Top 91 Phone representative Jobs in Kennewick, Wa

Retail Associate / Customer Service Representative
JK Boots —Kennewick, WA
- From $20 an hour
- Full-time
- Background check
- Writing skills
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Customer Service Clerk
Old Dominion Freight Line —Pasco, WA
- $20.81 - $25.30 an hour
- Full-time
- Office
- High school diploma or GED
- Communication skills
- Wellness program
- Paid holidays
Patient Access Registrar/Scheduler
Inland Imaging Clinical Associates, LLC —Kennewick, WA
- $18.06 - $27.09 an hour
- Full-time
- Background check
- Anatomy knowledge
- Microsoft Outlook
Quick Apply
4d
Customer Service Representative (Full-Time)
XPO Logistics Freight Inc. —Pasco, WA
- $23.57 - $27.06 an hour
- Weekends as needed
- Ability to walk for extended periods
- Pass drug screening
- Mid-level
Quick Apply
Operator Scheduler-Part Time Mon-Fri 12pm to 4pm
Tri-Cities Community Health —Pasco, WA
- $19.14 - $24.76 an hour
- Part-time
- Ability to climb stairs
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
RECORDS TECHNICIAN - SHERIFF'S OFFICE
Benton County, WA —Benton County, WA
- $53,268.80 - $69,118.40 a year
- English
- Mid-level
- Office
20h
Patient Service Representative
Northwest Asthma & Allergy Center —Pasco, WA
- $20 - $24 an hour
- Full-time
- Background check
- Adults
- High school diploma or GED
- Profit sharing
- AD&D insurance
Quick Apply
10d
Customer Service Representative/Dispatcher
ACES HVAC LLC —Kennewick, WA
- $18 - $26 an hour
- Full-time
- Spanish
- Clean driving record
- English
- Paid training
- Paid holidays
Quick Apply
Retail Merchandiser - Walmart
PRE-US —Richland, WA
- $17.13 an hour
- Part-time
- 18 years or older
- Merchandising
- US work authorization
- Flexible schedule
Quick Apply
Call Center Representative (Dermatology)
Prosser Memorial Health —Benton City, WA
- $20.87 - $30.19 an hour
- Full-time
- Spanish
- Anatomy knowledge
- HIPAA
- Dental insurance
- Vision insurance
Customer Service Representative
Packaging Corporation of America —Wallula, WA
- $46,000 - $60,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Operations Support-Part-Time
C3 Tri-Cities —Richland, WA
- $18 - $23 an hour
- Part-time
- Office
- 3 years
- Administrative experience
- Paid holidays
- Paid sick time
Quick Apply
Medical Receptionist
Three Rivers Therapy, LLC —Kennewick, WA
- $18 - $25 an hour
- Full-time
- Spanish
- English
- High school diploma or GED
- Paid holidays
- Dental insurance
Quick Apply
10d
Personal Lines Concierge
HUB International —Pasco, WA
- $20 - $24 an hour
- Online Application
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Disability insurance
Receptionist / Service BDC Representative
Speck Hyundai of Tri-Cities —Kennewick, WA
- From $18 an hour
- Full-time
- Dealership
- Administrative experience
- In-person
- Paid holidays
- Health insurance
Quick Apply
4d
Administrator
High Street Insurance Partners —Kennewick, WA
- $16.50 - $22.00 an hour
- Writing skills
- Mid-level
- Office
- AD&D insurance
- Paid holidays
Quick Apply
Strategic Sales Account Manager
Copiers Northwest Inc —Kennewick, WA
- $50,000 - $130,000 a year
- Full-time
- Background check
- Mid-level
- Continuous improvement
- Health savings account
- Health insurance
Quick Apply
Wealth Management Trainee (WA)
Bankers Life —Kennewick, WA
- $50,000 - $80,000 a year
- Full-time
- Entry level
Quick Apply
Outside Sales Representative - Plumbing
Smith & Wilkinson —Kennewick, WA
- $80,000 - $130,000 a year
- Full-time
- Mid-level
- Business development
- Driver's License
- Profit sharing
- Paid training
Quick Apply
Merchandise Associate
Marshalls —Richland, WA
- $17.13 - $27.20 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
11d

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Retail Associate / Customer Service Representative

JK Boots -
Kennewick, WA

Quick Apply

Job Details

Full-time
From $20 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount

Qualifications

Teamwork
Interpersonal skills
High school diploma or GED
Problem-solving
Delegation

Full Job Description

Retail Associate / Customer Service Representative

JK Boots · Full-Time · Kennewick, WA

About JK Boots

JK Boots is a family-owned company that handcrafts high-quality work boots built to last. Every pair is made with real intention, and the same care goes into how we treat our customers. We're a small, close-knit team doing meaningful work in a growing company, and we take pride in both the product and the people behind it.

This isn't a big-box retail job. We don't operate like a corporation, and we're not looking for someone who does. We're looking for a person who shows up, cares about the work, and wants to be part of building something real.

About This Role

This is a fully dual-function position, and that's intentional. At JK Boots, our retail associates and customer service reps are one and the same. Gorgias and Shopify are your home base. When a customer walks through the door, you step away and take care of them; fully, attentively, and efficiently. When the floor is clear, you go straight back to Gorgias. That rhythm is the job. Phone calls, emails, tickets, order management; that work is always waiting, and staying on top of it is just as important as the in-person experience.

We are not a micromanaged team. Leadership is accessible but no one is going to stand over your shoulder. You own your work. You manage yourself. When something needs to get done, you do it, not because someone asked, but because that's how you operate.

