Top 51 Guest services manager Jobs in Key West, Fl

Front Desk Supervisor (Innkeeper)
Key West Collection —Key West, FL
- Weekends as needed
- Background check
- Inventory management
- Ability to walk for extended periods
- Health insurance
- Dental insurance
7d
Guest Experience Manager
Brightwild —Key West, FL
- Weekends as needed
- English
- Mid-level
- Travel
Quick Apply
Front Office Manager
Opal Key Resort & Marina —Key West, FL
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Free parking
- Disability insurance
Quick Apply
Front Office Manager
Key West Collection —Key West, FL
- Weekends as needed
- Background check
- Ability to walk for extended periods
- Pass drug screening
- Health insurance
- Dental insurance
7d
Front Desk Associate
Hampton Inn Key West —Key West, FL
- Part-time
- Hotel
- Travel
- Front desk
- Paid holidays
- Health insurance
Quick Apply
2d
Guest Services Manager
Sunset Key Cottages —Key West, FL
- Weekends as needed
- Mid-level
- Team management
- Criminal background check
- Free parking
- Disability insurance
Quick Apply
Guest Services Manager
The Capitana —Key West, FL
- Weekends as needed
- Mid-level
- Team management
- Criminal background check
- Free parking
- Disability insurance
Quick Apply
Assistant Office Manager
Remington Hospitality —Key West, FL
- 8 hour shift
- Writing skills
- Mid-level
- Office
Assistant Office Manager
Remington Lodging & Hospitality —Key West, FL
- 8 hour shift
- Writing skills
- Mid-level
- Office
Quick Apply
Reservations Sales Agent
Southernmost Beach Resort —Key West, FL
- Full-time
- Merchandising
- Hotel
- High school diploma or GED
4d
Sales Manager
RED HOSPITALITY & LEISURE KEY WEST LLC —Key West, FL
- $60,000 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d
Front Office Supervisor
Hyatt Centric Key West Resort and Spa —Key West, FL
- Weekends as needed
- Mid-level
- Hotel
- Mentoring
- Health insurance
- Dental insurance
General Manager
Taco Bell - Luihn VantEdge Partners —Key West, FL
- $85,000 - $100,000 a year
- 18 years or older
- Mid-level
- Quick service & fast food restaurant
- Disability insurance
- Health insurance
Quick Apply
F&B Manager
Blue Flamingo Resort Key West —Key West, FL
- Full-time
- Sanitation
- Hotel
- Senior level
Assistant Restaurant Manager - Casa Marina Key West, A Curio Collection by Hilton
Hilton —Key West, FL
- Full-time
- Sanitation
- Mid-level
- Hotel
- Paid parental leave
- Employee stock purchase plan
F&B Manager
Southernmost Beach Resort —Key West, FL
- Full-time
- Sanitation
- Senior level
- Resort
4d
Bar Manager
Brightwild —Key West, FL
- Weekends as needed
- Bar
- Google Workspace
- English
- Disability insurance
- Health insurance
Quick Apply
General Manager
Sonic Drive-In —Key West, FL
- $900,000 - $1,100,000 a year
- Weekends as needed
- Mid-level
- High school diploma or GED
- Quick service & fast food restaurant
Quick Apply
Front Desk Agent- Part-time
Spottswood Companies —Key West, FL
- From $20 an hour
- Part-time
- Basic math
- English
- High school diploma or GED
- Free parking
- Employee discount
Quick Apply
2d
Excursions Director
American Cruise Lines —Key West, FL
- Full-time
- Sales
- Inventory management
- Public speaking
- Dental insurance
- Vision insurance
Quick Apply

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guest services manager jobs near key west, fl

Front Desk Supervisor (Innkeeper)

Key West Collection -
Key West, FL

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Job Details

Full-time
7 days ago

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Pet insurance

Qualifications

Processing cash transactions
Workplace dispute resolution
English
Managing hospitality teams

Full Job Description

Property Description:

Discover a unique opportunity to be part of the rich history of Key West at the Key West Historic Inns Collection. Formerly known as Kimpton Key West, our historic collection boasts 219 guestrooms across Winslow’s Bungalows, Lighthouse Hotel, Ridley House, Ella’s Cottages, and Fitch Lodge. These buildings, originally homes for army officers, industrialists, and steamboat captains, reflect architectural styles from Conch to Queen Anne. Built when Key West was Florida's largest city in 1900, each structure holds captivating stories of gold discoveries and vaudeville performances. Join us and become a part of a team that embraces the vibrant past while offering unparalleled hospitality. Explore our property history at www.keywesthistoricinns.com for more information.

