Top 2432 Customer service team lead Jobs in La Crescenta, Ca

Senior Customer Service Representative
Optum —Los Angeles, CA
- $18 - $32 an hour
- 8 hour shift
- Remote
- 18 years or older
- Computer literacy
- Medical office experience
- On-the-job training
2d
Lead, Product Support & Customer Experience
National Research Group —Culver City, CA
- $120,000 - $180,000 a year
- Full-time
- Remote
- 7 years
- SQL
- Continuous improvement
- Paid parental leave
- Dental insurance
Customer Care Lead
Madhappy —Los Angeles, CA
- Full-time
- Mid-level
- Office
- 3 years
Quick Apply
Customer Service Representative
DropStars Plumbing —Burbank, CA
- $24 - $28 an hour
- Full-time
- Mid-level
- Paid time off
Quick Apply
Team Lead, Ground Operations (3rd Shift)
Zoox —Los Angeles, CA
- $46 - $64 an hour
- Overnight shift
- Clean driving record
- Supervising experience
- Travel
- Health insurance
- Paid time off
Quick Apply
Lead Patient Service Rep - Congress (Pasadena)
Cedars-Sinai —Pasadena, CA
- $26.42 - $40.95 an hour
- 8 hour shift
- Outpatient experience
- High school diploma or GED
- Fair chance
Customer Service Representative 1230 Rev 08/28/25
City of Los Angeles, CA —Los Angeles, CA
- $66,669 - $105,736 a year
- Full-time
- Office
- Entry level
Customer Service Representative
lfournier —Los Angeles, CA
- $18 - $25 an hour
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- Computer skills
- Opportunities for advancement
Quick Apply
14d
Customer Service Associate I
Dollar Tree —Tujunga, CA
- $18.50 - $19.00 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Senior Import Logistics Operations /Customer Services
TOPASIA INTERNATIONAL LOGISTICS US. CO.,LTD —West Covina, CA
- From $60,000 a year
- Full-time
- Customer service
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Insurance Customer Service Representative - Mandarin Speaker Required
State Farm Agency —Hacienda Heights, CA
- $40,000 - $60,000 a year
- Part-time
- English
- Office
- Communication skills
- Paid time off
- Opportunities for advancement
Quick Apply
Mortgage Customer Service Specialist
Consolidated Analytics —Los Angeles, CA
- $40 - $60 an hour
- Temporary
- 5 years
- Office
- In-person
Quick Apply
3YRS EXP Customer Experience Specialist
JLorraine Designs —Los Angeles, CA
- $19 - $22 an hour
- Full-time
- Bilingual
- Mid-level
- Office
- Employee discount
Quick Apply
2d
Customer Support Associate
BPG Management —Reseda, CA
- $50,000 - $55,000 a year
- Full-time
- Background check
- In-person
- Communication skills
- Professional development assistance
Quick Apply
13h
Vietnamese-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $21.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Russian-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $21.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Customer Support & Sales Representative (AT&T)
Orbit Consulting Inc. —Reseda, CA
- $850 - $1,300 a week
- Full-time
- Residential
- High school diploma or GED
- In-person
- Paid training
Quick Apply
9d
Lead Residential HVAC Service Technician
Air Planet HVAC —Encino, CA
- $33 - $37 an hour
- Full-time
- Clean driving record
- 5 years
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Sales and Customer Service Representative
EP Perspectives —Covina, CA
- $950 - $1,300 a week
- Full-time
- Background check
- 18 years or older
- Office
- 401(k)
- Professional development assistance
Quick Apply
8d
Customer Service Representative
Stoneledge Furniture, LLC —Burbank, CA
- $18 - $22 an hour
- Weekends as needed
- 18 years or older
- Administrative experience
- High school diploma or GED
- Disability insurance
- Health insurance

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Senior Customer Service Representative

Optum -
Los Angeles, CA

Apply Now

Job Details

Full-time
$18 - $32 an hour
2 days ago

Benefits

On-the-job training

Qualifications

Computer operation
Medicare
HIPAA
Windows
Healthcare privacy protection
Desktop applications
Typing

Full Job Description

This position is Remote in California. You will have the flexibility to work remotely* as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Customer Service Representative is:

Responsible for representing the organization and functioning as a key communicator for the organizations providers.
Educates and informs customers of organizations programs and services.
Promotes company's commitment to superior customer service.
Proactively and reactively seeks appropriate solutions to potential and existing service issues.
Identifies root cause issues and works diligently and cooperatively to minimize or eliminate issues.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30 am - 4:00 pm PST. It may be necessary, given the business need, to work occasional overtime.

We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities:

Occasional shadowing/training of newly hired staff.
Receives and records customer concerns via phone. Acts to resolve concerns in accordance for corporate guidelines and standards for all areas of claims, authorizations and IPA functionality.
Functions as liaison between physician, health plan, and IPA staff.
Ability to interpret provider and health plan contracts to ensure accurate responses to calls.
Log issues into the Customer Service Tracking database that require resolution and/or follow-up.
Plan and organize workload to ensure efficient and timely resolution of issues.
Respond to callers with the resolution of issues in a timely manner in accordance with the guidelines set by the department.
Participates in telephonic surveys as required by management.
Follow and support the guidelines set by the department and organization to ensure overall goals are met.
Maintain minimum standards for the department for quality and quantity of calls received.
Foster interpersonal relationships, showing empathy and understanding towards staff, protecting individual self-esteem. Understand own impact on others; interact effectively with peers, subordinates, and supervisors.
Any other assigned duties as delegated by the Customer Service Supervisor.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
1+ years of experience in customer service role in a medical environment
1+ years of experience in Medicare and HMO environment
Ability to identify confidentiality and its requirements (HIPAA)
Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
Ability to type 40 - 50 words per minute
Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30 am - 4:00 pm PST. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

2+ years of office experience working within scheduling or training in the medical field setting
1+ years of claims processing or claims customer service experience
1+ years of authorization/referral processing experience
Knowledge of standard billing practices
Ability to interpret provider and health plan contracts

Telecommuting Requirements:

Reside within the state of California.
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

Strong organizational skills
Excellent communication and presentation skills
Good grammar, voice and diction
Ability to retain composure

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO

Apply Now

Refine Your Search

customer service team lead jobs in la crescenta, ca

Senior Customer Service Representative

Lead, Product Support & Customer Experience

Customer Care Lead

Customer Service Representative

Team Lead, Ground Operations (3rd Shift)

Lead Patient Service Rep - Congress (Pasadena)

Customer Service Representative 1230 Rev 08/28/25

Customer Service Representative

Customer Service Associate I

Senior Import Logistics Operations /Customer Services

Insurance Customer Service Representative - Mandarin Speaker Required

Mortgage Customer Service Specialist

3YRS EXP Customer Experience Specialist

Customer Support Associate

Vietnamese-English Bilingual Healthcare Customer Service Representative - Remote in California

Russian-English Bilingual Healthcare Customer Service Representative - Remote in California

Customer Support & Sales Representative (AT&T)

Lead Residential HVAC Service Technician

Sales and Customer Service Representative

Customer Service Representative

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