Top 86 It technician Jobs in La Vista, Ne

IT Service Desk Analyst
Y&L Consulting —Omaha, NE
- $25.65 - $30.00 an hour
- Overnight shift
- Mid-level
- Office
- Windows
Quick Apply
5d
Desktop Engineer I
Osaic —La Vista, NE
- $53,000 - $62,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Office
- 3 years
- Health insurance
- Dental insurance
10d
IT Support Technician
Ideal Technology, Inc. —Omaha, NE
- $20 - $25 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- 401(k)
Quick Apply
22h
IT Support Specialist
LBT, Inc. —Omaha, NE
- Mid-level
- Office
- Windows
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IT Support Specialist
TFL INC —Omaha, NE
- Google Workspace
- Ability to lift 50 pounds
- Organizational skills
- Health insurance
- Dental insurance
Desktop Support Technician
Miller Electric Company —Omaha, NE
- From $22 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
District Technology Support Specialist
Educational Service Unit 3 —La Vista, NE
- Full-time
- Mid-level
- Windows
- Ability to lift 50 pounds
Division IT Support-Omaha
D.R. Horton —Omaha, NE
- Overtime
- Mid-level
- Office
- Bachelor's degree
- Employee stock purchase plan
- Disability insurance
Help Desk Specialist
Alliant Insurance Services —Omaha, NE
- $25.50 - $29.50 an hour
- Email
- Mid-level
- 1 year
- Associate's degree
- Health insurance
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14d
Desktop Support Engineer
Physicians Mutual —Omaha, NE
- Full-time
- Computer science
- Computer Science
- Mid-level
- Dental insurance
- Life insurance
18h
Electronics Systems Support Technician
Radio Engineering Industries, Inc. —Omaha, NE
- Full-time
- Office
- High school diploma or GED
- Analysis skills
Quick Apply
Help Desk Operations Specialist
CACI —Omaha, NE
- $49,200 - $100,900 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
2d
Computer repair technician
Heartland Technology & Web Solutions —Council Bluffs, IA
- Part-time
- Driver's License
- Reliable transportation
- Communication skills
Desktop Support Engineer
Physicians Mutual Insurance Company, Inc. —Omaha, NE
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
23h
Deskside Services Technician
Allied Digital Services Ltd. —Omaha, NE
- $22 - $25 an hour
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
8d
DESKTOP SUP TECH I
Pinnacle Bank/Bank of Colorado —Gretna, NE
- Weekends as needed
- Microsoft Outlook
- Inventory management
- Office
- Paid holidays
- Paid time off
Quick Apply
5d
Corporate Technical Support Associate
AMCON Distributing Company —Omaha, NE
- $31 - $32 an hour
- Computer science
- Computer Science
- Computer literacy
Quick Apply
Service Delivery Technician - Kiewit Technology Group 1
Kiewit Corporation —Omaha, NE
- Overtime
- Office
- Microsoft Office
- High school diploma or GED
- Health insurance
- Dental insurance
12d
PC Support Specialist - Part Time Weekends
Children's Nebraska —Omaha, NE
- Part-time
- Mid-level
- Children
- Clean MVR report
2d
Support - Elementary IT - District Wide
Westside Community Schools —Omaha, NE
- $19.85 an hour
- Full-time
- Google Workspace
- Computer literacy
- Mid-level

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it technician jobs near la vista, ne

IT Service Desk Analyst

Y&L Consulting -
Omaha, NE

Quick Apply

Job Details

Contract
$25.65 - $30.00 an hour
5 days ago

Qualifications

Teamwork
Interpersonal skills
Windows
Attention to detail
Desktop (troubleshooting support)
Problem-solving
Organizational skills

Full Job Description

Shift will be Overnight - 12am - 8:30 am

Key Details:
- Location: Omaha, NE (Onsite)
- Interview Process: Onsite interviews

Experience Required:
- 2–3 years in Service Desk / IT support
- Strong troubleshooting across Windows, applications, and access issues
- Experience working in a corporate IT environment
- Strong communication and customer service skills

