Top 169 Outreach specialist Jobs in La Plata Md

Access Specialist I
MedStar Health —White Plains, MD
- $18.70 - $32.72 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Typing
13d
Workforce Coordinator
LifeStyles of Maryland —La Plata, MD
- $45,000 - $55,000 a year
- Full-time
- Microsoft Word
- Customer service
- English
- 401(k)
- Paid time off
Quick Apply
Recovery Support Specialist (Outreach-SUD)
PRESTIGE HEALTHCARE RESOURCES INC —Washington, DC
- $30 - $40 an hour
- On call
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply
Veteran Outreach Specialist
THRIVE USA HOME CARE —Waldorf, MD
- $21 - $24 an hour
- Background check
- Military
- Mid-level
- Flexible schedule
- Referral program
Quick Apply
Political Campaign Podcast/Staff Officer - Volunteer
The New GOP —Woodbridge, VA
- $0.01 - $15.00 an hour
- Part-time
- Hybrid work
- Military
- Public speaking
- Research
- Paid training
Quick Apply
Senior Help Desk Specialist - Washington DC
ERP International, LLC —Washington, DC
- $50,000 - $65,000 a year
- Full-time
- Computer Science
- Windows
- Military encouraged
- Health savings account
- Health insurance
Quick Apply
13d
COMMUNITY PARTNER OUTREACH SPECIALIST
Whitman-Walker Health —Washington, DC
- $22.50 - $28.13 an hour
- Weekends as needed
- Mid-level
- Clinic
- Analysis skills
Quick Apply
Communications Specialist
CSSI, Inc. —Washington, DC
- Hybrid work
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
Communications Specialist-NASA HQ
Alexton Incorporated —Lorton, VA
- $85,000 a year
- Full-time
- Research
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
Communications Outreach Specialist
Artemis Arc —Camp Springs, MD
- Marketing
- Mid-level
- Analysis skills
Brand Ambassador
Ameritech Construction —Waldorf, MD
- $1,000 - $1,500 a week
- Urgently hiring
- No experience needed
- In-person
- Reliable transportation
- Paid training
- Health insurance
Quick Apply
Education Program Specialist (School and Teacher Programs), IS-1720-09
Hirshhorn Museum & Sculpture Garden —Washington, DC
- $70,623 - $77,687 a year
- Full-time
- Background check
- School experience
- Research
- Commuter assistance
- AD&D insurance
13d
Communications Specialist Mid
Tulk LLC —Springfield, VA
- $95,000 - $117,800 a year
- Full-time
- Senior level
- Disability insurance
- Health insurance
Quick Apply
Indian Head Elementary School.Family Case Manager.1060
CHARLES COUNTY PUBLIC SCHOOLS —Indian Head, MD
- Full-time
- Bilingual
- Customer service
- Research
11d
Communications Specialist-Senior Level
Alexton Incorporated —Lorton, VA
- Full-time
- Bachelor of Science
- Research
- 8 years
Quick Apply
Communications Specialist Senior
Tulk LLC —Springfield, VA
- $120,000 - $151,280 a year
- Full-time
- Data analysis skills
- Analysis skills
- Senior level
- Disability insurance
- Health insurance
Quick Apply
Vocational Rehab, Intake & Peer Support Specialist
Precision Wellness —Washington, DC
- $35 - $75 an hour
- Part-time
- Hybrid work
- Background check
- Experience working with individuals with disabilities
- HIPAA
- Continuing education credits
- Professional development assistance
Quick Apply
5d
Communication Specialist - Mid
Parsons —Springfield, VA
- $74,800 - $130,900 a year
- 5 years
- Mid-level
- Communication skills
- Wellness program
- Paid holidays
Kidney Care Specialist
Fresenius Medical Care —Clinton, MD
- $22 - $35 an hour
- Weekends as needed
- Remote
- Local
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
11d
Domestic Violence and Sexual Assault Advocate & Community Educator
Action in Community Through Service —Dumfries, VA
- $53,857.37 a year
- Full-time
- Spanish
- Clean driving record
- Hospital
- 403(b) matching
- Health insurance
Quick Apply
6d

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Access Specialist I

MedStar Health -
White Plains, MD

Apply Now

Job Details

Full-time
$18.70 - $32.72 an hour
13 days ago

Qualifications

Computer operation
Patient scheduling systems
Phone communication
Computer literacy
High school diploma or GED
Typing

