Top 296 Retention representative Jobs in Kansas City Mo

Drug & Alcohol Testing Programs Manager
Examinetics Inc —Overland Park, KS
- Office
- Organizational skills
- Senior level
- Health insurance
- Dental insurance
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Customer Service Representative
Pratt Industries —Kansas City, MO
- Computer literacy
- Mid-level
- Office
- Paid holidays
- Health insurance
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11d
Customer Coordinator - Customer Service
Labconco Corporation —Kansas City, MO
- From $24 an hour
- Full-time
- Background check
- Computer literacy
- Mid-level
- Profit sharing
- Health insurance
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Route Sales Representative
Cold Front Distribution —Kansas City, MO
- $55,000 - $60,000 a year
- No weekends
- Background check
- Customer service
- Merchandising
- Disability insurance
- Health insurance
Quick Apply
12d
Inside Sales Representative
AE Solutions —Olathe, KS
- Full-time
- Mid-level
- Office
- Business development
- Paid holidays
- Health insurance
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Sales Executive- Kansas City Area
Perfect Promotions —Lees Summit, MO
- From $50,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- 3 years
- Travel reimbursement
- Paid training
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Wireless Engineering Director
Circet USA —Kansas City, KS
- $120,000 - $191,000 a year
- Full-time
- Finance
- Master's degree
- Bachelor's degree
- Health savings account
- Disability insurance
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Sales Representative
Hansen Automotive —Kansas City, KS
- $40,000 - $60,000 a year
- Full-time
- Sales
- Dealership
- Customer service
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Entry Level Sales Representative
Clearwater —Overland Park, KS
- $55,000 - $70,000 a year
- Full-time
- Sales
- No experience needed
- Business development
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Flex Truck Driver - CDL Class A - Penske Logistics
Penske Truck Leasing and Logistics —Kansas City, MO
- $120,000 a year
- Full-time
- Dealership
- Customer service
- Ability to walk for extended periods
- AD&D insurance
- Paid holidays
B2B Account Executive
Wholesale Payments Inc. —Missouri
- $80,000 - $150,000 a year
- Full-time
- Hospitality
- US work authorization
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Branch Manager for Door Hardware Distributor
IDN H. Hoffman, Inc —Overland Park, KS
- $50,000 - $65,000 a year
- Full-time
- Background check
- Warehouse
- In-person
- Health insurance
- Dental insurance
Quick Apply
3d
Relationship Advisor-Personal Banker (New Location)
MAZUMA CREDIT UNION —Kansas City, MO
- $18 - $20 an hour
- Extended hours
- Mid-level
- Office
- High school diploma or GED
- AD&D insurance
- Paid holidays
Ruskin Regional Sales Manager - Southeast
Air Distribution Technologies, Inc. —Grandview, MO
- Bachelor of Science
- Office
- Travel
Quick Apply
Outside Sales Representative
UniFirst —Kansas City, MO
- Full-time
- Clean driving record
- Driver's License
- Driving
- Fuel card
- Paid holidays
Underwriting Specialist - Retail
Zurich Insurance Company Ltd. —Overland Park, KS
- $75,000 - $125,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
Entry Level Sales Representative
Clearwater —Independence, MO
- $55,000 - $70,000 a year
- Full-time
- Sales
- No experience needed
- Business development
Quick Apply
Northland Liability Unit Manager
Travelers —Overland Park, KS
- $109,300 - $180,200 a year
- 3 years
- High school diploma or GED
- Bachelor's degree
- Wellness program
- Continuing education credits
Leasing Consultant/Administrative Assistant
Management Group —Kansas City, MO
- $15 - $20 an hour
- 8 hour shift
- Background check
- Sales
- Customer service
Quick Apply
Customer Service Representative
Mosquito Joe —Overland Park, KS
- $18 - $22 an hour
- Weekends as needed
- Background check
- 7 years
- 6 years
- Paid training
- 401(k)
1d

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Drug & Alcohol Testing Programs Manager

Examinetics Inc -
Overland Park, KS

Quick Apply

Job Details

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Managing customer accounts
Compliance documentation
Client management
Account management

Full Job Description

Examinetics is looking for a knowledgeable and motivated individual to join our growing team as a Drug & Alcohol Testing Programs Manager! This position will be at our corporate office in Overland Park, KS or Griffith, IN. This individual will serve as the organization's account leader and enterprise subject matter expert for all drug and alcohol testing programs.

