Who We Are
We are a premium guest experience company offering exceptional service to airport travelers nationwide. Our team approaches each assignment with professionalism, discretion, and efficiency. Our mission is to provide a seamless, stress-free airport experience at every opportunity.
What We Are Looking For
We are looking to hire a candidate who embodies professionalism, sound judgment, and meticulous attention to detail. (As a test of that last quality, please type the word HIRE when prompted to enter a password in one of our screener questions.) The right person stays calm under pressure, communicates clearly and kindly, and isn’t easily rattled or offended.
The Orlando Airport - VIP Greeter & Transportation Coordinator role requires someone who is self-directed, a creative problem-solver, and able to manage shifting conditions independently, without close supervision. You must be punctual, reliable, adaptable, and committed to maintaining a consistent weekly schedule.
Comfort with web-based applications and the ability to track multiple moving parts at once are essential. You'll be juggling real-time information about flights, guests, and drivers, so thinking clearly and being focused and fully present are non-negotiables.
We are particularly interested in candidates with experience in high-touch hospitality environments, such as hotel front desks, where professionalism, discretion, and customer service are foundational to success.
The Orlando Airport - VIP Greeter & Transportation Coordinator role is NOT suited for individuals who require close oversight, are easily overwhelmed in crowded, busy, or noisy spaces, or who struggle to adapt when plans change with little notice.
Job Description
As an on-site Orlando Airport - VIP Greeter & Transportation Coordinator, your primary responsibility will be to greet First and Business Class passengers arriving on a specific international flight and coordinate a seamless handoff to their pre-assigned private chauffeurs.
This specific international flight is scheduled to arrive around 10:40am seven days per week. The actual arrival/gate time determines the start-time of your shift, which on any given day may be earlier or later depending on delays or early landings. Each shift lasts approximately 2 hours, we guarantee a minimum of 2 hours of pay per shift.
This is a very part-time position. We are looking for someone to work the Sunday shift as well as one weekday and to be open to cover other days for co-workers if needed.
Key responsibilities include:
- Monitoring the assigned flight’s landing time and adjusting your shift start time accordingly
- Greeting First and Business Class passengers in the international arrivals hall with warmth, professionalism, and a passion for service
- Using a web-based application to track and update passenger and chauffeur status in real time
- Coordinating a seamless connection between passenger and driver
- Resolving emergent issues with calm, clear, efficient decision-making
- Communicating clearly and professionally with guests, drivers, airline representatives, our office, and with others you may come in contact with on the job.
- Maintaining a composed, service-oriented presence in a fast-paced setting.
- Reporting back to our office the details of each shift.
This is a solo, self-directed role. You will not be supervised on-site, and you’ll be responsible for managing your time, tools, and responsibilities with consistency and attention to detail.
Personality Fit
You are likely to succeed in this role if you are:
- Reliable, attentive, and professional in your demeanor
- Empathetic and others-oriented in your heart
- Comfortable taking initiative and making real-time decisions
- Detail-oriented and a quick, creative problem-solver
Must Be Comfortable With
- On-site work: This is not a remote role. You must be physically present at Orlando International Airport for each scheduled shift.
- Variable start times: This flight is scheduled to land at 10:40AM, early arrivals and delays are common. Your shift start time begins 10 minutes prior to the flight arriving at the gate.
- A very part-time schedule: This role involves 2 short shifts per week. If you’re looking for more hours or a traditional part-time job, this likely isn’t the right fit.
- Working independently: You will not have on-site supervision. We expect you to manage your own schedule, communication, and problem-solving without hand-holding or being prompted.
- Dynamic airport environments: The arrivals hall can be busy, loud, and unpredictable. You’ll need to maintain focus and professionalism regardless of what’s happening around you.
- Client-facing service: This role involves direct interaction with passengers flying in First and Business Class cabins. Discretion and good judgment are non-negotiable.
- 1099 Contractor: No benefits, no taxes withheld, no reimbursements, no parking pass.
Compensation
- $30/hour as an independent contractor
- 2 shifts per week, each shift lasts approximately 2 hours
- No taxes withheld; no benefits or reimbursements; contractors receive a 1099 at year-end
- Guaranteed minimum 2 hours pay per shift. Time beyond 2 hours is prorated in 15-minute increments.
- No benefits, no reimbursements, no parking pass.
How to Apply
To move forward in the process, please answer the questions when prompted on Indeed. These questions help us identify candidates who pay attention to detail, understand the nature of the role, and are aligned with how we operate.
We take this work seriously, and we’re looking for someone who shares that mindset. Candidates who skip steps or submit partial answers will not be considered. We use AI detection and will not proceed with any candidate who uses ChatGPT or any similar AI tool to complete their application.
If this role sounds like the right fit, we hope to hear from you soon.
Job Types: Part-time, Contract
Pay: $30.00 per hour
Application Question(s):
- Why are you applying for this job? Please give two reasons.
- Describe a difficult work situation you have experienced and how you handled it.
- What is your greatest professional achievement or victory to date?
- What is your greatest professional regret?
- Besides the money, why do you work?
- If you were provided with a password for this post, please enter it here.
- Do you currently work at MCO? If so, what is your schedule (days and hours) and how often does it change?
- This is a 2-hour shift, and we need someone who can work Sundays and one other day during the week with the ability to cover other days if needed. What other days would you be available if needed?
Education:
Experience:
- Guest services: 5 years (Required)
- Front desk: 2 years (Preferred)
Language:
Work Location: In person
