Top 6 Helpdesk specialist Jobs in Kent, Wa

Help Desk Technician
NexTitle —Bellevue, WA
- $40,000 - $60,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Paid parental leave
- Health savings account
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Help Desk Specialist I
HealthPoint —Renton, WA
- $22.50 - $32.41 an hour
- Clean driving record
- Mid-level
- Windows
- Wellness program
- Health savings account
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4d
Information Technology Specialist (Help Desk)
Pierce Transit —Lakewood, WA
- $36.78 - $46.53 an hour
- Online Application
- Background check
- Computer literacy
- English
- Wellness program
- Paid holidays
IT Services Technician (Bellevue)
SpaceXAI —Seattle, WA
- $68,400 - $102,600 a year
- Full-time
- Google Workspace
- Computer science
- Computer Science
- Disability insurance
- Health insurance
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IT Helpdesk Specialist I
S & K Technologies, Inc. —Bremerton, WA
- $25.30 - $28.00 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Continuing education credits
IT Operations Specialist
Alpaca —Seattle, WA
- On call
- Remote
- English
- Mid-level
- 3 years
- Health insurance
Quick Apply
6d

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helpdesk specialist jobs near kent, wa

Help Desk Technician

NexTitle -
Bellevue, WA

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Job Details

Full-time
$40,000 - $60,000 a year

Benefits

Paid parental leave
Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Work from home
Parental leave
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Microsoft Windows Server
Desktop computer repair
Customer follow-ups
Endpoint Security
Customer communication
Teamwork
Email customer support
Technical support via phone
Component installation
Incident management software
In-person customer service
Windows
Incident Escalation
Printer (troubleshooting support)
Software installation
Office equipment preventive maintenance
On-site repair services (office equipment)
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Computer networking
Cleaning
Customer service knowledge base
Online help documentation
Technical support via email
Desktop administration
Escalation handling
Adobe Acrobat
Peripheral hardware support

Full Job Description

Technical Support Specialist

Bellevue, WA

Description

Bellevue, WA

NexTitle is a fast-growing Title and Escrow company with multiple offices located across the PNW and on the Hawaiian Islands. Are you ready to grow your career and move to the next level? Then we need to talk! Together, we are building a company that strives to live into our values – Growth, Relentless Self Improvement, Be Kind, Be Different, Next Level Service, Connection – Building Relationships That Matter and Own It – 100% Responsibility. If this sounds like an environment that you might like, keep reading!

We are anything but “corporate”. We live in to our values – Growth, Relentless Self Improvement, Be Kind, Be Different, Next Level Service, Connection – Building Relationships That Matter and Own It – 100% Responsibility. We work hard because we have a vision of change and that requires a special attitude. We respect the whole lives of our people, not just the one that shows up at work, for example by providing flexible work from home arrangements or bringing your canine friend to work.

The Technical Support Specialist’s role is to provide a point of contact for end-users to receive support and maintenance of computer systems, desktops, and peripherals. This includes receiving, prioritizing, documenting and actively resolving end-user help requests related to installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and software to ensure optimal performance and escalating incidents when considered appropriate. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required.

Requirements

Field incoming requests to the Helpdesk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
Document all pertinent support information into the helpdesk ticketing system, including categorization, impact / severity level and nature of problem, document the helpdesk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician.
Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed including accurately documenting instances of desktop equipment or component failure, repair, installation, and removal.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
Answer to and perform moves, ads, and changes requests as they are submitted.
Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow ups to help requests.
Develop help sheets and FAQ lists for end users.

Requirements

Basic knowledge of computer hardware, including desktop computers, monitors, printers, and scanners.
CompTIA A+ and Network+ Certifications preferred.
Experience with desktop and server operating systems, including Windows 10 and Windows 11.
Application support experience with Microsoft Office, Adobe Acrobat, and antivirus solutions (Symantec Endpoint, Sophos).
Working knowledge of help desk programs (i.e., KACE, Web Helpdesk, Service Desk Plus)
Exceptional written and oral communication skills.
Strong interpersonal skills, with a focus on listening and questioning skills.
Ability to conduct research into a wide range of computing issues as required.
Ability to present ideas in user-friendly language to non-technical staff and end users.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.
Expert knowledge of Microsoft Office applications including Word, Excel, PowerPoint, Outlook, and Access. Knowledge of peripherals, connections, and networking.

Compensation/Rewards

The hiring range is a good faith and reasonable estimate of the salary range of possible compensation at the time of the posting, and is subject to change. The actual compensation offered ($40,000/yr to $60,000/yr) will be determined by various factors, which may include a candidate’s education, training, experience, and geographic location.

Benefits

When it comes to compensation, the NexTitle family of companies offer a package that is both competitive and comprehensive. Your total compensation is made up of your pay and benefits, which are also available to your spouse, and eligible children. Among the benefits offered to eligible associates are:

Generous Paid Parental Leave program
Employee Referral Program $5,000
Tuition Reimbursement Program
Matched 401(k) Plan
9 Company Paid Holidays
Medical, Dental and Vision
Health Savings Accounts
Life Insurance
Short Term & Long Disability
Flexible Spending Accounts

NexTitle is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Pay: $40,000.00 - $60,000.00 per year

Benefits:

401(k)
Dental insurance
Life insurance
Vision insurance

Work Location: In person

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helpdesk specialist jobs in kent, wa

Help Desk Technician

Help Desk Specialist I

Information Technology Specialist (Help Desk)

IT Services Technician (Bellevue)

IT Helpdesk Specialist I

IT Operations Specialist

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