We need someone who is mature in character. This team runs on trust, mutual respect, and a shared focus on the customer. Drama has no place here. We work hard, we support each other, and we stay focused. If you thrive in a collaborative, low-drama, high-accountability environment, you'll fit right in.

What You'll Do

In-Store / Retail

● Greet and assist walk-in customers from first impression through final sale, including pickups and miscellaneous purchases

● Fit and measure customers for boots; assess their needs and match them to the right product

● Drive sales through genuine product knowledge, honest recommendations, and excellent service

● Open and close the store; complete all opening and closing tasks including till setup, signage, and cash management

● Conduct daily and weekly boot counts and inventory checks; restock and organize boots and accessories on the floor

● Receive incoming shipments; mark, tag, and route boots to the appropriate destination (inventory, rebuilds, warranties, exchanges)

● Move boots to QC and shipping as needed to keep the internal workflow running ● Maintain a clean, organized, and visually strong store including the floors, displays, and stock areas

● Follow all company policies around customer service, safety, security, and loss prevention

Customer Service (Gorgias, Phone & Email)

● Manage your inbox and all personally assigned tickets in Gorgias; respond to emails, chats, and phone inquiries promptly and thoroughly

● Take live inbound phone calls from customers; return all missed calls in a timely manner ● Respond to and engage with customer comments and messages on social media ● Follow up on draft and open orders; contact customers as needed to move things forward

● Notify customers when their boots are ready for pickup

● Follow up on customer satisfaction and handle escalations with patience, empathy, and a clear resolution in mind

● Internally research and resolve customer inquiries before escalating; dig in, find the answer, solve the problem

● Route and delegate tickets to the appropriate team members or departments as needed ● Merge duplicate customer profiles in Gorgias to keep communication clean and accurate ● Actively work to reduce ticket queue volume; respond quickly, resolve completely, and keep the backlog moving

● Review pending and snoozed cases regularly to ensure nothing falls through the cracks ● Use sound judgment to get ahead of potential issues before they escalate ● The goal, always: take care of the customer

Order Management & Production Coordination

● Process incoming order types; made-to-order, stock, custom, and in-stock. Route tickets to the appropriate department on the production floor

● Track order status across production and fulfillment; proactively communicate updates to customers

● Monitor production holds and delayed orders; follow up internally to keep things moving ● Track down orders that have been lost or stalled in production and resolve the issue ● Handle exchanges, returns, warranty claims, and refunds: assess each case, communicate the process clearly to the customer, and see it through to resolution

● Organize and maintain clean ticket and order queues on a daily basis ● Coordinate directly with production and fulfillment teams to resolve customer issues that require internal action

● Conduct receiving tasks: receive incoming boots, mark and tag them, and route each one correctly (inventory, rebuilds, warranties, exchanges)

● Participate in periodic inventory and product tracking reviews

Schedule & Availability

● Monday – Saturday, 9:30 AM – 6:00 PM; one weekday off to be discussed at time of hire ● Full-time, 40 hours per week

● Saturday availability is a firm requirement for this role (REQUIRED) ● We remain open on holidays such as Fourth of July, Memorial Day, and Labor Day; we are closed on Thanksgiving, Christmas, and New Year's Day

● Flexibility is essential; schedule may shift based on business needs, events, or store coverage

Travel

● Willingness and ability to travel — including on short notice — is a firm requirement (REQUIRED)

You may be asked to cover a satellite store, attend a company event, or travel for business with limited advance notice. If last-minute travel is not something you can commit to, this role is not the right fit.

Who We're Looking For

This role isn't for everyone and that's okay. Here's who thrives here:

● Self-managed, you don't need to be reminded or redirected to stay on task and do great work

● A true team player, you see what needs to happen and you step in, regardless of whose "job" it is

● Mature in character, you don't create drama, you don't participate in it, and you don't bring it to work

● Flexible and adaptable, priorities shift in a growing company, and you move with it without complaint

● Tech-savvy and a fast learner, you pick up new platforms and systems quickly and don't need to be walked through the same thing twice

● A strong communicator; in person, on the phone, and in writing

● Growth-minded; you want to improve, you're open to feedback, and you're building something, not just filling a seat

Qualifications

● High school diploma or equivalent required

● Previous retail or customer service experience preferred; footwear or apparel experience a plus

● Comfortable working in Gorgias and Shopify, or demonstrated ability to learn new platforms quickly

● Strong verbal and written communication skills

● Ability to stand for extended periods, lift up to 25 lbs, and perform tasks involving walking, bending, and reaching

● Must be able to commute to Spokane Valley, WA 99206

Other Duties

As a growing, all-hands-on-deck company, everyone pitches in where needed. Additional responsibilities may include:

● Supporting and training new team members as they onboard

● Staying current on policy and product updates and applying them in your day-to-day work

● Responding to urgent or leadership-driven priorities as they arise

● Covering retail floor or other locations during staffing needs

● Any other tasks that help the team and the customer

Compensation

● Base Pay: Starting at $20.00/hour

● 90-Day Review: After 90 days, employees receive a performance evaluation with potential for a pay increase

Benefits

● Health, dental, and vision insurance

● 401(k) with company matching

● Paid time off

● Employee discount

Other Requirements

● Mandatory background check

● Mandatory drug test

Find Us

Visit our Instagram, Facebook, TikTok, and YouTube to see what we craft at JK Boots.

This job description is not exhaustive and is subject to change. As JK Boots grows, responsibilities may evolve and additional duties may be added. We will always communicate changes as they come.

Pay: From $20.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance

Application Question(s):

What was the best and worst part about your previous place of employment?
Are you involved in any local organizations or volunteer groups?

Work Location: In person

Quick Apply

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