Overview:

Key West Historic Inns is seeking a passionate and service-driven Front Office Supervisor (Innkeeper) to join our team. This leadership role is perfect for someone who thrives in a boutique hospitality environment and enjoys creating exceptional guest experiences while supporting and developing a high-performing front office team. As an Innkeeper, you will lead by example, ensuring seamless daily operations, mentoring team members, resolving guest concerns with professionalism, and helping maintain the warm, personalized service that defines the Key West Historic Inns collection. If you are an experienced hospitality professional who enjoys coaching others, solving problems, and delivering memorable guest experiences, we invite you to join our team.

Responsibilities:

Supervise daily Front Office operations, including guest check-in, check-out, reservations, and overall guest services to ensure a seamless arrival and departure experience.
Lead, motivate, and support the Front Office team by fostering a positive, collaborative, and service-focused work environment.
Deliver exceptional guest service by anticipating guest needs and promptly resolving inquiries, concerns, and special requests with professionalism and empathy.
Train, onboard, coach, and mentor new and existing Front Office team members to ensure consistency with hotel standards and service expectations.
Ensure the accuracy of guest reservations, room assignments, billing, and cash handling procedures while maintaining attention to detail.
Collaborate with Housekeeping, Engineering, Food & Beverage, and other departments to resolve guest concerns and enhance the overall guest experience.
Maintain a clean, organized, and welcoming Front Desk and lobby area that reflects the hotel's high standards.
Monitor compliance with hotel policies, procedures, safety standards, and operational guidelines.
Assist with scheduling, shift coverage, and daily staffing needs to ensure efficient department operations.
Support the Front Office Manager with performance coaching, employee development, and departmental initiatives.
Monitor room inventory, occupancy, and special requests to maximize guest satisfaction and operational efficiency.
Serve as Manager on Duty when assigned, responding appropriately to operational issues, emergencies, and guest concerns.
Review guest feedback and identify opportunities to improve service, team performance, and operational efficiency.
Perform other duties as assigned in support of the Front Office and overall hotel operations.

Qualifications:

Minimum of 2-3 years of Front Office or hotel guest services experience, with previous supervisory or leadership experience preferred.
Experience with hotel property management systems such as StayNTouch, Opera, or similar PMS platforms preferred.
Strong leadership, coaching, and team development skills with the ability to motivate others and lead by example.
Excellent communication, interpersonal, and guest service skills.
Strong organizational, problem-solving, and conflict resolution abilities.
Ability to multitask, prioritize responsibilities, and remain calm in a fast-paced hospitality environment.
Working knowledge of hotel operations, reservations, cash handling, and guest service standards.
Proficient in Microsoft Office and other basic computer applications.
Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and varying shifts based on business needs.
Ability to stand and walk for extended periods and occasionally lift up to 25 pounds.
Must be able to read, write, speak, and understand English.

Benefits:

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Apply Now

Refine Your Search

guest services manager jobs in key west, fl

Front Desk Supervisor (Innkeeper)

Guest Experience Manager

Front Office Manager

Front Office Manager

Front Desk Associate

Guest Services Manager

Guest Services Manager

Assistant Office Manager

Assistant Office Manager

Reservations Sales Agent

Sales Manager

Front Office Supervisor

General Manager

F&B Manager

Assistant Restaurant Manager - Casa Marina Key West, A Curio Collection by Hilton

F&B Manager

Bar Manager

General Manager

Front Desk Agent- Part-time

Excursions Director

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