Your Purpose:
As the Hospitality Attendant for Brightline, you will be responsible for warmly welcoming guests and ensuring exceptional service. You will oversee the preparation and service of food and beverages in the Premium Lounge, Order to Seat/QR To-Go, Smart Lounge, and for bar guests. Additionally, you will champion food safety and sanitation protocols, assist with inventory management, and collaborate with the station manager to order necessary items for the operation. This is an excellent opportunity for someone driven and passionate about food and beverage preparation and service.
If you’re a people-person looking for a role where you’ll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity!
Pay Rate - $20.00 an hour
Your Role:Guest Interaction:
- Welcome Guests with Enthusiasm and Care: Genuinely welcome guests with a warm smile and a sincere greeting, engaging in conversation when appropriate. Use the 10/5/First/Last rule to make every impression positive and memorable.
- Anticipatory Service: Listen and respond to guests’ questions, requests, or complaints promptly, solving as many as you can now or communicating with others as appropriate.
- Attentive Service: Provide attentive and detailed service to all guests; use suggestive selling techniques when referring to menu options and retail offerings and cordially share information about our Company services and destinations.
- Act as Brand Ambassador: Take ownership of each and every guest. Be yourself and spontaneous, avoid confusing the guests with slang or hospitality jargon. Show a genuine sense of interest and care to guest challenges and offer appropriate resolutions as per the policies.
- Be Knowledgeable: Be aware of product offerings and stay current with all relevant information.
- Be Attentive and Energetic: Be warm and engaging with all our internal and external Guests. Personalize the experience. Maintain a polished appearance and greet all guests with enthusiasm and energy. Be attentive, provide anticipatory service, and resolve grievances before they escalate.
- Be Proactive: Give the guest your full attention and anticipate their needs. Provide guests with information on available routes and timetables, platform locations, ticket prices, station offerings, local offerings, and train features. Help at the bar and food and beverage deliveries as needed.
Food and Beverage Service:
- Preparation and Service: Prepare and serve hot and cold food, beverages and snacks adhering to Company standards; ensure guests are satisfied with their selections and engage in friendly conversation throughout. Serve alcoholic beverages adhering to Company established standards, including visually checking and verifying proper identification.
- Presenting Menus: Present menus, serve, and help customers select food/beverages.
- Serving and delivery of food: Serve food to guests at guest specific location and deliver food to dedicated pick-up location.
- Restocking: Continually prepare and restock all items and serve guests in a timely manner.
- POS: Become knowledgeable on the Point-of Sales system and utilize the devices to place orders and collect payments.
- Offer Alternatives: Whenever you cannot fulfill a guest request, offer relevant options for the guest to choose from. Be knowledgeable of seating options; take the opportunity to upsell when appropriate.
- Service Recovery: When a guest is dissatisfied with a product or service, demonstrate empathy and offer solutions that best address the guest's needs. Offer food and beverage to guests using guest recovery carts when trains are delayed.
Quality and Safety:
- Quality Check: Visually check that the quality of products meets established standards; clean, remove or fix items that do not.
- Time and Temperature Logs: Record accurate time and temperature logs at established intervals to ensure freshness.
- Cleanliness: Clean service and work areas to adhere to Company health and hygiene standards.
Inventory and Maintenance
- Inventory Management: Review inventory upon receipt of deliveries, store the items appropriately and document final inventory.
- Equipment Maintenance: Ensure all equipment is in working order and is prepared for the next shift and report all maintenance issues promptly to the Station Supervisor or Manager.
- Work Area Maintenance: Ensure the Bar, Premium lounge, and all work areas are clean, presentable, and free of hazards.
Teamwork:
- Information Transfer: Communicate with teammates to ensure the timely and detailed transference of information.
- Assistance with Inventory: Assist the Station Manager with inventory of food and beverage items as required.
- Proactive Reporting: Have a proactive approach in reporting maintenance and operational issues as encountered.
- All is One: Actively support your fellow coworkers to achieve success as a team. Collaborate with other servers, bartenders, and kitchen staff.
- Follow All Grooming Guidelines: Your uniform is your business card. Maintain a polished appearance and greet all guests with enthusiasm and energy.
- Monitor and review all Brightline communication channels, including our company intranet and bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed.
Knowledge Skills & Abilities:
- You are a natural person, comfortable with retail, food, and beverage sales.
- Staying positive for hours on end (including in stressful times); you adapt your communication style to fit a diverse group of people.
- You have sound judgment, thinking and acting independently, expressing clear and effective verbal communication skills to interact with guests and other teammates to ensure exceptional guest service.
- You possess prior experience working in a food and beverage establishment.
- Standing, walking, bending, stooping, pushing, pulling, reaching, and being on your feet for hours on end is something you embrace and can do.
- When a problem arises, you find yourself being able to produce a timely solution.
- You love keeping busy at work and are conscious of safe food handling practices.
- While you do not have to be a mathematician, you possess basic math skills.
- You are at least 18 years old.
- You can work shifts, including weekends and holidays.
Work Environment:
Works in a clean, air-conditioned office space, free of noise, dust, and humidity.
Physical Demands:
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear. Occasional lifting of light items required. No specific vision requirements.
Travel:
None
Combine your experience, innovation, and entrepreneurial spirit by joining our growing team in Florida. Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately funded rapid rail service in the country.
Brightline is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