Core Responsibilities:
- Provide first point of contact support via phone, chat, and portal
- Diagnose and resolve technical issues and service requests
- Manage tickets accurately within the ticketing system
- Utilize knowledge base articles and follow defined processes
- Support user access management tasks (password resets, account unlocks, approvals)
- Escalate issues appropriately and collaborate with internal teams
- Maintain strong documentation and customer experience standards

Responsibilities
Serve as the first point of contact for end users by providing technical support via live chat, self-service portal, and phone
Diagnose, troubleshoot, and resolve hardware, software, and application-related incidents and service requests
Document, categorize, prioritize, and manage incidents and requests accurately within the ticketing system
Use published Knowledge Base (KB) articles to ensure consistent, compliant, and efficient issue resolution

Ask targeted questions to fully understand the user’s issue and determine the appropriate resolution path
Resolve issues at first contact when possible and escalate appropriately to higher-level support teams when outside scope
Adhere to defined SLAs, response times, and resolution targets
Participate in shift-left initiatives by resolving eligible requests and incidents at the Service Desk level to reduce dependency on higher-tier support groups
Utilize approved procedures, automation, and knowledge articles to enable first-contact resolution of common user issues

Provide baseline User Access Management (UAM) support, including:
Identity verification and user validation in accordance with company policy
Assisting with access requests using approved workflows and forms
Executing password resets, account unlocks, and basic access provisioning/deprovisioning activities where authorized
Ensure all access-related requests follow least privilege principles, documented approvals, and audit requirements
Escalate complex or exception-based access requests to appropriate IAM, security, or application owner teams
Support continuous improvement of shift-left and UAM processes by identifying recurring requests suitable for knowledge articles, automation, or self-service enablement
Maintain accurate documentation and ticket notes to support audit, compliance, and security reviews
Act as an initial trigger for critical/major incident management, engaging appropriate technical and incident management teams
Coordinate with technical teams and provide timely, clear updates to users and stakeholders until resolution
Maintain a strong customer service focus, ensuring a positive support experience

Contribute to continuous improvement initiatives, including:
Knowledge Base creation and updates
Process improvements
Self-development and skill enhancement
Participate in team meetings to identify operational challenges and collaborate with leadership on timely resolutions

Ideal Candidate Profile:
We are looking for candidates who:
- Demonstrate strong customer service and communication skills
- Are comfortable working in a fast-paced, high-volume support environment
- Have experience handling multi-channel support (phone, chat, tickets)
- Bring a strong problem solving mindset and attention to detail

Qualifications Required
2–3 years of relevant experience in IT support, service desk, or a related role (or equivalent combination of education and experience)
Working knowledge of ITIL concepts and service management best practices
Experience supporting users in a corporate environment (financial services experience is a plus)
Strong ability to troubleshoot and resolve technical issues with sound judgment
Excellent verbal and written communication skills
Ability to clearly explain technical concepts, procedures, and workarounds to non-technical users
Strong documentation and organizational skills Preferred / Nice to Have
Experience with ticketing systems (e.g., ServiceNow)
Familiarity with Knowledge-Centered Service (KCS)
Experience supporting identity, access, and collaboration tools (e.g., M365, VPN, MFA)
Customer service, call center, or high-volume support experience

Pay: $25.65 - $30.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

it technician jobs in la vista, ne

IT Service Desk Analyst

Desktop Engineer I

IT Support Technician

IT Support Specialist

IT Support Specialist

Desktop Support Technician

District Technology Support Specialist

Division IT Support-Omaha

Help Desk Specialist

Desktop Support Engineer

Electronics Systems Support Technician

Help Desk Operations Specialist

Computer repair technician

Desktop Support Engineer

Deskside Services Technician

DESKTOP SUP TECH I

Corporate Technical Support Associate

Service Delivery Technician - Kiewit Technology Group 1

PC Support Specialist - Part Time Weekends

Support - Elementary IT - District Wide

I want to receive the latest job alert for it technician in la vista, ne

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