If you’re looking to do truly life-changing work, consider joining our team! Synergy Services employs compassionate individuals committed to strengthening people, families, and our community through prevention, crisis care, shelter, counseling, advocacy, and education. Before you apply, take a few minutes to visit our Employment Page to explore all of our current opportunities, watch our recruitment video, and get a feel for the culture, mission, and people that make Synergy Services such a rewarding place to work: https://www.synergyservices.org/about-us/employment/
SUMMARY
The Compliance Coordinator for Synergy House is directly responsible for providing integrated, quality, youth-focused and accessible care. This occurs by ensuring staff members, and client records are in compliance with all regulatory guidelines. This includes assisting management with program compliance and administrative tasks. This position follows the Synergy House Standard Operating Procedures in all day to day operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
- Acts as a liaison between Synergy House direct care staff, Youth Campus Case Managers, Youth Campus Therapists and management as well as external agencies, and other community resources. Provides first response by answering the Youth Crisis Line and providing reception at Synergy House.
- Maintains communication with other staff members – both oral and written. Performs general clerical duties – answers telephones, including the hotline.
- Completes client intakes and discharges.
- Enters HMIS data and audits charts for closing.
- Responsible for scheduling and staffing to ensure sufficient staff coverage for each shift at the Synergy House is in compliance with ratio expectations.
- Responsible for staff meeting required new hire training and coordinates new hire activities.
- Maintains accurate documentation of client record and maintains files in accordance with Synergy standard. Completed documentation both accurately and professionally in providing necessary information about a client’s care.
- Participate in Performance and Quality Improvement activates.
- Expected to assist other employees by sharing experienced, expertise and training.
- Serves as campus Safe Crisis Management (SCM) Trainer for SH and Youth Campus staff.
- Serves in on-call rotation (on-site support).
Other Duties:
- Serves in ratio when needed. When in ratio provides: basic life skill training, assistance with advocacy and case management goals, dispenses medication according to Med Tech Certification guidelines.
- Maintains accurate documentation and client records.
- Maintains client confidentiality.
- Assists clients in crisis.
- Attends internal and external trainings to meet the 40 hour per year licensing requirement.
- Attends and participates in weekly staff meetings/case reviews.
- Maintains a clean environment as necessary i.e. cleaning facility areas, office area, laundering linens and completing other household tasks as needed and/or assigned.
- Collects, organizes and records donations by utilizing Synergy’s Donation Form.
- Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor's degree from four-year college or university; or one to two-years related experience and/or training; or equivalent combination of education and experience. Knowledge of medical case management and/or experience preferred but not required.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
The employee in this position must have a valid Class E Drivers license. The employee in this position must obtain CPR/First Aid Certification and be a Medical Technician.
OTHER SKILLS AND ABILITIES
Must be at least 20 years of age, pass a background check that includes fingerprinting, a drug screen, have a valid driver’s license, proof of car insurance and Motor Vehicle Record (MVR) that is free of violations that conflict with Synergy’s insurance policy. The employee must be able to use general office equipment, type and have the ability to use computer software, including Microsoft Office. The employee in this position must have the ability to transport up to fifteen (15) passengers in a van.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand, walk, and sit. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to fumes, airborne particles, or communicable diseases. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly exposed to the risk of violence and secondary trauma.
Non-Discrimination:
Synergy Services is an EEO employer. We firmly support the principle and philosophy of equal employment for all individuals, regardless of age, race/ethnicity, religious creed, ancestry, color, sex, disability (including pregnancy), national origin, marital status, political belief, sexual orientation, gender identity, gender expression, genetic testing and screening information, covered veteran status or any other protected category pursuant to applicable federal, state or local laws.
Benefits:
All full-time positions are eligible for generous benefit package including medical, dental, vision, life and disability insurance, PTO, paid holidays and a 401K Plan with Employer Match. Some regular part-time positions are eligible for partial benefits.
Synergy Services is committed to fostering, cultivating, and preserving a culture of belonging and representation. We feel our staff, interns, and volunteers are among our most valuable assets. We embrace and encourage the differences in life experiences, knowledge, self-expression and unique capabilities that our staff, interns and volunteers bring to their work at Synergy. These aspects strengthen our agency, community, and our work with clients.
