Top 53 Call center representative Jobs in Kapolei, Hi

Customer Care Representative (Remote - Hawaii)
National Jewish Health —Waipahu, HI
- From $20 an hour
- Full-time
- Remote
- Spanish
- HIPAA
- English
- Wellness program
- Health savings account
Remote Customer Service Representative - Hawaii-Based Only
ModivCare Solutions, LLC —Honolulu, HI
- $18.25 an hour
- Weekends as needed
- Remote
- High school diploma or GED
- Typing
- Entry level
- Paid parental leave
- AD&D insurance
Quick Apply
8d
Hybrid-Medicare Sales Agent (Inbound Sales)
Sagility —Hawaii
- $27 - $300 an hour
- Full-time
- Hybrid work
- Computer literacy
- High school diploma or GED
- Computer skills
- Paid training
- Health insurance
Customer Service Representative
Probuilt Hawaii —Honolulu, HI
- $19 an hour
- Full-time
- Office
- Administrative experience
- High school diploma or GED
Quick Apply
11d
Call Center Agent
HawaiiUSA Federal Credit Union —Pearl City, HI
- $21 an hour
- Full-time
- Background check
- Microsoft Outlook
- Computer literacy
- Paid training
- Health savings account
Quick Apply
9d
Call Center Agent – Temporary
POLYNESIAN ADVENTURE TOURS LLC —Honolulu, HI
- $20.60 an hour
- Temporary
- Microsoft Word
- English
- Research
- Free parking
- Health insurance
Quick Apply
Customer Service Representative
Pacific Guardian Life Insurance —Honolulu, HI
- $20 - $25 an hour
- Full-time
- Writing skills
- Research
- Computer skills
- Profit sharing
- Paid holidays
Call Center Service Agent
Northstar Memorial Group —Waipahu, HI
- $18 an hour
- Full-time
- 1 year
- Communication skills
- Entry level
- Health savings account
- Health insurance
Quick Apply
15h
Customer Experience Rep. I/II/III - Customer Service Center
Central Pacific Bank —Honolulu, HI
- $20 - $22 an hour
- Full-time
- Writing skills
- Research
- High school diploma or GED
- On-the-job training
Quick Apply
Customer Service Representative (BankCard)
First Hawaiian Bank —Honolulu, HI
- $16.33 - $23.42 an hour
- Full-time
- Office
- High school diploma or GED
- Bachelor's degree
1d
Customer Experience Rep. I/II - Customer Service Center
Central Pacific Bank —Honolulu, HI
- $20 - $21 an hour
- Full-time
- Writing skills
- Research
- High school diploma or GED
Quick Apply
Customer Service Specialist II - Hawaii (Work from Home)
Savers/Value Village —Honolulu, HI
- $16.20 an hour
- Weekends as needed
- Remote
- Background check
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative - Kauai, Hilo or Oahu
AlohaCare —Honolulu, HI
- $17.00 - $19.50 an hour
- Online Application
- Hybrid work
- Children
- Organizational skills
- 1 year
- Health insurance
- Dental insurance
Quick Apply
3d
Client Relations Specialist
Hilton Grand Vacations —Honolulu, HI
- $33.65 an hour
- Weekends as needed
- No high school diploma
- Office
- Administrative experience
- Paid parental leave
- Health insurance
Customer Service Representative
Ikehu Utility Solutions —Honolulu, HI
- Presentation skills
- Entry level
Customer Call Center Representative
American Savings Bank —Honolulu, HI
- $22.00 - $23.50 an hour
- Online Application
- Word processing
- Basic math
- Research
Quick Apply
Customer Care Representative
Servco Pacific Inc. —Honolulu, HI
- $18.85 - $23.65 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Typing
Branch Call Support Consultant
First Hawaiian Bank —Honolulu, HI
- $45,500 - $59,000 a year
- Weekends as needed
- Mid-level
- Office
- 3 years
Customer Service Representative
Ethos Veterinary Health —Honolulu, HI
- $18 - $22 an hour
- Overnight shift
- Computer literacy
- Windows
- Computer skills
- Continuing education credits
- Disability insurance
Quick Apply
Client Service Representative
Yim and Yempuku Law —Honolulu, HI
- $18 - $23 an hour
- Full-time
- Medical office experience
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
11d

