Top 71 Customer service manager Jobs in Kansas City Mo

Customer Service Manager
Trulite Glass and Aluminum Solutions —Olathe, KS
- $70,000 - $80,000 a year
- 3 years
- Bachelor's degree
- Criminal background check
- Health savings account
- Disability insurance
Quick Apply
Route Service Manager - UniFirst
UniFirst —Kansas City, MO
- Full-time
- Computer literacy
- DOT physical examination
- Mid-level
- Profit sharing
- Health insurance
12d
Service Team Leader
Hill's Pet Nutrition —Overland Park, KS
- $64,000 - $96,000 a year
- Monday to Friday
- Hybrid work
- Sales
- Mid-level
- Office
- Profit sharing
- Paid parental leave
Success Operations Manager (173329)
Colgate-Palmolive —Overland Park, KS
- $96,800 - $137,000 a year
- Hybrid work
- Bachelor's degree
- Travel
- Senior level
- Profit sharing
- Paid parental leave
Customer Experience Team Manager
NBKC BANK —Kansas City, MO
- Full-time
- Hybrid work
- Sales
- Mid-level
- Office
- Paid parental leave
- Health savings account
Quick Apply
5d
Customer Experience Supervisor
TreviPay —Overland Park, KS
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- Military encouraged
- Paid parental leave
- AD&D insurance
Quick Apply
6d
Client Service Manager
Gallagher Benefit Services —Kansas City, MO
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Health savings account
Customer Service Support Supervisor - Midwest Extended
U.S. Engineering —Kansas City, MO
- $68,000 - $95,000 a year
- Full-time
- Pass drug screening
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
BASYS Processing —Lenexa, KS
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Analysis skills
Quick Apply
9d
Customer Service Support Supervisor - Midwest Core
U.S. Engineering —Kansas City, MO
- $68,000 - $95,000 a year
- Full-time
- Pass drug screening
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Customer Service Coordinator
City of Shawnee —Shawnee, KS
- From $27 an hour
- 8 hour shift
- Mid-level
- 3 years
- High school diploma or GED
Manager of Warranty Operations
Summit Homes —Kansas City, MO
- $90,000 - $110,000 a year
- Full-time
- Mid-level
- Office
- Residential
- Paid holidays
- Health insurance
Quick Apply
6d
Lead, O2R/ODS Dept
Lincare Inc. —Kansas City, MO
- Basic math
- Mid-level
- High school diploma or GED
Quick Apply
ROUTE SERVICE MANAGER
Ace Imagewear —Kansas City, MO
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- Supervising experience
- Continuous improvement
- Profit sharing
- Disability insurance
Quick Apply
Team Lead
Systems Integration, Inc. —Kansas City, MO
- Full-time
- Google Workspace
- Mid-level
- 3 years
- 401(k) matching
Quick Apply
Technical Call Center Team Lead
PSG Panasonic Connect North America Professional Services —Leawood, KS
- $22 - $24 an hour
- Full-time
- Mid-level
- Mentoring
- US work authorization
- Paid holidays
- Health insurance
Client Service Manager to Financial Advisor
Caliber Wealth Management —Overland Park, KS
- $65,000 - $75,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Management
- Health savings account
- Health insurance
Quick Apply
Director Customer Experience & Strategy
Diesel Direct Inc —Riverside, MO
- Full-time
- Analysis skills
- Bachelor's degree
- Mentoring
Quick Apply
Customer Service Manager
Safe Fleet —Belton, MO
- Office
- Bachelor's degree
- Travel
Quick Apply
Director of Customer Service and Inside Sales
HANTOVER INC —Overland Park, KS
- $90,000 - $120,000 a year
- Full-time
- Background check
- 7 years
- Management
- Health savings account
- Health insurance
Quick Apply

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Customer Service Manager

Trulite Glass and Aluminum Solutions -
Olathe, KS

Quick Apply

Job Details

$70,000 - $80,000 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Conflict management

