Top 19 Call center manager Jobs in Kyle, Tx

Customer Service Manager
Woods Comfort Systems —San Marcos, TX
- $80,000 - $85,000 a year
- Full-time
- Mid-level
- Leadership
- Paid holidays
- Health insurance
Quick Apply
Call Center Manager Off Brodie Lane-Sunset Valley
ELITE VISON GROUP LLC —Austin, TX
- $18 - $21 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Team management
- Paid time off
- Opportunities for advancement
Quick Apply
Vendor Performance Manager, Customer Support
GFiber —Austin, TX
- $136,000 - $198,000 a year
- Weekends as needed
- Remote
- 5 years
- System design
- SQL
Quick Apply
6d
Team Manager Practitioner - Austin Call Center (On-Site)
Purple Communications Inc —Austin, TX
- Full-time
- Word processing
- Basic math
- English
Quick Apply
Seasonal Licensed Healthcare Service Delivery Manager
TTEC —Austin, TX
- $22 - $25 an hour
- Seasonal
- Remote
- Mid-level
- Mentoring
- Time management
- Health insurance
- Tuition reimbursement
Customer Service Manager
Ingersoll Rand —Austin, TX
- Call employer
- Laboratory experience
- Office
- 3 years
- Health insurance
- Dental insurance
Program Manager- Call Center
TechOp Solutions International —Austin, TX
- Full-time
- Remote
- 3 years
- Bachelor's degree
- Organizational skills
Quick Apply
Contact Center Operations and Transformation Functional Manager
Deloitte —Austin, TX
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
IT Service Delivery & Support Manager
Health & Human Services Comm —Austin, TX
- $5,098.66 - $6,701.75 a month
- Online Application
- Computer Science
- Salesforce
- Office
- Health insurance
- Opportunities for advancement
Quick Apply
Senior Vice President, Product Management- Sprinklr Service
Sprinklr —Austin, TX
- $285,000 - $475,000 a year
- Full-time
- 11+ years
- Continuous improvement
- Product management
- Paid holidays
- Disability insurance
Customer Experience and Service Transformation Advisory Senior Manager (Products)
Accenture —Austin, TX
- $122,700 - $338,300 a year
- Full-time
- Computer Science
- 5 years
- Office
- Paid holidays
- Disability insurance
5d
Senior UX Design Manager, Amazon Customer Service
Amazon.com Services LLC —Austin, TX
- $180,300 - $244,000 a year
- Full-time
- 11+ years
- Office
- Presentation skills
- AD&D insurance
- Health insurance
Customer Experience & Service Transformation Advisory Manager
Accenture —Austin, TX
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Product Manager, Customer Support Shopping Applications, Apple Store Online
Apple —Austin, TX
- Computer Science
- Bachelor of Science
- Mid-level
3d
Customer Experience & Service Transformation Management Advisory Consultant
Accenture —Austin, TX
- $59,100 - $205,800 a year
- Full-time
- Office
- Analysis skills
- Travel
- Paid holidays
- Disability insurance
15h
Customer Service Supervisor (Medical Laboratory Scientist)
Clinical Pathology Laboratories, Inc. —Austin, TX
- Full-time
- Mid-level
- Bachelor's degree
- Organizational skills
- Paid holidays
- Health insurance
11d

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Customer Success Manager
Vironix AI —Austin, TX
Strong communicator who can flex between a clinical audience (physicians, care coordinators) and an internal technical one (product, engineering).
$100,000 - $140,000 a year
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Senior Customer Care Lead
Sharebite —Austin, TX
Support the scoping, implementation, and ongoing maintenance of third-party tools and systems used by the Care team, from launch through steady-state operations…
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Shared Services Manager
Equitas Health, Inc. —Columbus, OH
Must have reliable transportation and valid driver’s license. The manager leads call center agents, referral specialists, prior authorization specialists, pre-…
$74,500 - $89,400 a year
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Supervisor, IT Service Center
Cardinal Health —Dublin, OH
Monitor call queue statistics (calls-in-queue, speed-to-answer, talk time, etc.) and inform leadership of any issues. Medical, dental and vision coverage.
$67,500 - $111,710 a year

