Top 19 Director of operations Jobs in Kuna, Id

Director, Operations Performance Office
Blue Cross of Idaho —Meridian, ID
- $134,960 - $202,440 a year
- Full-time
- PMP
- Customer service
- Office
- Paid holidays
- Disability insurance
Director of Warehouse Operations & Logistics
Flooring America —Boise, ID
- $120,000 - $140,000 a year
- Full-time
- Background check
- Pass drug screening
- 8 years
- Paid training
- Health insurance
Quick Apply
Director, Provider Network Operations
PacificSource Health Plans —Boise, ID
- $108,468.62 - $184,396.64 a year
- Full-time
- Customer service
- English
- Office
Sr. Site Director
Lactalis American Group Inc —Nampa, ID
- $116,771 - $240,000 a year
- Full-time
- Master's degree
- Senior level
- 2 years
- Tuition reimbursement
- Paid time off
Quick Apply
Deputy Director of Event Security Operations
Boise State University —Boise, ID
- $91,000 - $95,000 a year
- Weekends as needed
- 3 years
- Driver's License
- University
- Paid holidays
- Health insurance
1d
Field Patient Access Director
TSP (A Syneos Health Company) —Boise, ID
- $220,000 - $245,000 a year
- Analysis skills
- Bachelor's degree
- Senior level
- Paid parental leave
- Health savings account
Associate Director of Patient Care Services
Geiss Med Hospice —Nampa, ID
- $100,000 - $135,000 a year
- On call
- Nursing
- RN License
- Bachelor of Science
Quick Apply
10d
Sales Director
Curvion Blue —Boise, ID
- $120,000 - $250,000 a year
- Full-time
- Remote
- Continuous improvement
- Recruiting
- Senior level
Quick Apply
High Ticket Sales Director
Curvion Blue —Boise, ID
- $120,000 - $360,000 a year
- Full-time
- Remote
- Continuous improvement
- Recruiting
- Senior level
Quick Apply
Clinic Director - RN
IV Nutrition —Eagle, ID
- Full-time
- Nursing
- Anatomy knowledge
- Patient monitoring
- Opportunities for advancement
Quick Apply
Hospital Director (Veterinary)
Nampa Veterinary Hospital —Nampa, ID
- $25 - $28 an hour
- Weekends as needed
- Clinic experience
- Mid-level
- High school diploma or GED
- Continuing education credits
- Health savings account
Quick Apply
9d
Director, MRO Sales & Marketing
Western Aircraft —Boise, ID
- Full-time
- Background check
- 7 years
- Up to 50% travel
- Wellness program
- Paid jury duty
Quick Apply
Director of HV Operations (Remote)
SOLV Energy, LLC —Boise, ID
- $176,844 - $235,202 a year
- Full-time
- Remote
- Customer service
- English
- 8 years
- Paid holidays
- Disability insurance
Quick Apply
Corrections Regional Behavioral Health Director North East
Armor Health —United States
- Full-time
- Background check
- CPR Certification
- Doctoral degree
- Health savings account
- Loan repayment program
Quick Apply

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Director, Operations Performance Office

Blue Cross of Idaho -
Meridian, ID

Apply Now

Job Details

Full-time
$134,960 - $202,440 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Adoption assistance
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Quality control corrective actions
AI models
Performance dashboard reports
Dashboard development
Data visualization software proficiency
Defect resolution root cause analysis
Predictive modeling analysis
Managed care
Process improvement standards implementation
Customer service
Managed care organization experience
Business intelligence report generation
Dashboard creation support
Generative models
Six Sigma methodology implementation
Metrics Reporting
Quality reports
Business intelligence tools
Machine intelligence
Health insurance knowledge
Vendor performance improvement
Vendor relationship management
Root cause analysis
Predictive analytics projects
AI-driven automation
Healthcare performance metrics analysis
Healthcare data reporting
Generative AI
Quality assurance experience within healthcare

Full Job Description

The Director, Operations Performance Office is responsible for enterprise operational performance management across Claims, Customer Service, Membership, Payment Integrity, and related operational functions. This role leads performance governance, business analytics, quality assurance, operational compliance monitoring, continuous improvement, vendor performance, and operational analytics. The Director translates strategic objectives into measurable outcomes through KPI management, reporting, operational controls, and data-driven decision making while advancing automation and AI-enabled capabilities to improve operational effectiveness, quality, and member experience.