Full Job Description

About this Job:

General Summary of Position
Under General Supervision acts as the first welcome at the MedStar Care Connection Contact Center for the caller on behalf of physician practices instilling loyalty and anticipating needs while providing efficient effective customer relationship management. Elicits and records patient information and inquiries by following established protocols to schedule patient appointments for specified practice groups and/or multiple locations. Facilitates communication between patients and practice staff. Advocates on the caller/customer behalf to ensure their needs are met and to promote the perfect patient experience. Demonstrates ability to establish and maintain effective relationships with patients and their families through active listening empathy courtesy and professionalism. Regular consistent attendance is an essential job function.

Primary Duties and Responsibilities

Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
Assists and troubleshoots during the process of scheduling appointments and selecting physicians by subspecialty or location.
Completes call processing in an efficient manner. Remains aware of call volumes and works to handle the peak call volumes.
Cross sells the multiple locations or physicians available with sub-specialty per protocol.
Demonstrates behavior consistent with MedStar Health mission vision goals objectives and patient care philosophy.
Demonstrates expert functional knowledge of resources such as Centricity Business MedConnect EMR and other applications as required to assist with the callers needs.
Develops and distributes weekly reports of activity to assigned parties.
Displays characteristics of inquiry empathy courtesy and respect during communication with customers. Ensures complete communication (closes the loop and follow up) between key customer groups including internal and external customers in an appropriate and timely manner.
Facilitates new patient registration and updates current registration.
Maintains protocol knowledge base and skill set for scheduling across multiple subspecialties or locations and meets established goals for scheduling accuracy.
Participates in meetings as required including training with physician secretaries regular staff meetings and/or other training classes as directed.
Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate.
Proactively reads emails daily and reviews other written sources to keep up to date on all communications changes within the protocols and the Contact Center. Responsible for keeping up to date on all communication/changes within the Center.
May follow up with callers to determine level of satisfaction with service provided.
Responds to telephone inquiries from patients physicians employees and other callers regarding appointments referrals provider messages and services within MedStar in accordance with established guidelines.
Utilizes physician protocols to schedule appointments for multiple subspecialties or locations and meets established performance goals.
Validates and verifies the insurance carriers to the MedStar Employed Physician Participation Listing.

Minimal Qualifications
Education

High School Diploma or GED required
Associate's degree preferred

Experience

2 years customer service experience preferably within a healthcare setting required and
Experience working in a hospital or medical office scheduling environment preferred

Licenses and Certifications

No special certification registration or licensure required

Knowledge Skills and Abilities

Able to work in a complex work environment with heavy call volume that involves coordination and support with various departments patients healthcare providers and system. Ability to type 40 WPM accurately Computer literate and able to navigate among varied systems and the Internet. Must show aptitude in learning and using scheduling and electronic health record software. Ability to operate standard office equipment. Excellent interpersonal skills and telephone/written communication skills. Committed to providing excellent service to MedStar customers and ability to display strong listening skills and empathy to MedStar patients and co-workers. Must be able to work in a fast-paced often high-pressure environment with proven ability to maintain composure in stressful situations and manage and diffuse angry or upset patients. Must be self-directed and able to multitask.

This position has a hiring range of : USD $18.70 - USD $32.72 /Hr.

Apply Now

Refine Your Search

outreach specialist jobs in la plata md

Access Specialist I

Workforce Coordinator

Recovery Support Specialist (Outreach-SUD)

Veteran Outreach Specialist

Political Campaign Podcast/Staff Officer - Volunteer

Senior Help Desk Specialist - Washington DC

COMMUNITY PARTNER OUTREACH SPECIALIST

Communications Specialist

Communications Specialist-NASA HQ

Communications Outreach Specialist

Brand Ambassador

Education Program Specialist (School and Teacher Programs), IS-1720-09

Communications Specialist Mid

Indian Head Elementary School.Family Case Manager.1060

Communications Specialist-Senior Level

Communications Specialist Senior

Vocational Rehab, Intake & Peer Support Specialist

Communication Specialist - Mid

Kidney Care Specialist

Domestic Violence and Sexual Assault Advocate & Community Educator

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