Top 2254 Guest experience manager Jobs in La Jolla, Ca

Guest Experience Manager
Moxy San Diego Downtown —San Diego, CA
- $73,840 - $74,500 a year
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Mid-level
- Wellness program
- Commuter assistance
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Front Office Manager
Sheraton San Diego Resort —San Diego, CA
- $75,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Quick Apply
3d
Front Desk Manager
Paradise Point Resort & Spa —San Diego, CA
- Up to $74,000 a year
- Full-time
- Background check
- Microsoft Excel
- Inventory management
- Health insurance
- Dental insurance
Director of Housekeeping
The Westin/Solea Carlsbad Resort & Spa —Carlsbad, CA
- $80,000 - $90,000 a year
- Full-time
- Background check
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
14d
Certified Dietary Manager
Ocean View Post Acute —Escondido, CA
- $40 - $43 an hour
- Full-time
- Skilled nursing facility
- ServSafe
- Basic math
- Health insurance
- Dental insurance
Quick Apply
1d
Senior Sales Manager - Audio Visual, Event Technology
Pinnacle Live —Carlsbad, CA
- $75,168 - $93,000 a year
- Writing skills
- Bachelor's degree
- Organizational skills
- Dental insurance
- Paid time off
Quick Apply
Kitchen Manager
OL Cali Uno Mgmt LLC —Chula Vista, CA
- Weekends as needed
- Spanish
- English
- Mid-level
Quick Apply
11d
Rentals Manager
Lawrence Family Jewish Community Center —La Jolla, CA
- From $72,000 a year
- Weekends as needed
- Background check
- Mid-level
- 3 years
- AD&D insurance
- Paid holidays
Quick Apply
General Manager
Wingstop - Sizzling Platter —Lemon Grove, CA
- $7.25 an hour
- Weekends as needed
- Ability to lift 50 pounds
- Recruiting
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
General Manager - Float
Wingstop - Sizzling Platter —San Diego, CA
- $7.25 an hour
- Weekends as needed
- Ability to lift 50 pounds
- Recruiting
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
Regional Director of Marina Operations
ExplorUS —California
- From $140,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Quick Apply
11d
Caseworker Coach II -Midday/Evening
Catholic Charities Diocese —San Diego, CA
- $24.00 - $25.30 an hour
- Weekends as needed
- Background check
- Clean driving record
- Mid-level
- Health insurance
- Dental insurance
11d
Massage Therapist
The Westin/Sheraton Carlsbad Resort & Spa —Carlsbad, CA
- $16.90 an hour
- Weekends as needed
- Microsoft Word
- School experience
- Customer service
- Paid time off
- Employee discount
Quick Apply
Assistant Chief Engineer: Full-Time
Rancho Valencia Resort & Spa —Rancho Santa Fe, CA
- $85,000 - $90,000 a year
- Weekends as needed
- Inventory management
- Mid-level
- 3 years
Quick Apply
Hotel Sales Manager
G4 Management —San Diego, CA
- $75,000 - $80,000 a year
- Full-time
- Marketing
- 3 years
- Hotel
Quick Apply
Housekeeping Room Attendant for Resort and Villas
Rancho Valencia Resort & Spa —San Diego, CA
- $20 an hour
- Weekends as needed
- English
- Ability to lift 50 pounds
- Entry level
Quick Apply
General Manager - Float
Wingstop - Sizzling Platter —San Diego, CA
- $7.25 an hour
- Weekends as needed
- Ability to lift 50 pounds
- Recruiting
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
Regional Vice President Sales, Northwest
Lakeshore Learning Materials, LLC —California
- $180,000 - $200,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Travel
- Paid parental leave
- Health savings account
Quick Apply
Memory Care Director
Oakmont Senior Living —Escondido, CA
- $74,000 - $83,000 a year
- Mid-level
- Residential
- Criminal background check
- Store discount
- COVID-19 protective measures
Quick Apply
Fine Dining AGM
Goodwin Recruiting —Del Mar, CA
- Full-time
- Sales
- Restaurant management
- Mid-level
Quick Apply
22h

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Guest Experience Manager

Moxy San Diego Downtown -
San Diego, CA

Quick Apply

Job Details

Full-time
$73,840 - $74,500 a year

Benefits

Wellness program
Commuter assistance
Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Family leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Referral program
Pet insurance

Qualifications

Optimizing workflow processes
Employee onboarding
Hotel policy compliance
Hospitality industry recruitment experience
Managing teams in a customer support role
Inventory management
Coaching
Staff scheduling
Greeting customers
Hotel quality control
Customer satisfaction tracking
Workplace dispute resolution
Answering guest questions
Team scheduling
Managing hospitality teams
Frontline customer support management
Hotel room assignment management
Team development
Key Performance Indicators
Customer service training (staff training program)
Professional development support
Team management
Task prioritization
Customer engagement
Mentoring
Property management systems (PMS)
Process improvement planning
Hotel and accommodations guest complaints handling
Business operations
Customer satisfaction improvement

Full Job Description

Description:

As our Guest Experience Manager, you will lead the front-of-house experience and champion a culture of hospitality that creates memorable stays for every guest. This is not a traditional Front Office Manager role. Your primary focus is elevating the guest experience, supporting the Front Desk team, driving Marriott Intent to Recommend (ITR) and GuestVoice scores, and ensuring every interaction reflects our commitment to exceptional service.

