Top 69 Customer support specialist Jobs in Katy, Tx

Customer Support Specialist
DealerBuilt —Houston, TX
- Full-time
- Remote
- Management
- Analysis skills
- Bachelor's degree
- Health savings account
- AD&D insurance
Customer Experience Specialist I
Waste Resource Management —Houston, TX
- $21 - $25 an hour
- Full-time
- Office
- Administrative experience
- High school diploma or GED
- Paid holidays
- Disability insurance
Member Support Specialist I
BRAZOS VALLEY SCHOOLS CREDIT UNION —Katy, TX
- Office
- High school diploma or GED
- Ability to sit for extended periods
- AD&D insurance
- Disability insurance
2d
Customer Service Professional
Top Tier Customer Service —Houston, TX
- $2,500 - $6,000 a month
- Part-time
- Hybrid work
- Background check
- Organizational skills
- Communication skills
- Paid training
- 401(k)
Quick Apply
12d
Insurance Agency Customer Service Specialist
Greenline Insurance Group —Houston, TX
- $32,000 - $40,000 a year
- Full-time
- Spanish
- Customer service
- English
- Paid training
- Health insurance
Quick Apply
Customer Project Specialist
Graybar Electric Company, Inc. —Jersey Village, TX
- $35 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Profit sharing
- Paid holidays
Quick Apply
2d
Customer Support Specialist
Vibration Mountings and Controls Inc —Houston, TX
- Full-time
- Administrative experience
- High school diploma or GED
- Organizational skills
- Wellness program
- Paid holidays
Quick Apply
Client Relations Specialist
Secure Lox —Katy, TX
- $20 - $25 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- 401(k)
Quick Apply
2d
Customer Service - Order Entry Specialist
Hirsch —Houston, TX
- 8 hour shift
- Computer literacy
- Writing skills
- Office
- Paid training
- Health insurance
Quick Apply
1d
Customer Support Specialist (Entry Level)
Silk Worldwide —Stafford, TX
- $17 - $21 an hour
- Overtime
- Spanish
- Computer literacy
- English
- Paid training
- Health savings account
Quick Apply
MEDICAL PHONE SPECIALIST
Heart Care Center —Houston, TX
- From $18 an hour
- Full-time
- Medical office experience
- In-person
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Member Specialist
AAA Texas LLC —Houston, TX
- Overtime
- Background check
- Pass drug screening
- Office
- Paid training
- Paid parental leave
Client Services Specialist (Scheduler)
ARCXIS —Houston, TX
- $18 - $20 an hour
- Full-time
- Microsoft Word
- Mid-level
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
Application Fulfillment Specialist
Covr Financial Technologies —Houston, TX
- $18 - $22 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- AD&D insurance
Quick Apply
Customer Care Specialist
TeDan Surgical Innovations, Inc. —Houston, TX
- Full-time
- Surgery
- ERP systems
- Mid-level
Quick Apply
3d
Customer Service Specialist
Sherwin-Williams —Katy, TX
- $16 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
4d
CUSTOMER SUCCESS SPECIALIST
Weatherford —Houston, TX
- Full-time
- Azure
- Computer Science
- 5 years
Customer Success Specialist
Qwikkit —Houston, TX
- Spanish
- English
- Research
- Paid holidays
- Health insurance
Quick Apply
1d
Customer Service Specialist I - Phone Bank
Harris Central Appraisal District —Houston, TX
- Full-time
- Research
- Windows
- High school diploma or GED
Customer Care Specialist (Medicare Supplement)
ManhattanLife Insurance & Annuity Company —Houston, TX
- Full-time
- Spanish
- Research
- Office
- Free parking
- Wellness program
Quick Apply

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Customer Support Specialist

DealerBuilt -
Houston, TX

Apply Now

Job Details

Full-time

Benefits

Health savings account
AD&D insurance
Disability insurance
Health insurance
Unlimited paid time off
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
Opportunities for advancement
Referral program

Qualifications

Customer follow-ups
Customer records maintenance
Customer relationship building
Email customer support
Management
Technical support via phone
Phone communication
Incident Escalation
User training (technical support)
Managing clients in a customer support role
Analysis skills
Bachelor's degree
Customer engagement
Customer relationship management
Organizational skills
Productivity software
Training & development
Phone call management
Technical support via email
Escalation handling
Communication skills
Entry level

