Top 17 Help desk analyst Jobs in Keller, Tx

Help Desk Support Technician
American Track —Fort Worth, TX
- Full-time
- Research
- Mid-level
- Office
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Help Desk Analyst
HARRIS & HARRIS LTD —Coppell, TX
- $40,000 - $55,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Travel reimbursement
- Commuter assistance
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Service Desk Specialist II
NetCov —Fort Worth, TX
- $58,687 - $80,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Mid-level
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Service Desk Analyst
Kronia Technologies —Dallas, TX
- $25 - $45 an hour
- Full-time
- Mid-level
- Office
- Communication skills
- Paid time off
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3d
IT Help Desk Analyst
Ensign Services —Dallas, TX
- $20 - $22 an hour
- Full-time
- Office
- Windows
- Criminal background check
- Health insurance
- Dental insurance
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Field Services Specialist
NetCov —Fort Worth, TX
- $25.84 - $34.46 an hour
- Full-time
- Hybrid work
- Azure
- Computer Science
- Mid-level
- Opportunities for advancement
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Technical Analyst – MSP Experience is a Must
Fults & Associates —Grapevine, TX
- Full-time
- Hybrid work
- Google Workspace
- Clean driving record
- Azure
- Health insurance
- Dental insurance
Assoc Infrastructure Analyst
Citi —Irving, TX
- $59,200 - $82,600 a year
- Full-time
- Hybrid work
- Maintenance
- Research
- Bachelor's degree
- Paid holidays
- Disability insurance
5d
Technical Analyst
Medical City Fort Worth —Fort Worth, TX
- Full-time
- Mid-level
- 1 year
- Employee stock purchase plan
- Disability insurance
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3d
Learning Technology Consultant
7-Eleven —Irving, TX
- System design
- Mid-level
- Organizational skills
13d
Tech Analyst II
OneOncology —Fort Worth, TX
- Full-time
- Azure
- Mid-level
- 3 years
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Senior Business Systems Analyst
Solera —Westlake, TX
- Full-time
- Computer science
- Computer Science
- 5 years
IT Business Analyst-1
Health One Alliance, LLC —The Colony, TX
- Full-time
- Microsoft Word
- Background check
- Pass drug screening
- Wellness program
- Health savings account
Coordinator of Data Governance for Special Education (26-27 SY)- Performance Outcomes and Data
Irving Independent School District —Irving, TX
- $78,745 - $108,730 a year
- Full-time
- Microsoft Word
- Writing skills
- Teaching Certification

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Help Desk Analyst
Buchanan Technologies —Dallas, TX
Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users. Job Types: Contract, Temp-to-hire.
$24 - $25 an hour
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SENIOR EPIC ANALYST-EPIC HOSPITAL BILLING 5k SIGN-ON BONUS
Methodist Health System —Dallas, TX
Manage help desk tickets, phone calls, emails, etc. Bachelor's degree in Information Systems or related field is preferred.

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Help Desk Analyst 2 [must have Citrix and VDI] - Madison County, OH/On-Site
Software Technology Inc —Madison County, OH
Manage clients or their own company Citrix systems, VDI and its other technologies. The engineer is responsible for taking care of all the administration tools…
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Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
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help desk analyst jobs near keller, tx

Help Desk Support Technician

American Track -
Fort Worth, TX

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Job Details

Full-time

Qualifications

Computer operation
Laptop (troubleshooting support)
Equipment installation
Peripheral setup
Software installation
Microsoft Office
High school diploma or GED
Computer hardware
Desktop (troubleshooting support)
SharePoint
Desktop administration

Full Job Description

North American Rail Solutions (NARS) is seeking an enthusiastic and detail-oriented Entry-Level IT Help Desk Technician to join our team in the Dallas Fort Worth office. This individual will be responsible for providing technical support to end users via help desk tickets, telephone, and in-person requests.

MAJOR RESPONSIBILITIES

Responds to end-user requests for technical assistance by phone, email, and ticketing system to resolve issues in a quick and efficient manner
Troubleshoots and resolves basic computer, application, system, device, access or performance issues.
Researching and responding to user questions, and explaining complex fixes in plain language. Escalates issues to appropriate teams where necessary.
Instructs users how to use systems and applications for best practices and in compliance with IT policies.
Logs and maintains user requests and solutions in ticketing system.
Administers user accounts across country, such as resetting passwords, adding, and removing access (Office 365 portal).
Supports the installation and configuration of equipment system software
Provision end user devices such as laptops, tablets and phone equipment
Provides endpoint management including remote support, and patch management
Supports with the asset management and maintain product lifecycles
Supports server and network management
Utilizing network monitoring solution to support infrastructure and escalate when needed
Following standard operating procedures, and creating new procedures for resolutions, and when otherwise appropriate
Recording time accurately in ticketing system, including documenting issue resolution
Participating in projects to advance department goals
Participating in On-Call rotation to support staff outside of standard business hours
Administers SharePoint sites and manages permissions
Occasional travel required, up to 25%
Performs all other duties as assigned.

Education Required:

High School Diploma or GED required.

Work Experience Required:

2+ years experience in similar help desk analyst role
2+ years experience with hardware setup and configuration
Familiarity with Microsoft Autopilot and Copilot, SharePoint administration, and Office 365.

Skills & Knowledge Required:

Excellent communication skills, both written and verbal.
Analytical and multitasking skills, with the ability to prioritize tasks.
Knowledge of ITIL service management concepts
Time management and organization skills.
Strong interpersonal and customer service skills.
Ability to work independently and in a team environment

Thank you for your interest in this position and for taking the time to apply. We appreciate your patience as we review all applications. While we will provide updates as soon as they are available, please note that we may not be able to respond to all applicants individually.

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help desk analyst jobs in keller, tx

Help Desk Support Technician

Help Desk Analyst

Service Desk Specialist II

Service Desk Analyst

IT Help Desk Analyst

Field Services Specialist

Technical Analyst – MSP Experience is a Must

Assoc Infrastructure Analyst

Technical Analyst

Learning Technology Consultant

Tech Analyst II

Senior Business Systems Analyst

IT Business Analyst-1

Coordinator of Data Governance for Special Education (26-27 SY)- Performance Outcomes and Data

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