You'll spend the majority of your time on the floor coaching associates, engaging with guests, recognizing Marriott Bonvoy Elite members, resolving service opportunities in real time, and partnering with all departments to deliver a seamless guest experience from arrival through departure.

This position may require flexible scheduling availability, including evenings, weekends, and holidays.

Requirements:

Job Requirements

Champion a service-first culture that consistently meets or exceeds guest expectations while improving Marriott Intent to Recommend (ITR), GuestVoice, and overall guest satisfaction.
Serve as the primary coach and mentor for the Front Desk team by providing real-time feedback, recognition, and service recovery support.
Maintain a visible presence in the lobby during peak arrival and departure times to engage guests and ensure exceptional service delivery.
Personally welcome and recognize Marriott Bonvoy Elite members while ensuring all brand standards and Elite benefits are consistently delivered.
Monitor guest feedback, service recovery cases, and Marriott performance metrics daily, developing action plans to improve results.
Prepare team member schedules in accordance with business demands, labor budgets, and forecasted occupancy.
Ensure hotel staff is trained in financial control procedures for cash handling, vouchers, inventories, receivables, and operational compliance.
Recommend local attractions, restaurants, and experiences that enhance each guest's stay and reflect the local destination.
Inform guests of all hotel amenities, services, events, and promotions to maximize engagement throughout their stay.
Lead recruiting, hiring, onboarding, coaching, performance evaluations, training, recognition, and corrective action for the Guest Experience team.
Partner closely with Housekeeping, Engineering, Food & Beverage, and Sales to ensure guest requests are communicated promptly and resolved efficiently.
Ensure only clean, inspected, and fully functional guest rooms are assigned during check-in.
Monitor daily arrivals, departures, room inventory, and oversell situations while partnering with Revenue Management and Operations to deliver the best possible guest experience.
Identify opportunities to improve operational efficiency, service consistency, and guest loyalty through continuous coaching and process improvement.

Job Qualifications

Experience leading Front Office, Guest Services, or Hotel Operations in a hospitality environment.
Strong understanding of Marriott service culture, Marriott Bonvoy Elite recognition, GuestVoice, and Intent to Recommend (ITR) metrics is highly preferred.
Ability to operate hotel Property Management Systems (PMS).
Passion for delivering exceptional hospitality and creating memorable guest experiences.
Proven ability to coach, motivate, and develop service-focused teams.
Strong communication, interpersonal, and conflict-resolution skills.
Ability to multitask, prioritize, and remain calm in a fast-paced environment.
Highly motivated team player with strong initiative and a commitment to continuous improvement.
Effective at anticipating guest needs, resolving service challenges, and making sound operational decisions.
Readily available, approachable, and visible to both guests and team members throughout each shift.
Flexible schedule with availability to work evenings, weekends, and holidays.
Valid Driver's License preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Training:

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program: How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

Healthcare including Medical, Dental, and Vision Insurance
HSA & FSA plans available!
Dependent care FSA
Identity Theft Protection Insurance
Commuter benefits including transit & parking
Pet Insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee Assistance Program
Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
Paid Sick and Vacation Time
Family Leave
401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work:

Incentive based bonus program
Free room nights at our hotels and employee discounts within your hotel brand
Discounts for friends and family within your hotel brand
Team Member recognition and bonus
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
Career Growth through our in-house training program with a path personalized to your desired goals
Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Quick Apply

Refine Your Search

guest experience manager jobs in la jolla, ca

Guest Experience Manager

Front Office Manager

Front Desk Manager

Director of Housekeeping

Certified Dietary Manager

Senior Sales Manager - Audio Visual, Event Technology

Kitchen Manager

Rentals Manager

General Manager

General Manager - Float

Regional Director of Marina Operations

Caseworker Coach II -Midday/Evening

Massage Therapist

Assistant Chief Engineer: Full-Time

Hotel Sales Manager

Housekeeping Room Attendant for Resort and Villas

General Manager - Float

Regional Vice President Sales, Northwest

Memory Care Director

Fine Dining AGM

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