When you join our team, you will help our clients keep their employees healthy and safe. Come join our rapidly growing company and work with the best!

Why you will love working at Examinetics

Competitive Salary
Medical, Vision, and Dental Insurance
401K Employer Matching
3 weeks Paid Time Off
Annual Company Bonus

Primary Responsibilities:

Serve as the primary relationship owner for enterprise and high-complexity drug and alcohol testing accounts.
Act as the executive-level advisor to client leadership on program strategy, regulatory posture, and operational risk.
Own the client experience for assigned accounts, including issue resolution, expectation management, and long-term account health.
Lead client governance activities, including business reviews, program evaluations, and executive-level communications.
Drive client retention and expansion by building trusted partnerships and demonstrating program value.
Serve as the internal SME for DOT and non-DOT drug and alcohol testing programs across all U.S. jurisdictions.
Provide authoritative interpretation of federal, state, and contractual requirements, particularly in unionized environments.
Interpret collective bargaining agreements and translate requirements into defensible operational processes.
Advise clients and internal stakeholders on complex compliance and policy matters.
Deliver consultative support to clients navigating regulatory changes, audit findings, or operational challenges.
Lead client education initiatives, ensuring stakeholders clearly understand program requirements and implications.
Manage sensitive client situations, escalations, and remediation efforts with professionalism and credibility.
Proactively reduces complaints and disputes through structured communication and transparent documentation.
Ensure client programs remain compliant with all applicable regulations and contractual obligations.
Maintain accountability for accuracy, timeliness, and completeness of MIS and regulatory reporting.
Identify compliance and operational risks at the account level and implement corrective strategies.
Escalate clinical and regulatory issues to the MRO or clinical leadership as appropriate.
Conduct routine account-level program reviews to assess compliance, performance, and client satisfaction.
Develop and maintain standardized client-specific documentation, protocols, and guidance materials.
Improve collector education, policy adherence, and enforce consistency across client populations.
Implement workflow improvements that enhance service delivery and client experience.
Act as the client advocate within the organization, aligning operations, clinical, and compliance teams around client needs.
Provide training, coaching, and advisory support to internal teams supporting assigned accounts.

Qualifications:

Education and/or Experience

Demonstrated expertise in drug and alcohol testing programs within regulated and unionized environments.
Proven experience owning and managing complex or enterprise client accounts.
Strong working knowledge of MIS reporting and regulatory documentation requirements.
Experience supporting multi-state programs with varying regulatory and contractual frameworks.
Strong executive presence and ability to manage high-stakes client relationships.

Preferred Experience

Senior leadership or advisory experience within a drug and alcohol testing organization or regulated healthcare/compliance environment.
Track record of improving client satisfaction, reducing escalations, and strengthening long-term client partnerships.
Experience serving as a Designated Employee Representative (DER).
Demonstrated ability to balance commercial objectives with regulatory integrity.
Medical Review Officer Assistant (MROA) certification preferred.

Skills

Enterprise account leadership.
Executive client communication and influence.
Strategic relationship management.
Regulatory expertise and risk governance.
Change leadership and client education.
Process optimization and operational credibility.
Professional judgment and escalation management.

About Examinetics

Examinetics is the nation’s leading provider of occupational health solutions through onsite, near site, and technology platforms. Our comprehensive suite of occupational health services across the employee health lifecycle delivers strategic value to more than 3,500 clients in over 20,000 locations annually. Leading companies partner with Examinetics to achieve regulatory compliance, minimize productivity loss, and acquire vital data required for optimal health outcomes.

Non-Discrimination:

Examinetics is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

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Refine Your Search

retention representative jobs in kansas city mo

Drug & Alcohol Testing Programs Manager

Customer Service Representative

Customer Coordinator - Customer Service

Route Sales Representative

Inside Sales Representative

Sales Executive- Kansas City Area

Wireless Engineering Director

Sales Representative

Entry Level Sales Representative

Flex Truck Driver - CDL Class A - Penske Logistics

B2B Account Executive

Branch Manager for Door Hardware Distributor

Relationship Advisor-Personal Banker (New Location)

Ruskin Regional Sales Manager - Southeast

Outside Sales Representative

Underwriting Specialist - Retail

Entry Level Sales Representative

Northland Liability Unit Manager

Leasing Consultant/Administrative Assistant

Customer Service Representative

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