Top 157 Guest service agent Jobs in La Palma Ca

Guest Services Representative II
Living Spaces —La Mirada, CA
- $19.15 - $24.85 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Paid holidays
- Employee assistance program
Quick Apply
8d
Guest Service Agents at Anaheim Resort Suites
PROSPERA MANAGEMENT INC. —Anaheim, CA
- $21.36 - $22.00 an hour
- Weekends as needed
- 18 years or older
- Organizational skills
- 1 year
Quick Apply
Guest Service Agent at Homewood Suites
PROSPERA MANAGEMENT INC. —Anaheim, CA
- $19 - $21 an hour
- Weekends as needed
- 18 years or older
- Hotel
- Organizational skills
Quick Apply
Guest Service Agent
Sonesta —Anaheim, CA
- $24 - $25 an hour
- Weekends as needed
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
Guest Service Agent - OC
Sonesta —Anaheim, CA
- $24 - $25 an hour
- Part-time
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
12h
Front Office Agent
Marriott International, Inc —Costa Mesa, CA
- $29.65 an hour
- Weekends as needed
- Hotel
- Fair chance
- Entry level
Front Desk Agent
The Westin Anaheim Resort —Anaheim, CA
- $25.78 - $26.78 an hour
- Part-time
- Spanish
- Ability to walk for extended periods
- Word processing
Quick Apply
Guest Service Agent at Hyatt Place
PROSPERA MANAGEMENT INC. —Anaheim, CA
- $19 - $20 an hour
- Part-time
- 18 years or older
- Hotel
- Ability to lift 50 pounds
Quick Apply
10d
Front Desk Agent (Part-Time)
Good Nite Inn —Buena Park, CA
- From $17.50 an hour
- Part-time
- Bilingual
- Background check
- High school diploma or GED
- Employee discount
- Flexible schedule
Quick Apply
8d
Part-Time Front Desk Agent
Hilton Garden Inn Irvine —Irvine, CA
- $20 - $21 an hour
- Part-time
- Hotel
- Computer skills
- Communication skills
- Paid holidays
- Paid sick time
Quick Apply
Front Desk Agent
Lodging Dynamics —Anaheim, CA
- $18 - $19 an hour
- Part-time
- Hotel
- High school diploma or GED
- Communication skills
- Wellness program
- Health insurance
Quick Apply
Guest Service Agent
Hersha Hospitality Management, LP —Anaheim, CA
- $18.50 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
DoubleTree Norwalk - Front Desk Agent
Aimbridge Hospitality —Norwalk, CA
- $19.57 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Guest Service Agent- Full -Time
Desert Palms Hotel & Suites —Anaheim, CA
- $18 - $19 an hour
- Part-time
- High school diploma or GED
- US work authorization
- In-person
- Health insurance
- Dental insurance
Quick Apply
3d
Front Desk Agent
BALBOA BAY CLUB VENTURES LLC —Newport Beach, CA
- $23.20 an hour
- Weekends as needed
- Basic math
- Hotel
- Communication skills
Quick Apply
Hotel Front Desk Agent $23 Per Hour
Commerce Casino —Commerce, CA
- $23 an hour
- Full-time
- Writing skills
- No high school diploma
- English
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
USC —Los Angeles, CA
- $22.79 - $28.00 an hour
- Night shift
- Hotel
- High school diploma or GED
- Bachelor's degree
Overnight Guest Service Agent - Full Time
Kimpton Hotels & Restaurants —Huntington Beach, CA
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Guest Service Agent - Full Time
Kimpton Hotels & Restaurants —Los Angeles, CA
- $27.34 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Part-Time Call Center Agent
Gold Coast Dental —La Habra, CA
- $17 an hour
- Part-time
- Communication skills
- Entry level
Quick Apply

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Guest Services Representative II

Living Spaces -
La Mirada, CA

Quick Apply

Job Details

Full-time
$19.15 - $24.85 an hour
8 days ago

Benefits

Paid holidays
Employee assistance program
401(k) matching
Life insurance
Paid sick time

Qualifications

Computer operation
Microsoft Excel
Microsoft Outlook
Research

Full Job Description

Position Summary

The Guest Services Representative 2 provides advanced back-office case management support, serving as a subject matter expert and key problem solver for complex guest concerns. Will be responsible for researching and resolving issues, proactively communicating outcomes and next steps, and ensuring a seamless and positive guest experience.

Position Description

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Serve as a “Guest Advocate,” collaborating with internal and external partners to understand customer requests and swiftly resolve.
Take ownership of escalated guests and ensure any issues are fully resolved.
Research specific accounts and interactions to identify knowledge or process gaps.
Capture accurate notes to summarize interactions on guest accounts.
Address guests needs by using a combination of soft skills, discovery/needs identification, problem solving, available tools, and knowledge of company products and policies.
Coach and mentor agents in the moment on company processes and procedures.
Communicate work status and trends to leadership.
Model the Living Spaces Culture.
Consistently meet/exceed key metrics.
Participate in ongoing training. Limited travel may be involved.
Assist with inbound service questions directly from guests via phone, chat, email, or other written communications

LS1A

Qualifications

Education/Experience: High school diploma or general education degree (GED). 2-3 years of related experience in a call center or customer service. Work experience at Living Spaces is a plus. Equivalent combination of education and experience will be considered.

Computer Skills: To perform this job successfully, an individual must have experience in Microsoft Office programs including Word, Excel, PowerPoint, and Outlook. Experience with Intercom, AX, Genesys Cloud, & Pega CRM is a plus.

Position Hiring Range

The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time.

Compensation: $19.15 - $24.85

Overtime pay is available for eligible, non-exempt Team Members. Reimbursement for expenses as required by applicable law and Company policy. Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.

Additional available benefits upon meeting eligibility requirements include:

Medical (full-time only)
Dental (full-time only)
Vision (full-time only)
401(k) with Company match (full and part-time)
Vacation (full-time only or as otherwise required by applicable law)
Paid Sick Leave (full and part-time)
Flex or Health Spending Account (for eligible full-time only)
Employee Assistance Program (full and part-time)
Holiday pay (full-time only)
Life insurance (full-time only)

For more details, please visit our website at: Careers (livingspaces.com)

Equal Opportunity Employer

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify

Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.

Applicant Privacy

Quick Apply

Refine Your Search

guest service agent jobs in la palma ca

Guest Services Representative II

Guest Service Agents at Anaheim Resort Suites

Guest Service Agent at Homewood Suites

Guest Service Agent

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Front Office Agent

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Guest Service Agent at Hyatt Place

Front Desk Agent (Part-Time)

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Guest Service Agent

DoubleTree Norwalk - Front Desk Agent

Guest Service Agent- Full -Time

Front Desk Agent

Hotel Front Desk Agent $23 Per Hour

Front Desk Agent

Overnight Guest Service Agent - Full Time

Guest Service Agent - Full Time

Part-Time Call Center Agent

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