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call center manager jobs near kyle, tx

Customer Service Manager

Woods Comfort Systems -
San Marcos, TX

Quick Apply

Job Details

Full-time
$80,000 - $85,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount
Paid sick time

Qualifications

Performance improvement leadership
Promoting products
Managing teams in a customer support role
Customer satisfaction tracking
Mid-level
Dispatching
Quality performance measurement
Sales performance monitoring (sales process improvement strategies)
Call monitoring
Leading team collaboration initiatives
Operational excellence initiatives
Achieving sales targets
Implementation of strategic initiatives
Business operations
Customer satisfaction improvement
Suggestive selling
Leadership
Call center management
Team motivation (leadership skill)

Full Job Description

As our Customer Service Manager, you'll play a pivotal role in our team's success by leading and inspiring a team of customer service representatives to deliver outstanding performance. You'll develop and implement strategies to optimize call center operations, enhance efficiency, and improve customer satisfaction. Your leadership will drive continuous improvement, foster a culture of collaboration, and ensure we exceed service level expectations.

Duties/Responsibilities:

Ensuring efficient call handling to maximize productivity while maintaining service quality.
Minimizing the need for customers to call back by resolving their issues in the first interaction.
Measuring customer satisfaction to gauge the effectiveness of service delivery.
Tracking the percentage of calls that result in sales or desired outcomes.
Maximizing the value generated from each customer interaction.
Monitoring the percentage of callers who hang up before reaching an agent, aiming to reduce abandonment rates.
Identifying opportunities to increase sales by promoting additional products or services during calls.
Evaluating individual agent performance based on metrics such as call quality, adherence to scripts, and sales effectiveness.

Qualifications:

Seasoned leader with a proven track record of success in leading teams and driving operational excellence.
Prior experience in fast paced, high-volume Dispatching, Call Center and/or Customer Service environments
Home Services experience highly preferred
ServiceTitan Experience highly preferred
Passionate About People: Individuals who genuinely care about making a positive impact on the lives of others.
Hungry to WIN!: Ambitious individuals who are driven to achieve excellence and surpass.
Collaborative: We believe in teamwork and recognize that success is a collective effort.
Positive Team Player: Someone who brings positivity and enthusiasm to the workplace, uplifting those around them.
Takes Initiative: Proactive individuals who are not afraid to take charge and drive initiatives forward.
Process Oriented: Detail-oriented individuals who excel at creating and optimizing processes for maximum efficiency.
KPI/Metric Driven: Those who are results-focused and thrive in an environment driven by key performance indicators and metrics.

What We Offer!

Industry Leading Benefits Package
Medical, Dental, Vision
Employee Discounts
Career growth opportunity
Paid Holidays, PTO, Sick Pay available based on position and tenure
401(k)

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Refine Your Search

call center manager jobs in kyle, tx

Customer Service Manager

Call Center Manager Off Brodie Lane-Sunset Valley

Vendor Performance Manager, Customer Support

Team Manager Practitioner - Austin Call Center (On-Site)

Seasonal Licensed Healthcare Service Delivery Manager

Customer Service Manager

Program Manager- Call Center

Contact Center Operations and Transformation Functional Manager

IT Service Delivery & Support Manager

Senior Vice President, Product Management- Sprinklr Service

Customer Experience and Service Transformation Advisory Senior Manager (Products)

Senior UX Design Manager, Amazon Customer Service

Customer Experience & Service Transformation Advisory Manager

Product Manager, Customer Support Shopping Applications, Apple Store Online

Customer Experience & Service Transformation Management Advisory Consultant

Customer Service Supervisor (Medical Laboratory Scientist)

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