Full Job Description

At DealerBuilt, we empower people to achieve their unique ambitions. DealerBuilt is a portfolio of automotive dealership SaaS brands including Lightyear, Oplogic, iService, and Vistadash. Our portfolio includes Enterprise Retail Cloud DMS, Document Management, CRM, Desking, F&I Menus, Equity, Telephony, Fraud Protection, Service Lane Tools, and Marketing Analytics. We pride ourselves on the fact that our cutting-edge SaaS solutions are built by dealers for dealers. Our solutions are used in some of the largest volume stores and groups in the nation. We understand that every dealership is unique, and that’s why our platform is tailored to adapt to those specific needs and ambitions regardless of the dealership size. Our cutting-edge technology is designed to elevate the dealership experience, offering unparalleled flexibility, efficiency, and control in managing operations. Join us and Make Way For YOUR WAY!

WHY WE’RE LOOKING:

We are seeking a Customer Support Specialist to join our dynamic team, providing exceptional support and assistance to our valued customers. This individual will focus on addressing customer inquiries, resolving issues, and ensuring a positive customer experience throughout their journey with our products or services.

WHAT YOU’LL DO:

Serve as the first point of contact for customers seeking assistance over the phone or email in area of expertise
Build strong and positive relationships with customers, demonstrating empathy and patience in all interactions
Respond to customer inquiries and concerns promptly and professionally via various communication channels
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Troubleshoot to identify and resolve problems in a timely manner
Walk the customer through the problem-solving process
Real time documentation to keep detailed notes on tickets
Follow-up and update customer status and information
Work to diagnose and resolve basic technical issues
Escalate issues to the next Tier of support with next level of difficulty
Proactively gather customer feedback to understand pain points and areas for improvement, advocating for customer needs within the organization
Assist in and plan training, development and education for features and updates
Assist in providing data to internal teams by correct usage of support team desking tool
Participate in on-call rotation every 6-8 weeks
Other duties as assigned

WHAT WE’RE LOOKING FOR:

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Strong training and presentation skills.
Proficient with Microsoft Office Suite or related software.
IT knowledge
Bachelor’s degree preferred
At least three years of related experience required, with prior management experience highly preferred.

WHAT’S IN IT FOR YOU:

Competitive Compensation: Employees who demonstrate successful goal attainment and commitment will have the opportunity for career growth and advancement in the organization.
Comprehensive Health Coverage: Access to top-tier medical, dental, and vision insurance ensuring you and your loved ones are well taken care of.

Financial Wellness: Benefit from a Health Savings Account (HSA) and Flexible Spending Accounts (FSA/DCFSA) to empower your financial planning and health-related expenses.
Peace of Mind with Insurance Plans: Our commitment to your security includes Accident, Hospital, and Cancer Supplemental Insurance, as well as Disability Insurance, ensuring you have the support you need during challenging times.
Life and AD&D Insurance: Protect your loved ones with our comprehensive life and accidental death & dismemberment insurance coverage.
401(k): Secure your financial future with our 401(k)-plan featuring no wait time and a company match.
Employee Assistance Program (EAP): Your mental and emotional well-being is paramount. Access confidential counseling, support, and resources through our EAP.
Work/Life Balance: We believe in working hard for our clients every day while ensuring satisfaction in your role and ample time to enjoy activities outside of work. Enjoy Unlimited Paid Time Off along with remote flexibility.
Employee Referral Program: Our Referral Program incentivizes you to bring talented individuals into our growing organization.

DealerBuilt is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

No search firm solicitations, please.

Apply Now

Refine Your Search

customer support specialist jobs in katy, tx

Customer Support Specialist

Customer Experience Specialist I

Member Support Specialist I

Customer Service Professional

Insurance Agency Customer Service Specialist

Customer Project Specialist

Customer Support Specialist

Client Relations Specialist

Customer Service - Order Entry Specialist

Customer Support Specialist (Entry Level)

MEDICAL PHONE SPECIALIST

Member Specialist

Client Services Specialist (Scheduler)

Application Fulfillment Specialist

Customer Care Specialist

Customer Service Specialist

CUSTOMER SUCCESS SPECIALIST

Customer Success Specialist

Customer Service Specialist I - Phone Bank

Customer Care Specialist (Medicare Supplement)

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