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Customer Care Representative (Remote - Hawaii)

National Jewish Health -
Waipahu, HI

Apply Now

Job Details

Full-time
From $20 an hour

Benefits

Wellness program
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
403(b)
Loan forgiveness
Life insurance

Qualifications

Customer communication
High school diploma or GED

Full Job Description

National Jewish Health is seeking a remote Customer Care Representative to serve as the first point of contact for Health Initiative Programs. This role supports individuals interested in quitting tobacco by collecting participant information, verifying eligibility, and providing program details through inbound calls while delivering a supportive and professional experience.

Key Responsibilities:

Complete intake questionnaires to verify eligibility and accurately document participant information in compliance with HIPAA and client guidelines.
Communicate clearly and empathetically to assess participant needs, readiness to change, and support continued engagement in the program.
Participate in ongoing training and apply feedback to maintain up-to-date knowledge and meet quality standards.
Meet call center metrics and individual performance expectations.

National Jewish Health is the leading respiratory hospital in the nation, recognized for excellence in patient care, research, and education. The organization is committed to improving lives through innovative health programs and a strong focus on community impact. Employees contribute to a mission-driven environment grounded in respect, collaboration, and continuous learning.

Position Summary
The Customer Care Representative is the first point of contact for Health Initiative Programs. This position obtains participant details to verify eligibility and provide program information to callers wanting to quit tobacco.

Essential Duties

Completes an intake questionnaire with participants to verify program eligibility. Documents participant data in compliance with HIPAA requirements, departmental standards and specific client guidelines.

Maintains friendly, confident, open, and effective communication with participants to identify program eligibility and inspire continued participation. Assists participants to help determine participant’s goals, readiness to change, and supports the behavior change.

Engages in a process of continuous training, learning, and professional growth including QA scores and feedback to ensure delivery of the latest evidence-based practices, content knowledge and skills.

Maintains call center metrics and individual performance standards.

Other Duties

None

Competencies

Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.

Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.

Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.

Informing and Communicating: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message

Supervisory or Managerial Responsibility
None

Travel
None

Core Values

Be available to work as scheduled and report to work on time.

Be willing to accept supervision and work well with others.

Be well groomed, appropriately for your role and wear ID Badge visibly.

Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.

Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution.

Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.

Wears appropriate PPE as outlined by the infection control policies and procedures.

Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications

Education: High School Diploma or equivalent required.

Work Experience: A minimum of two (2) years experience in a customer service position required. Customer service experience in a health care or call center environment preferred.

Special Training, Certification or Licensure: Fluent in English and Spanish preferred.

Salary Range: Salary for this position is set at $20.00/hour. Candidates who are bilingual speaking Spanish will receive an additional $1.00/hour language differential.

Work Setting: This is a fully remote position. Candidates must reside in Colorado, Hawaii, Texas, Arizona, Florida, Illinois, New York, Wisconsin, or California.

Benefits
At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
Dental & Vision Plans: Coverage effective the first of the month after hire.
Retirement Savings: 403(b) plan with employer contributions after two years.
Wellness Incentives: Earn up to $200 annually for preventive health activities.
Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan

Location: National Jewish Health · Quitlogix
Schedule: Full Time, Variable Shift, Variable

Apply Now

Refine Your Search

call center representative jobs in kapolei, hi

Customer Care Representative (Remote - Hawaii)

Remote Customer Service Representative - Hawaii-Based Only

Hybrid-Medicare Sales Agent (Inbound Sales)

Customer Service Representative

Call Center Agent

Call Center Agent – Temporary

Customer Service Representative

Call Center Service Agent

Customer Experience Rep. I/II/III - Customer Service Center

Customer Service Representative (BankCard)

Customer Experience Rep. I/II - Customer Service Center

Customer Service Specialist II - Hawaii (Work from Home)

Customer Service Representative - Kauai, Hilo or Oahu

Client Relations Specialist

Customer Service Representative

Customer Call Center Representative

Customer Care Representative

Branch Call Support Consultant

Customer Service Representative

Client Service Representative

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