equipment —Kansas City, MO
- On call
- Computer science
- Microsoft Outlook
- Computer Science
- AD&D insurance
- Disability insurance
2d
Enterprise Service Desk Technician - Kansas City, MO - Secret Clearance Required
D&Z Federal Division —Kansas City, MO
- Weekends as needed
- Mid-level
- High school diploma or GED
- 1 year
- Opportunities for advancement
Quick Apply
I. T. Technical Support
Cargo Largo —Independence, MO
- $20 - $26 an hour
- Mid-level
- Windows
- Microsoft Office
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IT Specialist
Evans & Dixon —Kansas City, MO
- $22 - $26 an hour
- Full-time
- Computer Science
- Writing skills
- Mid-level
- Profit sharing
- Wellness program
Quick Apply
IT Service Desk Support Staff I
Terracon —Olathe, KS
- $22.25 - $31.25 an hour
- High school diploma or GED
- Driver's License
- Military encouraged
- Paid holidays
- Health insurance
IT Service Desk Support Specialist
Belton Regional Medical Center —Belton, MO
- Weekends as needed
- Remote
- Mid-level
- Employee stock purchase plan
- Disability insurance
Quick Apply
8d
Desktop Support Technician
Stefanini North America and APAC —Leawood, KS
- $25 - $30 an hour
- Contract
- Mid-level
- Office
- Windows
Quick Apply
2d
Technical Product Support - EdTech
Securly —Kansas City, KS
- $24.00 - $26.44 an hour
- Overtime
- Remote
- School experience
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
8d
IT Tier One Support Desk Technician
Results Technology, INC —Overland Park, KS
- $20 - $23 an hour
- 8 hour shift
- Hybrid work
- Background check
- Computer literacy
- Pass drug screening
- Health savings account
- Health insurance
8d
IT Support Specialist Fulfillment Center
Walgreens —Liberty, MO
- $20.45 - $30.00 an hour
- Weekends as needed
- Microsoft Excel
- Mid-level
- Windows
8d
IT Support Engineer L1
ITAZON TECH —Kansas City, MO
- $160 - $200 a day
- Contract
- Microsoft Outlook
- English
- Mid-level
Quick Apply
4d

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help desk jobs near kansas city, mo

Desktop Support Technician

Sanametrix -
Kansas City, MO

Quick Apply

Job Details

Full-time
$55,000 - $62,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Serving clients
IT service management
iOS
Windows
High school diploma or GED
Bachelor's degree
Computer hardware
Remote access software
Customer support ticket management
Customer support
Ticketing system technical support
Mobile devices

Full Job Description

Desktop Support Technician

**** US Citizenship is required *****

This position is available in June

Job Summary:

Sanametrix is a minority-owned small business headquartered in Arlington, Virginia. We specialize in providing focused research and analysis, technology, and program support solutions to federal agencies.

Sanametrix is currently identifying qualified candidates for an on-site Desktop Support Specialist position located in Kansas City, Missouri.

This is a full-time position with a work schedule of 8:00 AM EST to 5:00 PM EST, Monday through Friday onsite

Job Responsibilities:

· Configure, install, and support desktop computers, laptop computers, handheld devices, monitors, portable data storage devices, and other general peripherals.

· Provide enhanced desktop and end user support service to VIP customers.

· Maintain a professional attitude and appearance, while consistently providing excellent customer service. Examples of these qualities are a good work ethic, assisting team members when needed, and being a positive contributor to the workplace environment.

· Consistent, dependable customer service to clients and colleagues in person, on the phone, in written communications, and on video communications.

· Able to work well under pressure and to meet deadlines with calm and poise.

· Relocate IT equipment including desktop computers, monitors, portable data storage devices, and other general peripherals.

· Configure IT devices for secure operation, including installation of security software, software updates, and other configurations as required.

· Connect and configure IT devices to use computer networks.

· Diagnose hardware and software failures, communicate the remediation plans to users, and provide status updates.

· Provide software support for users (as identified by the task), including basic to advanced software operations and general use of computers and peripherals.

· Support desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management.

· Provide virtual assistance sessions using Windows Remote Assistance and Apple Remote Desktop.

· Develop end-user documentation and instructions.

· Contribute knowledge and updated information to maintain the Desktop Support SOPs and Training manuals for support.

· Support disaster recovery and adapt to various types of situations, clients, and tools.

· Use an IT ticket system, is responsible for receiving and tracking trouble tickets and requests, assigns them to a technical specialist (could be themselves or someone else) for action and ensures that their tickets are resolved, and closed out with the customer and in the system.

· Track and update the movement of all IT assets (laptops, desktops, printers, etc.) within the stipulated database and within time constraints.

· Stay in regular communication throughout the day with other tiers of support and Management staff.

· Participates in troubleshooting of issues with the drive towards root cause identification.

Required Skills, Qualifications, Certifications:

· Must be able to obtain and maintain a 6C Public Trust security clearance.

· Six (6) or more years of technical support experience or a bachelor’s degree in a technical discipline with three (3) or more years technical support experience. Technical support is defined as experience with current desktop and laptop computers and various operating systems to include one or more of the following: Windows 11, Mac OS 15, and Microsoft Office suite.

Experience using ticketing system (preferably ServiceNOW)
Strong customer service and equipment support skills
Strong written and oral communications
ITIL foundations certification or ability to obtain certification within 6 months

Desired Skills, Qualifications, Certifications:

· Dell Certified Technician

· Help Desk Institute (HDI)

· CompTIA A+

· CompTIA Network+

· CompTIA Security++

· BA/BS in a technical discipline

· MCSA: Windows 11

· MCSE: Desktop Infrastructure

· MCDST: Microsoft Certified Desktop Support Technician

· ITIL Certification

Job Type: Full-time

Pay: $55,000.00 - $62,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Customer support: 1 year (Preferred)
Windows: 1 year (Preferred)
iOS: 1 year (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

help desk jobs in kansas city, mo

Desktop Support Technician

Help Desk Technician (IT)

Software Support Trainer

Help Desk Specialist

IT Support Specialist (Entry-Level)

IT Help Desk Technician

Help Desk Technician (KCM)

IT Help Desk Technician II

Information Tech Specialist I

IT Support Specialist I

Enterprise Service Desk Technician - Kansas City, MO - Secret Clearance Required

I. T. Technical Support

IT Specialist

IT Service Desk Support Staff I

IT Service Desk Support Specialist

Desktop Support Technician

Technical Product Support - EdTech

IT Tier One Support Desk Technician

IT Support Specialist Fulfillment Center

IT Support Engineer L1

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