Top 112 Computer network support Jobs in Knoxville, Tn

Desktop Support III-Knoxville, TN Office Onsite
Edfinancial Services LLC —Knoxville, TN
- On call
- Microsoft Outlook
- Computer literacy
- Mid-level
Quick Apply
IT User Support Representative
Tennessee Orthopaedic Alliance —Knoxville, TN
- HIPAA
- Mid-level
- Office
- Profit sharing
- Health insurance
11d
IT Support Technician
CITY OF ALCOA —Alcoa, TN
- $21.74 - $32.27 an hour
- Online Application
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT System Administrator II - Knoxville Office
Edfinancial Holdings LLC —Knoxville, TN
- Mid-level
- Office
- SharePoint
Quick Apply
2d
Security Architect / Engineering Manager
CGI Group, Inc. —Knoxville, TN
- $63,700 - $139,300 a year
- Azure
- Office
- Bachelor's degree
- Paid parental leave
- Paid holidays
10d
Workday Absence & HCM Senior Analyst
Crowe —Knoxville, TN
- $69,000 - $136,500 a year
- Full-time
- Remote
- Microsoft Word
- Background check
- Microsoft Excel
Quick Apply
8d
Network Administrator: Office of Innovative Technologies - UTK
University of Tennessee Health Science Center —Knoxville, TN
- $75,000 - $85,000 a year
- Weekends as needed
- Hybrid work
- System design
- Mid-level
- Residential
- Paid holidays
- Health insurance
3d
IT Support Specialist
Mortgage Investors Group —Knoxville, TN
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
3d
Network Administrator: Office of Innovative Technologies - UTK
University of Tennessee - Knoxville —Knoxville, TN
- $75,000 - $85,000 a year
- Weekends as needed
- Hybrid work
- System design
- Mid-level
- Residential
- Paid holidays
- Health insurance
3d
Helpdesk, Application Support Specialist
COUNTY OF BLOUNT —Maryville, TN
- From $24.48 an hour
- Full-time
- Research
- Mid-level
- Office
- Health savings account
- Paid holidays
Tier 2 IT Support Technician
beBright —Knoxville, TN
- Full-time
- Hybrid work
- Computer science
- Dental office
- Azure
- Paid holidays
- Health insurance
Quick Apply
8d
Technical Support Analyst II
Centriworks —Knoxville, TN
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
7d
Sr Specialist IT Onsite Support
Star Construction, LLC —Knoxville, TN
- 18 years or older
- Clean driving record
- Mid-level
- Employee stock purchase plan
- Paid holidays
Quick Apply
14d
Senior PC Support Technician
prosource.it- Americas —Knoxville, TN
- $40 - $45 an hour
- Contract
- Computer science
- 6 years
- Computer Science
Quick Apply
NOC Support Technician- MSP Support
RCN Technologies —Knoxville, TN
- Continuous improvement
- Military encouraged
- Entry level
Quick Apply
IT Field Support Technician
LifeStance Health —Knoxville, TN
- $25 - $28 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Quick Apply
Help Desk Technician
Integracon Technologies —Knoxville, TN
- $17 - $21 an hour
- Full-time
- Hybrid work
- Windows
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
1d
Technician, Service Desk
Pilot Company (SSC) —Knoxville, TN
- Full-time
- Office
- High school diploma or GED
- Military encouraged
- Health insurance
- Dental insurance
14d
Network Specialist
Agiletek —Knoxville, TN
- Full-time
- Mid-level
- Agile
- Communication skills
NOC Support Technician
RCN Technologies —Knoxville, TN
- $20 - $22 an hour
- Full-time
- Computer Science
- Ability to walk for extended periods
- Research
- Paid parental leave
- Dental insurance
Quick Apply

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computer network support jobs near knoxville, tn

Desktop Support III-Knoxville, TN Office Onsite

Edfinancial Services LLC -
Knoxville, TN

Quick Apply

Job Details

Qualifications

Computer operation
Mobile device support
Microsoft Outlook
LAN
Visio
Printer (troubleshooting support)
Documentation tools
Computer hardware
Remote access software
Malware removal support
Desktop applications
WAN
Peripheral hardware support
Active Directory management
Mobile devices
VPN

Full Job Description

Description:

General Purpose of Job

The Desktop Support III is responsible for providing advanced technical support and troubleshooting for desktop systems, applications, and peripherals. This role ensures efficient resolution of complex user issues, enhance overall user experience and contributes to the stability and security of the IT environment. By collaborating with other IT teams and maintaining clear documentation, Desktop Support III is the highest level of escalation on the Service Desk and plays a critical role in optimizing technology performance and supporting organizational goals.

Duties and Responsibilities (Daily and Monthly)

Provide advanced technical support within time limits dictated by Service Level Agreement(SLA)for desktop hardware, software, and peripherals, addressing complex issues that Help Desk can not resolve
Diagnose and resolve technical problems related to operating systems and applications utilizing remote support tools when necessary
Assist end-users with issues related to software installation, configuration, and functionality, ensuring a timely and effective resolution
Maintain accurate records of support requests, resolutions, and user interactions in ticketing system contributing to knowledge base for future reference
Provide guidance and training to Level 1 and 2 support staff and end-users on software usage and best practices for maintaining systems performance
Conduct regular maintenance and upgrades on desktop hardware, including workstations, printers, and mobile devices ensuring optimal performance
Work closely with other IT teams, such as network, processing, and systems, to resolve cross-functional issues and ensure seamless service delivery
Ensure that all systems adhere to company security policies and protocols, including implementing patches and updates in a timely manner
Provide exceptional customer service, demonstrating patience and understanding while addressing user concerns and technical issues.
Identify and escalate unresolved issues to Team Lead, Supervisor or relevant IT teams, ensuring proper documentation and follow-up
Assist in IT projects, such as deployments or migrations by providing technical expertise and support as needed
Assist in managing IT inventory including collecting equipment and ensuring compliance with company procedures and policies
Provide after-hours “on-call” support in accordance with established policy

Execute other assigned tasks as delegated by IT Management

Requirements:

Computer Skills

Windows 10
Active Directory
Basic network knowledge; LAN, WAN, Wireless & VPN
Mobile Devices; Smartphones & Tablets
MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project)
Virus and Spyware removal tools and techniques
Printer Support
Hardware Support

Additional Requirements: Excellent oral, grammatical, written, and multi-tasking skills.

Quick Apply

Refine Your Search

computer network support jobs in knoxville, tn

Desktop Support III-Knoxville, TN Office Onsite

IT User Support Representative

IT Support Technician

IT System Administrator II - Knoxville Office

Security Architect / Engineering Manager

Workday Absence & HCM Senior Analyst

Network Administrator: Office of Innovative Technologies - UTK

IT Support Specialist

Network Administrator: Office of Innovative Technologies - UTK

Helpdesk, Application Support Specialist

Tier 2 IT Support Technician

Technical Support Analyst II

Sr Specialist IT Onsite Support

Senior PC Support Technician

NOC Support Technician- MSP Support

IT Field Support Technician

Help Desk Technician

Technician, Service Desk

Network Specialist

NOC Support Technician

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