This position reports to the Chief Information & Operations Officer and is located at the corporate headquarters in Meridian, Idaho. #LI-Onsite

Key Responsibilities:

Performance Management & Governance

Lead enterprise operational performance management through KPIs, SLAs, scorecards, and governance frameworks.
Facilitate operational and executive performance reviews, ensuring accountability for results and remediation plans.
Drive alignment between operational performance objectives, strategic priorities, regulatory requirements, and customer outcomes.
Monitor operational trends, risks, and performance commitments across Operations.
Support Star Ratings, HEDIS, CAHPS, and member experience performance monitoring in partnership with Quality and Stars program leadership, including performance commitments embedded in vendor agreements.

Analytics, Insights, & Operational Intelligence

Lead operational reporting, dashboards, analytics, and business insights to support executive decision-making.
Ensure data integrity, consistency, and governance across performance metrics.
Develop predictive analytics, forecasting models, and operational intelligence capabilities to identify trends, risks, and improvement opportunities.
Drive adoption of AI, automation, and advanced analytics to improve reporting, quality monitoring, and operational decision support.

Quality, Compliance & Risk Management

Oversee proactive and reactive quality assurance programs across operational functions.
Establish controls and monitoring practices to ensure compliance with regulatory, contractual, and organizational requirements.
Partner with Audit, Compliance, and operational leaders to address findings and implement sustainable corrective actions.
Ensure operational readiness for audits, reviews, and regulatory reporting requirements.

Continuous Improvement & Vendor Oversight

Lead process excellence initiatives focused on improving quality, productivity, efficiency, cost, and customer experience.
Apply Lean, Six Sigma, automation, and process redesign methodologies to achieve measurable business outcomes.
Establish vendor performance standards and monitor service delivery against contractual commitments and operational expectations.
Identify opportunities to leverage automation and emerging technologies to improve operational effectiveness.

Leadership

Build and lead a high-performing team of analytics, quality, reporting, and performance professionals.
Foster a culture of accountability, innovation, continuous improvement, and data-driven decision making.
Develop organizational capabilities in performance management, analytics, automation, and operational excellence.

To be considered for this opportunity, you have the following:

Experience:

Minimum of 10 years’ experience in operational analytics and reporting with at least 5 years in managing teams.
Minimum of 5 years’ experience in health plan or managed care operations, including Claims, Customer Service, Membership, Payment Integrity, or related functions.
Demonstrated success leading enterprise KPI programs, operational governance, and continuous improvement initiatives.
Experience managing vendor performance and outsourcing relationships.
Demonstrated ability and skills in Operational Performance Management, Data Analytics and Reporting, Quality Assurance, Root Cause Analysis, Operational Compliance, Vendor Governance, Lean Six Sigma, Performance Dashboard Development, KPI Framework Design, and Communication.
Experience with Artificial Intelligence (AI) and Generative AI applications
Experience with Business Intelligence and reporting platforms (Power BI, Tableau, etc.)
Ability to translate data and provide predictive analytics to improve operational excellence.

Education: Bachelor’s degree in Business, Healthcare Administration, Analytics, or a related field, or equivalent experience (Two years of relevant work experience is equivalent to one year of college.). Master’s degree preferred.

We’d also love it if you had:

Master's degree
Experience with CMS, Medicare Advantage Star Ratings, NCQA, state regulatory requirements, and healthcare operational compliance programs
Lean Six Sigma certification (Green Belt or Black Belt), PMP, or CPHQ

As of the date of this posting, a good faith estimate of the current pay range is: $134,960 - $202,440. The position is eligible for an annual incentive bonus (variable depending on company and employee performance). The pay range for this position takes into account a wide range of factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, travel requirements, internal equity, business or organizational needs, and alignment with market data.

At Blue Cross of Idaho, it is not typical for an individual to be hired at or near the top range for the position. Compensation decisions are dependent on factors and circumstances at the time of offer. We offer a robust package of benefits including paid time off, paid holidays, community service and self-care days, medical/dental/vision/pharmacy insurance, 401(k) matching and non-contributory plan, life insurance, short and long term disability, education reimbursement, employee assistance plan (EAP), adoption assistance program and paid family leave program. We will adhere to all relevant state and local laws concerning employee leave benefits, in line with our plans and policies.

Reasonable accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Apply Now

Refine Your Search

director of operations jobs in kuna, id

Director, Operations Performance Office

Director of Warehouse Operations & Logistics

Director, Provider Network Operations

Sr. Site Director

Deputy Director of Event Security Operations

Field Patient Access Director

Associate Director of Patient Care Services

Sales Director

High Ticket Sales Director

Clinic Director - RN

Hospital Director (Veterinary)

Director, MRO Sales & Marketing

Director of HV Operations (Remote)

Corrections Regional Behavioral Health Director North East

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