Top 44 Outbound customer service representative Jobs in Kentucky

Customer Service Representative - Behavioral Health
CVS Health —Kentucky
- $17.00 - $31.30 an hour
- Full-time
- Remote
- Bilingual
- Word processing
- Computer literacy
- Health insurance
- Dental insurance
8h
Healthcare Call Center Representative Scheduler
Baptist Health System KY & IN —Louisville, KY
- Full-time
- Remote
- Background check
- Computer literacy
- Medical office experience
- Paid training
11d
Customer Service Representative
Solaris Diagnostics —Nicholasville, KY
- $16 - $19 an hour
- Full-time
- Computer literacy
- HIPAA
- Office
Quick Apply
14d
Customer Service and Retention Representative
Schneller and Knochelmann Plumbing, Heating & Air —Covington, KY
- Bachelor's degree
- Typing
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Call Center Representative / Outbound Appointment Setter
Bath & Cabinet Experts —Kentucky
- $16 - $20 a year
- Weekends as needed
- Remote
- High school diploma or GED
- 1 year
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
3d
Inside Sales Representative
Hayes Handpiece Franchises, Inc. —Kentucky
- $45,000 - $65,000 a year
- Remote
- High school diploma or GED
- Bachelor's degree
- Organizational skills
- On-the-job training
Quick Apply
Inside Sales Representative
MRCOOL, LLC —Hickory, KY
- Full-time
- Background check
- Customer service
- English
- Paid training
- Health insurance
Quick Apply
Patient Support Representative (2026-7250)
CareTria —Louisville, KY
- $17 - $18 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Health insurance
2d
Inside Sales Rep – Financial (Remote)
Concentrix —Kentucky
- $17 an hour
- Urgently hiring
- Remote
- Computer literacy
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
Customer Service Representative
Messenger-Inquirer —Owensboro, KY
- From $12 an hour
- Weekends as needed
- Computer literacy
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
10h
Customer Service Representative
TwinSpires —Lexington, KY
- Weekends as needed
- Sales
- Computer literacy
- Office
Quick Apply
11d
Customer Service Representative
Hornback Plumbing —Elizabethtown, KY
- $31,200 - $40,000 a year
- Full-time
- Computer literacy
- Writing skills
- Office
Customer Service Representative
Woodward Rentals LLC —Melber, KY
- $12 - $18 an hour
- Full-time
- Analysis skills
- Typing
- In-person
- Paid time off
Quick Apply
Member Experience Representative
Ashland Credit Union —Ashland, KY
- Full-time
- Leadership
- Communication skills
- Entry level
Quick Apply
9d
Patient Support Representative (2026-7250)
Knipper HEALTH —Louisville, KY
- $17 - $18 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Health insurance
3d
RX Healthcare Operations Manager II
Chewy —Louisville, KY
- Weekends as needed
- 5 years
- Computer literacy
- Bachelor of Science
Sales Development Representative - Maintenance Division
Pittsburg Tank & Tower Maintenance Co Inc —Henderson, KY
- Customer service
- Word processing
- Writing skills
Quick Apply
Call Center Representative
ASG Management, LLC —Bowling Green, KY
- $15 - $17 an hour
- Full-time
- Warehouse
- Entry level
Quick Apply
8d
Business Development Representative
Virtual Peaker —Louisville, KY
- $60,000 - $75,000 a year
- Full-time
- Remote
- Google Workspace
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
SERVICE SCHEDULER
FLORENCE CHEVROLET INC —Florence, KY
- Part-time
- Dealership
- Computer literacy
- High school diploma or GED
Quick Apply
4d

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Customer Service Representative - Behavioral Health

CVS Health -
Kentucky

Apply Now

Job Details

Full-time
$17.00 - $31.30 an hour
8 hours ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Live chat
Customer records maintenance
Record keeping
Computer operation
Word processing
Computer literacy
De-escalation techniques
Conflict de-escalation
Communication platforms
High school diploma or GED
Client database systems
Emotional safety support
Productivity software
Customer information system software
Customer data entry

Full Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Summary:

CVS Aetna has an opportunity available for a full-time Customer Service Representative aligned with the Behavioral Health team. This role provides advocate care to assist the member with a clear path to care, claims understanding/resolution, and member education around online resources. The Customer Service Representative guides the members through their members’ benefit plans and Aetna policy/procedures. They will also be expected to have knowledge of regulatory guidelines governing these resources.

The Customer Service Representative position is ideal for someone with strong interpersonal skills, a passion for mental wellness advocacy, and is comfortable working with digital platforms in a fast-paced and emotionally sensitive setting.

Training Schedule:

Monday–Friday, 10:00 AM–6:30 PM EST
Duration: 8 weeks

Available Work Schedules (Post‑Training):

Must be able to work between the hours of 8am-8pm EST
Shift will be assigned after offer and will change every year.

Key Responsibilities:

The Customer Service Representative's responsibilities include (but are not limited to) the following:

Takes inbound calls from members and determines the quickest, most effective ways to answer member questions.
Creates an emotional connection with members by understanding and engaging them to champion their best health.
er records within the overall member management system
Provides introductory information and connects members with additional and appropriate benefits/external resources.
Performs a review of members’ claim history to ensure accurate tracking of benefit maximums, including deductible and coinsurance levels.
Explains members’ rights and responsibilities in accordance with our plan sponsors’ contracts.
Sends outbound e-mails to members where and as needed.
Supports members with troubleshooting and deescalating where needed.
Escalates queries and concerns when it is deemed necessary.
Ensures that members are satisfied with products/services by handling complaints and inquiries.
Works with the customer service team to share solutions and processes.
Embodies the CVS Core values in each interaction.

Required Qualifications:

1-3 years of call center and/or customer service experience.
1-3 years of healthcare and/ or medical insurance experience.
Basic computer knowledge and technical skills to use IP phones, customer records management, word processing, database, and e-mail/chat programs.
A private and confidential workspace free from distractions.
A hardwired connection is required (i.e., an Ethernet connection).
Time management skills to promptly respond to e-mails, call, and chat messages.
Active listening skills to effectively handle members who may be upset.

Preferred Qualifications:

Background in mental health or human services.
Bilingual or multilingual skills.
Experience working from home in a remote role.

Educational Requirements:

A high school diploma or equivalent is required.
Associates degree preferred.

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 08/01/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Apply Now

Refine Your Search

outbound customer service representative jobs in kentucky

Customer Service Representative - Behavioral Health

Healthcare Call Center Representative Scheduler

Customer Service Representative

Customer Service and Retention Representative

Call Center Representative / Outbound Appointment Setter

Inside Sales Representative

Inside Sales Representative

Patient Support Representative (2026-7250)

Inside Sales Rep – Financial (Remote)

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Member Experience Representative

Patient Support Representative (2026-7250)

RX Healthcare Operations Manager II

Sales Development Representative - Maintenance Division

Call Center Representative

Business Development Representative

SERVICE SCHEDULER

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Available Work Schedules (Post‑Training):

Must be able to work between the hours of 8am-8pm EST

Shift will be assigned after offer and will change every year.

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