Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team-oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. As a service-oriented organization, we never waver in our commitment to our Corps.
This position is located at Headquarters, Quantico, VA. Candidates selected for this position will serve as a Technical Support Specialist, NF4.
Major Duties
Serves as Program Specialist for the Future Operations Branch, Marine and Family Programs Division (MF), Manpower and Reserve Affairs Department, Headquarters, United States Marine Corps.
Assist with the operational effectiveness and technical efficiency for all Information Technology (IT) functional areas for the Marine and Family Programs Division to include Family Care, Family Readiness, Personnel & Professional Development, Military Personnel Services, Behavioral Programs, Semper Fit, and activities worldwide.
Serves as the responsible point of contact for Division customer inquiries.
Act as liaison between Division and customers, both internal and external.
Coordinates work priorities in cooperation with and reports to the Innovation/IT Modernization/CIRRAS Functional Systems Section Head.
Provides end user support through telephone, email, and trouble ticket requests.
Liaise with other sections and branches including IT to solve operational problems; confer with systems, programming, and operational personnel to coordinate activities to minimize operational problems, confer with Functional Systems Section Head to establish priorities and set deadlines; maintain records and prepare correspondence and reports; attend meetings.
Troubleshoots customer and system problems and issues; provide technical support to internal and external customers.
Serves as part of the Functional Advocate Team for the Command Individual Risk Resiliency Assessment System (CIRRAS), case management systems, applications and databases.
Produces a wide range of documents, some of which require complex formats, to support office automation functions. Responsibilities include creating, editing, and reformatting lengthy reports that require advanced features, such as generating tables of contents, compiling statistical data with multiple columns, preparing technical directives, drafting correspondence, and listing exhibits. Additional tasks involve using databases or spreadsheet software to enter, revise, sort, calculate, and retrieve data for standard or special reports, as well as using graphics software to produce graphic symbols, charts, and graphs.
Transmits, receives, and acknowledges various information such as electronic mail, messages etc.
Supports functions, such as gathering statistical data, monitoring and reporting on support budgets, assisting in developing financial plans; assisting with web-based MF IT support tickets.
Interact with employees at various levels within the organization.
Represents the Marine and Family Programs Division while interacting with customers external to the organization. Ensures the business rules for the Division are supported by IT technical system designs, deliver functional requirements, end user interface, innovation, and digital analytics to staff members in the Branch.
Coordinates with external Services and internal Manpower and Reserve Affairs (M&RA), HQMC Divisions.
Develop operational guidelines for the full range of actions and standards for program operations when established guidelines have not been successful, do not apply or none are available.
Provides input to program plans to facilitate the development and improvement of Division functional systems.
Implements high visibility or complex program plans that significantly affect overall operation and credibility of the agency to meet Marine Corps Community Services (MCCS) objectives.
Coordinates and integrates project activities that require negotiation with representatives inside and outside the organization, and resolution of conflicts and controversial disputes over applicability of guidelines and operation of programs.
Manages leads or administers project resources.
Research Division and outside data collection efforts and systems.
Discovers possible points of integration and establishes POCs to enhance cross-organizational collaboration.
Works across the Organization as the Marine and Family Programs representative to senior level forums and working groups to ensure data acumen, digital interoperability, information/process sharing, and system integration of the organization.
Ensures stakeholders have the necessary access to .mil and .org systems, based on appropriate roles/permissions.
Creates and maintains Standard Operating Procedures, "how-to" guides, business knowledge bases and other related documentation.
Ensures the business rules for the Division are supported by (IT) technical system designs and delivers functional requirements to staff members in the Branch.
Provides information to the Manpower Information Technology Division (MIT), M&RA, HQMC who develops and delivers technical requirements and translates them into systems functionalities.
Develops IT system functional requirements, market research, quarterly IT procurement, fiscal budget development, and contractual documentation including Department of Navy Application and Database Management System (DADMS), Information Technology Procurement Review (ITPR), Performance Work Statements (PWS)/Statement of Work (SOWs) and Statement of Objectives (SOOs) for task orders leading to acquisition of IT systems, and equipment and services required for projects.
Conduct reviews and assessments of contract proposals, defining system requirements for implementation of replacement or modification of existing systems when necessary and serves as Contracting Officer Representative (COR) to support the contracting projects for IT.
Prepare briefings and status reports, solicitations/proposals.
Conducts evaluations and senior leadership of contracting activities, and corresponding COR functions to include pre-award and post-award, overseeing contract life cycle, modifications and closeouts.
Serves as an M&RA backup SharePoint Online (SPO) Hub Manager when needed. Execute SharePoint requirements, development, implementation, and management.
Secondary point of contact for user requests, permissions, and site development, for all SPO sites and Power Platform Applications.
Responsible for validation of requests and site support for staff and users.
Schedules, coordinates, supervises, and evaluates systems training for Division field personnel, and delivers classroom training on systems as required.
Provides World Class Customer Service with an emphasis on courtesy.
Assists customers and communicates positively in a friendly manner.
Take action to solve problems quickly.
Alerts the higher-level supervisor, or proper point of contact for help when problems arise.
Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.
Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
This is a white-collar position where occasional lifting to 20 lbs. may be required.
Qualifications
Four (4) years experience that demonstrates a broad knowledge of administrative practices and principles in a technical support environment. Education may be substituted for years of experience.
Highly skilled with knowledge of personal computer and networking technologies including hardware, software, and operating systems.
Self-motivated with the ability to work independently or with minimal supervision.
Exceptional customer relations and interpersonal skills. Strong verbal and written communication skills including work organization and record keeping.
Skills: Set priorities and establish deadlines; Determine appropriate solutions to complex operational problems; Read, analyze, and interpret complex technical data; Prepare clear, accurate, and complete records, reports, and correspondence.
Attend and participate in annual training and obtain certifications as applicable.
Must be able to accommodate a flexible work schedule. Must be able to travel to support the program requirements.
As an authorized and privileged user of Department of Defense Information Systems, candidate must possess or receive Information Assurance Awareness by completing the Security+ Certification as a condition of access within three months of employment and thereafter must complete annual Information Assurance awareness training.
Must have experience in SharePoint with a strong emphasis on customization.
Must have advanced experience with SharePoint Designer and InfoPath.
Must have intermediate ability to create customized web parts using a mixture of HTML, CSS, JavaScript, and XSL (i.e. using a Data View Web Part, pivot tables, Power Apps/Power BI).
Must have an understanding of how to customize branding, SharePoint Designer workflows, InfoPath forms, applicability and use of content types, SharePoint web service interfaces, feature deployment standard features, enterprise features (Forms Server, Excel Calculation Services, and Business Data Catalog).
Skill to develop and deliver technical and operational plans, briefings, trainings, and build automated processes to disseminate program data (e.g. charts, tables, reports).
Working knowledge of Information Technology processes and procedures, principles and practices, to include hardware, software, and operating systems in support of business operations.
Skill to prepare and maintain clear, accurate, and complete records, reports and correspondence.
How To Apply
All applications must be submitted online via the MCCS Careers website.
Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement. Additionally, resumes that contain a picture will not be considered for the vacancy announcement.
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
Closing Statement
GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx
As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.
Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.
Required Documents:
- Education/certification certificate(s), if applicable.
- If prior military, DD214 Member Copy
- Resume that does not exceed 2 pages
**IMPORTANT: To align with the Merit Hiring Plan, Federal Agencies will not accept resumes that exceed two pages. Accordingly, the NAF HRO will only consider resumes that are two pages or fewer. Resumes exceeding this limit will not be referred and will be deemed ineligible for consideration.
This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.
Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.
INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.
ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.
