Top 513 Member advisor Jobs in Kansas City, Mo

Member Services Advisor
VETERANS OF FOREIGN WARS OF THE UNITED STATES —Kansas City, MO
- $37,440 a year
- Overtime
- Research
- Travel
- Typing
- Dental insurance
- 401(k)
10d
Talent Acquisition Partner
Hill's Pet Nutrition —Overland Park, KS
- $86,000 - $121,000 a year
- Full-time
- Hybrid work
- Research
- Office
- Bachelor's degree
- Profit sharing
- Paid parental leave
Human Resources Business Partner
Chick-fil-A Supply LLC —Olathe, KS
- Weekends as needed
- Spanish
- 5 years
- Writing skills
- Paid holidays
- Relocation assistance
Dock & Door Technician
SHOPPAS MATERIAL HANDLING LTD —Kansas City, MO
- Clean driving record
- 5 years
- Computer literacy
Quick Apply
Auto Service Advisor- Automotive Service Contracts
Camelback Administration Group, INC. —Overland Park, KS
- $22 - $24 an hour
- Full-time
- Spanish
- English
- Research
- Health insurance
- Dental insurance
Quick Apply
Board Certified Behavior Analyst (BCBA) - Kansas City, MO (Hybrid)
BlueSprig —Independence, MO
- $83,000 - $111,000 a year
- Hybrid work
- Background check
- Children
- Psychology
- Paid holidays
- Dental insurance
Quick Apply
Human Resources Business Partner
Chick-fil-A Supply —Olathe, KS
- Weekends as needed
- Spanish
- 5 years
- Writing skills
- Paid holidays
- Relocation assistance
Ford Dealership Front End Technician Specialist
Metro Ford Inc —Independence, MO
- From $38.11 an hour
- Full-time
- Clean driving record
- Dealership
- 5 years
- Paid training
- Continuing education credits
Quick Apply
4d
Trailer Mechanic
Kraft Tank —Kansas City, KS
- Full-time
- Mechanic experience
- 5 years
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Entry Level – Financial Advisor
Equitable Advisors —Kansas City, MO
- $31,500 - $125,000 a year
- Full-time
- Background check
- Bachelor's degree
- US work authorization
- Employee stock purchase plan
- Disability insurance
Quick Apply
Trust Officer
First National Bank of Omaha —Kansas City, MO
- $107,552 - $182,838 a year
- Email
- CPA
- 5 years
- Office
- Health savings account
- Disability insurance
Relationship Advisor-Personal Banker (New Location)
MAZUMA CREDIT UNION —Kansas City, MO
- $18 - $20 an hour
- Extended hours
- Mid-level
- Office
- High school diploma or GED
- AD&D insurance
- Paid holidays
Legal Assistant/Paralegal
Shepherd Elder Law Group —Overland Park, KS
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
- Free parking
- Disability insurance
Quick Apply
11d
Entry-Level Paraplanner
People People —Lenexa, KS
- Full-time
- Office
- Finance
- Analysis skills
- Profit sharing
- Disability insurance
Quick Apply
3d
Sales Representative - Uniform
Cintas —Kansas City, MO
- Full-time
- Microsoft Outlook
- Marketing
- Mid-level
- Profit sharing
- AD&D insurance
Entry-level Technician - ACURA
Jay Wolfe Acura of Kansas City —Kansas City, MO
- $17 - $22 an hour
- Full-time
- Background check
- Dealership
- 5 years
- Health savings account
- Disability insurance
Quick Apply
Sr. Trust Advisor
First National Bank of Omaha —Kansas City, MO
- $158,696 - $269,783 a year
- Email
- CPA
- 11+ years
- Office
- Health savings account
- Disability insurance
10d
COM Career Advisor
Kansas City University —Kansas City, MO
- Full-time
- Public speaking
- Mid-level
- Master's degree
Office Services Clerk
CBIZ —Kansas City, MO
- Remote
- 18 years or older
- Office
- Administrative experience
23h
Client Experience Specialist
Airshare —Overland Park, KS
- Weekends as needed
- Mid-level
- Office
- Organizational skills
- Paid parental leave
- Disability insurance

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Member Services Advisor

VETERANS OF FOREIGN WARS OF THE UNITED STATES -
Kansas City, MO

Apply Now

Job Details

Full-time
$37,440 a year
10 days ago

Benefits

Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance

Qualifications

Customer returns handling
Copy machines
Scanning

Full Job Description

NATURE OF WORK:

Provides customer service for VFW Store and VFW fraternal/business operations. Redirects or responds to member/non-member inquiries via phone, fax, mail, email, and web chat utilizing an omnichannel contact center solution. Responsible for documenting key information with every point of contact. Exemplify VFW and Member Service Center Values in coordination with the What Great Looks Like (WGLL) standards. This position is critical for representing the VFW Member Service Center as a point of contact to provide solutions for all customers/members.