Full Job Description

**This role is not open for submission from outside staffing agencies**

CUSTOMER SERVICE MANAGER

$70k-$80k/year

The Customer Service Manager is a Senior-level position that provides leadership and management to a customer service support organization servicing products and services. Executes business strategy and processes to adapt and support customer requirements. Initiates and/or implements corrective action for complex customers and issues as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Identifies and contributes with the generation of potential sales leads to the organization. Planning and development of specific target markets and groups and the actual service “package” will be developed as a team program in conjunction with the project manager, customer service representative, order entry, and sales representatives. Manages and/or implements corrective action as needed to ensure that an excellent standard of service and a high level of Trulite's Platinum customer service levels are maintained.

Who You Are:

Highly self-motivated individual with a driven mentality
Customer oriented
Motivating Leader
Strategic thinker
Organized

Skills You Bring:

3–5 years of customer service or related experience required, including a minimum of 3 years in a supervisory or management role.
Bachelor's degree preferred; equivalent direct experience will be considered in lieu of a degree.
Manufacturing and/or glass industry experience preferred.
Must be able to multi-task, organized, efficient, and accurate.
Self-motivated and goal-oriented person with a drive to succeed to maximize business results.
Fosters a whatever it takes attitude to get the job done attitude.
Must have excellent communication (written and oral), interpersonal, time management, and conflict management skills.
Experienced user of Microsoft Office 365 suite.
Ability to calculate discounts, fractions, percentages, area circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Must be able to perform the duties and responsibilities with or without reasonable accommodation.
Must pass criminal background check.

What You Will Do:

Manage and coordinates activities of workers in the Glass Customer Service departments.
Oversees, onboard and/or conducts training of new or existing employees to include processes, work methods, and procedures.
Introduces new products to verify conformance to company specifications and service to customers.
Provides employees with timely and accurate feedback of performance reviews, disciplinary problems, material shortages, equipment problems etc. when required or appropriate.
Interview, Onboard, and exit employees as needed.
Responsible for retention, training and continued development of hourly and exempt employees
Interfaces with team members on a daily basis, involved with decisions concerning all aspects of customer service, production and sales to drive customer improvement and overall satisfaction.
Ensures on-time delivery, management of the flow of raw materials and inventory to meet customer commitments.
Subject Matter Experts on all products, codes and systems (Axapta, Support Center Plus, etc.)
Handles internal and external customer issues in a professional and timely manner.
Responsible for ensuring teams performance of time-sensitive daily order entry and price quotes.
Responsible for adhering to product and customer specifications.
Maintains compliance with all required employment laws and OSHA regulations and policies.
Provides timely and accurate management reporting.
Works closely with the sales team to ensure estimating adheres to standards, processes, and key performance indicators.
Processes customer COD/CIA payments.

Why Trulite:

Trulite offers the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if you experience a non-occupational injury. We are pleased to offer a comprehensive wellness initiative that includes access to a progressive financial training program.

Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HAS, if you choose to participate, is also vested immediately at 100% improving your financial health.

Trulite bears most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you why Trulite values you as an employee and how we will help you achieve financial independence.

We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

Quick Apply

Refine Your Search

customer service manager jobs in kansas city mo

Customer Service Manager

Route Service Manager - UniFirst

Service Team Leader

Success Operations Manager (173329)

Customer Experience Team Manager

Customer Experience Supervisor

Client Service Manager

Customer Service Support Supervisor - Midwest Extended

Customer Success Manager

Customer Service Support Supervisor - Midwest Core

Customer Service Coordinator

Manager of Warranty Operations

Lead, O2R/ODS Dept

ROUTE SERVICE MANAGER

Team Lead

Technical Call Center Team Lead

Client Service Manager to Financial Advisor

Director Customer Experience & Strategy

Customer Service Manager

Director of Customer Service and Inside Sales

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