Top 1477 Customer service supervisor Jobs in Katy Tx

Operations Supervisor - Houston
Heytea USA Inc —Houston, TX
- $67,000 - $78,000 a year
- Full-time
- Customer service
- Merchandising
- English
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager - Texas
Alfa AI —Texas
- $90,000 - $110,000 a year
- Full-time
- Remote
- Management
- Public speaking
- Mid-level
3d
District Service Manager - Multi-Brand Restaurant Group
Mamba Hospitality Group —Houston, TX
- $75,000 - $80,000 a year
- Weekends as needed
- Spanish
- Restaurant management
- English
- Health insurance
- Dental insurance
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Retail Sales and Customer Service Associate
Maraki, Inc. —Houston, TX
- $900 - $2,100 a week
- Full-time
- Driver's License
- US work authorization
- In-person
- Paid training
- Opportunities for advancement
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10d
Luxury Customer Service
Zadok Jewelers —Houston, TX
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
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Assistant Manager Customer Experience
JCPenney —Katy, TX
- $47,740 - $88,660 a year
- Full-time
- Mid-level
- Retail management
- Paid holidays
- Health insurance
6d
Customer Service Coordinator
Off Duty Management —Katy, TX
- $21.81 - $23.81 an hour
- 8 hour shift
- Microsoft Outlook
- Writing skills
- English
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Online Order Filling Team Supervisor
Walmart —Houston, TX
- $19 - $32 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
5d
Operations/Service Manager III
Burlington Stores —Katy, TX
- $23.75 - $31.65 an hour
- Weekends as needed
- Mid-level
- 3 years
- Travel
- Paid holidays
- Disability insurance
Supervisor I
Kate Spade —Katy, TX
- $18.50 - $31.50 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Commuter assistance
- Paid parental leave
Front End Service Team Supervisor
Walmart —Cypress, TX
- $19 - $32 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
Shipping Supervisor
Inventec —Katy, TX
- $53,000 - $63,000 a year
- Full-time
- Mid-level
- Supervising experience
- Data entry
- Dental insurance
- 401(k)
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Team Lead- Houston Galleria
Louis Vuitton —Houston, TX
- $35 - $40 an hour
- Business development
- Mentoring
- Senior level
- Disability insurance
- Health insurance
Customer Experience Manager
Visual Comfort & Co. —Houston, TX
- $110,000 - $115,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Mentoring
- Paid holidays
- Disability insurance
Payments Supervisor
BRAZOS VALLEY SCHOOLS CREDIT UNION —Katy, TX
- From $78,807.20 a year
- Full-time
- Management
- Mid-level
- Office
- AD&D insurance
- Disability insurance
Customer Service Representative
Chopan Kabob House —Houston, TX
- $22.25 - $26.79 an hour
- Part-time
- Google Workspace
- Microsoft Outlook
- Computer literacy
- Relocation assistance
- Paid time off
Quick Apply
Lead Supervisor I
Coach —Katy, TX
- $16.00 - $24.75 an hour
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Mentoring
- Commuter assistance
- Paid parental leave
Entertainment Team Supervisor
Walmart —Cypress, TX
- $19 - $32 an hour
- Full-time
- High school
- Merchandising
- Mid-level
- Paid jury duty
- Disability insurance
Retail Supervisor - Part Time (Katy)
PUMA —Katy, TX
- $18 - $21 an hour
- Overtime
- Computer literacy
- Merchandising
- Mid-level
Customer Success Position
Nellis Auction Texas LLC —Katy, TX
- $17.75 an hour
- Full-time
- Bilingual
- Ability to lift 50 pounds
- Driving
- Paid parental leave
- Paid holidays
Quick Apply

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Operations Supervisor - Houston

Heytea USA Inc
Houston, TX

Quick Apply

Job Details

Full-time
$67,000 - $78,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Mandarin
Teamwork
Operations management
Customer service
Talent management
English
Team development
Store management

Full Job Description

Job Overview

The Regional Store Operations Supervisor will oversee and manage the operations of multiple Heytea franchised stores within a specified region, ensuring operational excellence, team development, and brand consistency. This role focuses on both new store launches and the continuous improvement of existing stores.

