Top 2304 Guest services Jobs in Knoxville, Tn

Guest Service Representative
HOME2 SUITES - KNOXVILLE WEST —Knoxville, TN
- Weekends as needed
- Computer literacy
- English
- Mid-level
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Concierge/Guest Services Specialist
Marriott Knoxville Downtown —Knoxville, TN
- $16 - $19 an hour
- Weekends as needed
- English
- Hotel
- US work authorization
- Paid holidays
- Health insurance
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Front Desk Agent
The Tennessean Hotel —Knoxville, TN
- $17 - $18 an hour
- Full-time
- English
- Hotel
- US work authorization
- Paid holidays
- Health insurance
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7d
Server
The Chop House —Knoxville, TN
- $20 - $25 an hour
- Part-time
- Casual dining restaurant
- In-person
- Entry level
- Paid training
- Health insurance
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Server/Waiter
Original Louis' Restaurant —Knoxville, TN
- $16 - $25 an hour
- Part-time
- Casual dining restaurant
- In-person
- Restaurant
- Employee discount
- Flexible schedule
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Server
Connors Steak & Seafood —Knoxville, TN
- $20 - $30 an hour
- Part-time
- In-person
- Restaurant
- Entry level
- Paid training
- Health insurance
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Guest Experience Specialist
THE DROP INN —Knoxville, TN
- $15 - $20 an hour
- Part-time
- Background check
- 18 years or older
- Merchandising
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Front Desk Agent
Hilton Knoxville —Knoxville, TN
- $16 an hour
- Full-time
- English
- Hotel
- US work authorization
- Paid holidays
- Health insurance
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Guest Services Representative (Bartending, Event Serving, Setup, Cleanup & Guest Relations)
Ancient Lore Village —Knoxville, TN
- $17 - $20 an hour
- 8 hour shift
- Bar
- Casual dining restaurant
- Sales
- Health insurance
- Paid time off
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14d
Front Desk Agent / Guest Services Agent
Courtyard Knoxville Airport Alcoa —Alcoa, TN
- Full-time
- Hotel
- Organizational skills
- Communication skills
- Dental insurance
- 401(k)
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Front Desk Agent / Guest Services Agent
TownePlace Suites Knoxville Cedar Bluff —Knoxville, TN
- $15 - $16 an hour
- Full-time
- Hotel
- Organizational skills
- Communication skills
- Dental insurance
- 401(k)
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Customer Relations Specialist TEMP
Regal Cinemas, Inc —Knoxville, TN
- Temporary
- Writing skills
- Communication skills
- Entry level
- 401(k) matching
Server
The Oliver Hotel —Knoxville, TN
- Weekends as needed
- Hotel
- Communication skills
- Entry level
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Front Desk Agent
Cumberland House, A Tapestry Collection by Hilton —Knoxville, TN
- $15.00 - $16.50 an hour
- Part-time
- Customer service
- Hotel
- Front desk
- Free parking
- Health insurance
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Guest Service Representative
Hampton Inn Knoxville/East, TN —Knoxville, TN
- Part-time
- Hotel
- High school diploma or GED
- 1 year
- Paid holidays
- Disability insurance
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3d
Guest Services Team Member - Men's Guest Services
KNOX AREA RESCUE MINISTRIES —Knoxville, TN
- $18 - $19 an hour
- Full-time
- CPR Certification
- Addiction Medicine
- First Aid Certification
Server
First Watch - Fountain City —Knoxville, TN
- Weekends as needed
- Serving
- 18 years or older
- Ability to walk for extended periods
- Paid training
- Health insurance
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Front Desk Associate - Full Time
Residence Inn/Courtyard —Knoxville, TN
- $16 an hour
- Part-time
- No education required
- Residential
- Hotel
- Health insurance
- Dental insurance
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Front Desk Agent / Guest Services Agent
Courtyard Kodak Sevierville —Kodak, TN
- Full-time
- Hotel
- Organizational skills
- Communication skills
- Dental insurance
- 401(k)
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Group Sales Coordinator
Marriott Knoxville Downtown —Knoxville, TN
- $19 - $23 an hour
- Weekends as needed
- Word processing
- No experience needed
- Office
- Paid holidays
- Health insurance
Quick Apply

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Guest Service Representative

HOME2 SUITES - KNOXVILLE WEST
Knoxville, TN

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Job Details

Qualifications

Computer operation
Hotel and accommodations payment processing
Cash amount verification
Phone communication
Answering guest questions
English
Conflict management
Property management systems (PMS)
Computer skills
General management
Office phone management

Full Job Description

Description:

Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue.

Responsible for the total front office operations: Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff.

PREREQUISITES

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

Experience in service, sales, telesales or guest relations type of industry preferred
High school diploma or equivalent of same

SUMMARY OF ESSENTIAL JOB FUNCTIONS

Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours, bend, stretch, reach.
Must be able to see and hear.
Must be able to communicate with other associates and/or guests.

Requirements:

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge:

Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
Frequent Stay Program
Reservations procedures including cancellations and “walking” guest
Phone etiquette and answering procedures
Area shopping, dining, entertainment and travel directions to assist guest inquiries.
Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
Manager on Duty functions when necessary or as scheduled

Skills:

Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
Proficient in written and verbal English
Problem solving and conflict resolution skills

Abilities:

Multi task, remain associate and guest service centric.
Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
Assist with guest issues with professionalism, maintaining hospitable attitude

SPECIFIC RESPONSIBILITIES

Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
Promote and sell services/amenities of the hotel.
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
Check all credit cards for validity before the end of the shift.
Learn and utilize PMS.
Ensure all cash, check and miscellaneous departments are in balance at shifts end.
Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.
Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
Have a thorough working knowledge of emergency procedures.
Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
Report any unusual occurrences or request to the manager.
Maintain certification from a responsible
Utilize Service Recovery Log and other necessary communication logs from shift to shift.
Maintain stock/cleanliness in the market area.
Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.
Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.

WORKING CONDITIONS/SPECIAL REQUIREMENTS

This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
Standing, walking for long periods of time while maintaining a friendly professional image.
May be required to work any day/shift, including weekends.

POSITIONS FOR POSSIBLE ADVANCEMENT

Assistant General Manager
Guest Service Manager
Guest Service Supervisor

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

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Refine Your Search

guest services jobs in knoxville, tn

Guest Service Representative

Concierge/Guest Services Specialist

Front Desk Agent

Server

Server/Waiter

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Front Desk Agent

Guest Services Representative (Bartending, Event Serving, Setup, Cleanup & Guest Relations)

Front Desk Agent / Guest Services Agent

Front Desk Agent / Guest Services Agent

Customer Relations Specialist TEMP

Server

Front Desk Agent

Guest Service Representative

Guest Services Team Member - Men's Guest Services

Server

Front Desk Associate - Full Time

Front Desk Agent / Guest Services Agent

Group Sales Coordinator

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