Type: Full-time · Remote
Hours: Must overlap U.S. Central Time (CST) business hours
Location: Open to candidates across Latin America and the U.S.
Reports to: Ade & Dre (Operations Leadership)
About Geek Powered Studios
Geek Powered Studios is a digital marketing agency serving home-services and healthcare businesses. We run SEO, paid media (Google Search and Meta), and web design and development for our clients. We operate on a sprint-based delivery model managed in ClickUp, and we run our company on the EOS (Entrepreneurial Operating System) framework. We're a lean, fast-moving team that values clarity, accountability, and shipping quality work on time.
The Role
We're looking for a Delivery Manager to own how work moves through our agency — from the moment a client strategy is defined to the moment a quality deliverable ships. You'll own our delivery process end to end: the ClickUp board, the sprint cycle, capacity planning, ticket quality, and quality assurance.
Think of this role like a product manager in a tech company. You don't own the people, and you don't set client strategy — but you are the connective tissue that turns strategy into shipped work. You understand the strategy well enough to translate it into real execution, you keep the specialists on task and on standard, and you shepherd every deliverable from intake through QA to delivery.
The delivery flow you'll own: Strategy & requirements (from the Account Manager) → work with delivery specialists to scope execution → translate into clear tickets on the ClickUp board → assign → track through execution → QA against standard → deploy to client.
You are not setting client strategy yourself — but you are the person who makes that strategy real, on time, and to standard.
What You'll Own
◆ Shepherd the delivery team. Keep SEO, PPC, Design, and Copy specialists on task, on standard, and on deadline. You don't manage them as their boss — you drive the work through them and hold every deliverable to the bar.
◆ Bridge the Account Manager and delivery — both directions. Take strategy and requirements in from the account team and translate them into executable work. Feed capacity and timeline reality back out, so commitments to clients are real. The Account Manager cannot promise a client a deadline you haven't signed off on.
◆ Sprint & board management. Own the ClickUp board and the full sprint process — planning, prioritization, assignment, and close-out. Keep the board accurate and the single source of truth for what's in flight.
◆ Ticket intake & clarity. Ensure every ticket is clear, well-scoped, and ready before it's assigned — acceptance criteria defined, requirements complete, no ambiguity that stalls a specialist mid-task.
◆ Capacity management & on-time delivery. Track team capacity and workload, balance assignments across specialists, surface bottlenecks early, and own whether the team is hitting its delivery commitments.
◆ Quality assurance. Run QA against defined standards and checklists before work ships. Own the QA process — maintaining the standard and catching what slips, not personally gatekeeping every deliverable.
◆ Process documentation & improvement. Document how delivery works, keep standards current, and continuously find ways to streamline and automate the workflow.
◆ Escalate when nudging isn't enough. When a specialist repeatedly misses standard or deadline, you escalate to Ade & Dre with the facts. Your authority runs through the process — and leadership backs it.
This Role Is NOT For You If…
We'd rather you self-select out now than be surprised later.
◆ You're not detail-obsessed. QA is the heart of this job. If small errors slip past you, this isn't your seat.
◆ You don't like processes. You'll live in systems, checklists, and standards — and improve them. People who find that tedious won't last.
◆You can't juggle moving pieces. You're constantly pulling strategy, specialists, timelines, and QA together into one shipped deliverable. If you need to focus on one thing at a time, this will overwhelm you.
◆ You wait to be told. You shepherd and nudge proactively — chasing clarity, surfacing bottlenecks early, and following through without being asked
How We Measure Success
We run on EOS, so success is measured clearly — through a 90-day ramp, ongoing scorecard numbers you'll own week to week, and quarterly priorities ("Rocks").
Your First 90 Days
◆The ClickUp board is clean, trusted, and reflects reality at all times.
◆Tickets enter sprints clear and complete; specialists execute instead of chasing clarification.
◆A reliable, repeatable handoff exists between the account team and delivery — in both directions.
◆On-time delivery rate is tracked and a documented QA standard is in place.
Ongoing Scorecard (tracked weekly)
◆ On-time delivery rate — percentage of work shipped by its committed date.
◆QA pass rate — first-pass quality of deliverables before they reach the client.
◆Board health — accuracy and currency of the ClickUp board as the single source of truth.
◆Capacity utilization — how well team workload is balanced against available capacity.
◆Handoff quality — how cleanly requirements move between the account team and delivery.
Quarterly Priorities (Rocks)
1. Define the delivery standard. Establish the quality standards and core phases/processes for each deliverable across all services.
2. Maintain & enforce the standard. Document those standards and hold the team accountable to them at every step, including how each is measured.
3. Capacity & on-time delivery. Own team velocity and ensure the team is hitting capacity and delivering on time and to plan.
4. Client outcomes. Contribute to measurable client results — such as lead growth and organic traffic — in partnership with the account team.
5. Automation & innovation. Identify and build automation across the delivery process to streamline the work.
What We're Looking For
Required
◆ 3+ years in delivery management, project/program management, or production operations — ideally in a marketing, creative, or client-services agency.
◆ Hands-on experience running a sprint or agile delivery process and managing a project board.
◆ Proficiency with project management / ticketing tools. ClickUp experience strongly preferred; Asana, Jira, Monday, or similar is acceptable.
◆ Ability to influence without authority — you hold people accountable through a well-run process and clear communication, not through a reporting line. You get specialists to follow standards with clarity, follow-through, and respectful persistence.
◆ Enough strategic understanding to translate, not just transcribe — you grasp the "what" and "why" behind a deliverable well enough to scope real execution, not just copy a request into a ticket.
◆ Working familiarity with digital marketing deliverables — SEO, paid media (Google/Meta), and web design/development — enough to judge whether the work meets standard. You don't need to execute it yourself, but you must know what "done right" looks like in each.
◆ Strong written and spoken English — you'll coordinate daily with a U.S.-based team.
◆Ability to work overlapping U.S. Central Time hours.
◆ Excellent organization, attention to detail, and a process-driven mindset.
Nice to Have
◆ Experience documenting and improving operational processes (SOPs, workflows, checklists).
◆ Exposure to automation tools or a clear instinct for streamlining repetitive work.
◆ Experience working within EOS or a similar operating framework.
How to Apply
Please submit your resume along with a short note covering:
◆ A delivery or production process you owned and how you improved it.
◆ The project management tools you've run (and your depth with ClickUp, if any).
◆ Your time zone and your overlap with U.S. Central Time.
Pay: $58,570.07 - $70,535.99 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: Remote