The ideal candidate will have a strong background in multi-unit management, demonstrated leadership abilities, and the drive to deliver exceptional customer service and business outcomes. We are looking for a dynamic individual with experience in fast-paced retail or food service environments who is adaptable to the evolving needs of our growing brand.

Key Responsibilities

Store Opening and Expansion

Participate in the planning and preparation of new store openings, including operational testing and compliance checks.
Ensure smooth and timely execution of new store launches, adhering to all regulatory requirements.

Store Standardization and Compliance

Conduct regular audits of stores to ensure compliance with Heytea's brand standards and local regulatory requirements, including health, safety, and labor laws.
Provide support to stores in managing inventory and equipment, tracking stock levels, and ensuring operational efficiency.
Guide store teams in product merchandising and presentation, conducting regular performance assessments to ensure brand alignment.

Store Performance Optimization

Collaborate with store managers to track and enhance sales performance, operational efficiency, and customer satisfaction.
Assist in implementing and overseeing employee performance reviews and professional development plans to meet company objectives.
Monitor and elevate customer service levels, ensuring the delivery of Heytea's signature customer experience across all stores.

Team Development and Talent Management

Work with partners and store managers to build effective team structures, establishing clear roles, responsibilities, and career development pathways.
Provide ongoing training and mentorship to store managers and team members, promoting professional growth and operational excellence.
Facilitate leadership development programs and succession planning to ensure a pipeline of qualified talent for future expansion.

New Supervisor Onboarding and Development

Support the onboarding and training of new Regional Supervisors, providing them with the tools and knowledge needed to manage their assigned stores effectively.
Collaborate with the broader operations team to continuously improve training programs and operational processes.

Qualifications

Industry and Operational Experience

A minimum of 3 years of experience in multi-unit management, preferably in the food and beverage industry, with expertise in store operations, sales strategies, inventory control, and team leadership.
Proven ability to manage and optimize the operations of multiple store locations simultaneously, driving both top-line growth and operational efficiency.

Cross-Cultural and International Experience

Experience working in or managing operations in international markets is preferred, with a deep understanding of cultural diversity and the ability to adapt strategies to different regional markets.
Strong knowledge of U.S. labor laws, health and safety regulations, and employment standards, with experience ensuring compliance across multiple locations.
Bilingual in English and Chinese is preferred

Leadership and Problem-Solving Skills

Exceptional problem-solving abilities, with a track record of independently addressing operational challenges and driving business results.
Excellent communication skills, with the ability to effectively manage relationships with store managers, team members, and business partners.
Demonstrated leadership in fostering team collaboration, motivation, and alignment with company goals.

Talent Development and Coaching

Experience in talent management, including team building, coaching, and developing high-performing store managers and staff.
Strong ability to mentor new leaders and provide guidance in operational best practices, ensuring that teams are aligned with the company’s vision and values.

Additional Requirements

Proficiency in financial management, including budgeting, forecasting, and performance monitoring.
Ability to work in a fast-paced environment and adapt to the changing needs of a growing business.

Equal Opportunity Statement

Heytea is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status, in compliance with applicable federal, state, and local laws.

Job Type: Full-time

Pay: $67,000.00 - $78,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

Store management: 3 years (Required)

Language:

English (Required)
Mandarin (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service supervisor jobs in katy tx

Operations Supervisor - Houston

Customer Success Manager - Texas

District Service Manager - Multi-Brand Restaurant Group

Retail Sales and Customer Service Associate

Luxury Customer Service

Assistant Manager Customer Experience

Customer Service Coordinator

Online Order Filling Team Supervisor

Operations/Service Manager III

Supervisor I

Front End Service Team Supervisor

Shipping Supervisor

Team Lead- Houston Galleria

Customer Experience Manager

Payments Supervisor

Customer Service Representative

Lead Supervisor I

Entertainment Team Supervisor

Retail Supervisor - Part Time (Katy)

Customer Success Position

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