TYPICAL DUTIES AND RESPONSIBILITIES:

Servicing Tasks

Provide outstanding telephone service that meets the member needs while striving to correct mistakes, if any, and work through emotional situations within the standard of the WGLL and Standard Operating Procedures (SOP).
Process Mail Orders and Payments, Answer Mail/Email Questions, Process Fax Orders, Process Email Orders, Manage Quote Orders and Process Product Returns in accordance with MSA Standards and SOP. Perform research as needed. For example, locate customer and order(s) in Aptify to understand the situation. For email questions, reply using appropriate templates and follow email standards. For physical mail, look up contact information and attempt to provide appropriate information by phone before sending a physical mail response.
Process new membership and member transfer applications. This includes annual, life, legacy, installment, and convention registration. Enter member information timely, accurately, and completely from the application or other document provided. Process transfers for annual and life members.
Prepare checks for bank deposit. Process large sums of money by credit card authorizations.
Utilizing the VFW customer database (Aptify) to maintain membership records to include updating addresses, emails and phone numbers. Mark record accordingly when notification is received that member is deceased.
Communicates with Post Quartermasters, Department Quartermasters, and VFW and Auxiliary members, both verbally and in writing, to clarify or resolve issues pertaining to monetary discrepancies and processing of payments.
Coordinates journal transfers to ensure that monies are split to appropriate departments.
Assists customers/members with the navigation of VFW/VFW Store websites.

KNOWLEDGE, SKILLS AND ABILITIES:

Membership eligibility is not required for this position.
General education level with at least two years of customer service or general office experience preferred.
Requires strong interpersonal skills to discuss products and questions with customers and co-workers.
Work well in a fast-pace team environment.
Work in a contact center environment using a computer, mouse, keyboard, call headset and working on computer monitors for extended periods of time.
Moderate work experience with PC proficiency using Database, Microsoft Office programs, and 10-key calculator.
Requires the ability to operate moderately complex equipment, including check scanner/endorser, document scanner and copier.

SCOPE OF POSITION:

Reports to Supervisor.
Generally plans and prioritizes work on a daily basis.
Resolves problems of a routine nature. More significant problems are referred to supervisor.
Typical contacts are with VFW Department and Post staff or officers, VFW members and VFW employees to answer questions and provide information regarding the processing of members and/or resolve problems.
Provides service to VFW customers by receiving (by phone, fax, mail, web chat) orders for supply items. Assists phone, mail, email, fax, and web chat customers.

WORKING CONDITIONS:

Position operates in a busy office environment with telephone and PC usage 100% of the time to input order information.
Light lifting (5-20 lbs), during inventory, National Convention and assisting customer service with return packages.
Some overtime may be required during peak periods.
Possible travel required for National Convention.

MAJOR ACCOUNTABILITIES:

Ensures customer orders are entered into database completely and clearly. Ensures all keying errors and problems are resolved.
Ensures payments and orders are processed and deposit of checks/cash are taken to the Bookkeeping area. Makes sure Cash Control Batches balance with orders.
Ensures Office Supervisor and Department Director are kept informed of matters concerning production results and any problems or concerns.
Prepares for the National Convention.
The above duties are general in nature and are not intended to reflect all of the duties which may be required of the incumbent.

*This position is not eligible for relocation assistance. *

**If not already listed as a requirement for the position, all employees (if eligible) are encouraged to become members of the VFW. If ineligible for VFW membership, employees (if eligible) are encouraged to join the VFW Auxiliary. Additionally, all employees are encouraged to actively promote the benefits of membership in the VFW and VFW Auxiliary to others that qualify.

The VFW offers a competitive benefits packet to include, but not limited to, health, dental, vision, 401K, paid time off, Wellness Reimbursement, and Tuition Reimbursement.

This position is not eligible for relocation assistance.

Apply Now

Refine Your Search

member advisor jobs in kansas city, mo

Member Services Advisor

Talent Acquisition Partner

Human Resources Business Partner

Dock & Door Technician

Auto Service Advisor- Automotive Service Contracts

Board Certified Behavior Analyst (BCBA) - Kansas City, MO (Hybrid)

Human Resources Business Partner

Ford Dealership Front End Technician Specialist

Trailer Mechanic

Entry Level – Financial Advisor

Trust Officer

Relationship Advisor-Personal Banker (New Location)

Legal Assistant/Paralegal

Entry-Level Paraplanner

Sales Representative - Uniform

Entry-level Technician - ACURA

Sr. Trust Advisor

COM Career Advisor

Office Services Clerk

Client Experience Specialist

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