Top 920 Customer service supervisor Jobs in Kettering Oh

Team Lead, Customer Care
CareSource —Dayton, OH
- $54,500 - $87,300 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
8d
Assistant Manager Building Services
Mitsubishi Electric Automotive America, Inc —Mason, OH
- $118,000 - $130,000 a year
- Full-time
- Computer literacy
- Research
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Nurse Supervisor Nights
Haven Behavioral Health —Dayton, OH
- On call
- Nursing
- RN License
- Hospital
- Disability insurance
- Dental insurance
Quick Apply
1d
Service Manager
Pioneer College Caterers —Cedarville, OH
- $700 - $800 a week
- Full-time
- Computer literacy
- Mid-level
- University
- Health insurance
- Dental insurance
Quick Apply
Food Service Supervisor
Aramark —Lebanon, OH
- $18.36 an hour
- Nights as needed
- Basic math
- Mid-level
- Mentoring
- 401(k)
- Paid time off
8d
OSP Telecom Construction Supervisor
TurnKey Network Solutions —Ohio
- Weekends as needed
- Construction site
- 5 years
- CDL A
- Fuel card
- Health savings account
Quick Apply
OSP Telecom Construction Supervisor
TurnKey Network Solutions —Ohio
- Weekends as needed
- Construction site
- CDL A
- Mid-level
- Fuel card
- Health savings account
Quick Apply
Production Supervisor
United Fiberglass of America —Springfield, OH
- From $50,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Team management
- Health insurance
- Dental insurance
Quick Apply
Production Supervisor
Confidential —Troy, OH
- Overtime
- 5 years
- Mid-level
- Forklift
- Health insurance
- Dental insurance
Quick Apply
Administrative Coordinator/Site Supervisor
Jewish Federation of Greater Dayton —Centerville, OH
- From $17 an hour
- Full-time
- School experience
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
7d
Food Service Manager - Subway
Giant Oil —Dayton, OH
- From $50,000 a year
- 12 hour shift
- Background check
- Computer literacy
- Sanitation
- Health insurance
- Dental insurance
Quick Apply
15h
Maintenance Supervisor
Greater Dayton Regional Transit Authority —Dayton, OH
- $60,069 - $75,088 a year
- Weekends as needed
- Microsoft Outlook
- Inventory control
- Inventory management
- Health savings account
- Health insurance
Quick Apply
3d
Manufacturing Supervisor - Night Shift
Deceuninck North America —Monroe, OH
- 12 hour shift
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
Customer Service Representative - 3RD Shift
PSMI —Brookville, OH
- $18 - $20 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Business Administration
Quick Apply
17h
Veterinary assistant and customer service representative
Country View Pet Hospital —Wilmington, OH
- $12 - $15 an hour
- Part-time
- 18 years or older
- Customer service
- Laboratory experience
- Dental insurance
- Employee discount
Quick Apply
Lead Construction Supervisor - Custom Homes
Diyanni Homes —Morrow, OH
- From $72,500 a year
- Full-time
- Background check
- Clean driving record
- Management
- Profit sharing
- Mileage reimbursement
Quick Apply
Clinical Supervisor IDD (Hybrid) LPCC/LISW/LMIFT
ViaQuest —Ohio
- $70,000 - $72,000 a year
- Email
- Working with individuals with developmental disabilities
- Management
- Psychiatry
- Mileage reimbursement
- Paid holidays
Quick Apply
8d
Maintenance Supervisor
HILLS Properties —Dayton, OH
- $24 - $32 an hour
- Full-time
- Mid-level
- Residential
- Driver's License
- Paid parental leave
- Health savings account
3d
Site Supervisor
Consumer Support Services, Inc. —Springfield, OH
- $43,000 a year
- Full-time
- Working with individuals with developmental disabilities
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
10d
Clinical Supervisor (LISW-S)
Pediatric Mental Health Company —Dayton, OH
- $70,000 - $80,000 a year
- Full-time
- Management
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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Team Lead, Customer Care

CareSource -
Dayton, OH

Apply Now

Job Details

Full-time
$54,500 - $87,300 a year
8 days ago

Qualifications

High school diploma or GED
Call center management

Full Job Description

Job Summary:

The Team Lead, Customer Care is responsible for leading and directing their team to ensure goals, regulatory, compliance, and department standards are met.

Essential Functions:

Conduct regularly scheduled coaching conversations; listening and providing feedback for improved performance, and when applicable, create performance improvement plans
Properly document coaching and development conversations in HR system
Complete performance appraisals; write appropriate corrective actions, when needed
Conduct monthly team meetings and huddles to inform, drive, and foster an environment of team building and allow for ongoing communications
Analyze and leverage data to make recommendations, decisions and improve team performance
Monitor key operational performance indicators on a daily, weekly, monthly basis to identify key trends and develop action plans that address opportunities
Identify processes, tools, systems, and behaviors that cause negative impact on efficiency and customer service results, leading to continuous improvement solutions
Build positive relationships and interactions with internal peers, leaders, and cross functional partners through strong follow through and communication
Promote positive change management
Facilitate timely resolution of member, provider, corporate, compliance, and any other tasks requiring deadlines
Implement, enforce, and support company and departmental policies and procedures
Maintain a deep understanding and stay informed on business, new product, tools, processes, etc
Monitor and evaluate calls for quality, compliance, efficiency, and customer satisfaction purposes; actively participate in the internal quality program
Conduct interviews and evaluate candidates for hiring purposes
Performs any other job related duties as requested

Education and Experience:

High School or GED required
Associates preferred
Three (3) years of customer service experience, to include a minimum of one (1) year in a call center environment required
Previous supervisory/leadership experience in a call center environment is strongly preferred

Competencies, Knowledge and Skills:

Intermediate proficiency level in MS Word, Excel and PowerPoint
Ability to communicate verbally and in written form with a variety of levels within organization
Ability to work independently and within a team environment
Familiarity of the healthcare field and knowledge of Medicaid or Medicare is preferred
Attention to detail
Critical listening and thinking skills
Coaching and development skills
Strategic management skills
Proper grammar usage
Time management skills
Conflict resolution skills
Customer service oriented
Leadership experience and skills
Critical listening and thinking skills
Decision making/problem solving skills

Licensure and Certification:

None required

Working Conditions:

General office environment; may be required to sit or stand for extended periods of time
Travel is not typically required

Compensation Range:

$54,500.00 - $87,300.00

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Salary

Organization Level Competencies

Fostering a Collaborative Workplace Culture
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

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Brand=CareSource

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Refine Your Search

customer service supervisor jobs in kettering oh

Team Lead, Customer Care

Assistant Manager Building Services

Nurse Supervisor Nights

Service Manager

Food Service Supervisor

OSP Telecom Construction Supervisor

OSP Telecom Construction Supervisor

Production Supervisor

Production Supervisor

Administrative Coordinator/Site Supervisor

Food Service Manager - Subway

Maintenance Supervisor

Manufacturing Supervisor - Night Shift

Customer Service Representative - 3RD Shift

Veterinary assistant and customer service representative

Lead Construction Supervisor - Custom Homes

Clinical Supervisor IDD (Hybrid) LPCC/LISW/LMIFT

Maintenance Supervisor

Site Supervisor

Clinical Supervisor (LISW-S)

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This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

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