Top 82 Service manager Jobs in Lacey, Wa

Customer Service Manager
State of Washington Dept. of Enterprise Services —Tumwater, WA
- $5,376 - $7,224 a month
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid training
- Wellness program
4d
Client Service Manager
BluePearl Vet, LLC —Olympia, WA
- $30 - $35 an hour
- Urgently hiring
- Mid-level
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
3d
Service Manager
Enviro-Clean Equipment, LLC —Tacoma, WA
- $80,000 - $100,000 a year
- Full-time
- CDL B
- ASE Certification
- Background check
- Paid training
- Health savings account
Quick Apply
Roofing Market Manager
Centex Construction and Roofing —Tacoma, WA
- $85,000 - $90,000 a year
- Full-time
- Construction site
- Customer service
- Bachelor of Science
Quick Apply
5d
Social Services Program Manager / Social Services Case Manager
Hope Human Services —Lakewood, WA
- $27 - $30 an hour
- 8 hour shift
- CPR Certification
- Word processing
- BLS Certification
- Paid training
- Disability insurance
Quick Apply
4d
Food Service Worker Lead - Peninsula School Dist. 401
Aramark —Gig Harbor, WA
- $20.50 an hour
- ServSafe
- Fair chance
- Leadership
- Disability insurance
- Health insurance
Productivity Services Manager
Washington Technology Solutions —Olympia, WA
- $99,300 - $133,608 a year
- Online Application
- Hybrid work
- Background check
- Office
- Supervising experience
- Paid training
- Wellness program
10d
Field Service Specialist
CommonSpirit Health —Tacoma, WA
- $44.18 - $72.89 an hour
- Weekends as needed
- Mid-level
- Driver's License
- Trade school
District Service Manager
Yamaha Motor US —Tacoma, WA
- Microsoft Outlook
- Dealership
- Mid-level
- Profit sharing
- Wellness program
Administrative Services Program Manager
VMFH Division Support Services —Tacoma, WA
- $41.14 - $67.88 an hour
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
1d
Regional Manager - Medical Staff Services
MultiCare Health System —Tacoma, WA
- $101,545.60 - $146,140.80 a year
- Full-time
- Surgery
- 3 years
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Manager Nursing - Emergency Services
Providence —Olympia, WA
- $65.24 - $102.99 an hour
- Full-time
- Acute care
- Nursing
- RN License
- Paid parental leave
- Paid holidays
5d
Customer Service Specialist Lead (CSS3)
State of Washington Dept. of Licensing —Olympia, WA
- $47,004 - $61,332 a year
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Paid training
- Wellness program
11d
Manager Perioperative Services
St Joseph Medical Center —Tacoma, WA
- $66.26 - $109.33 an hour
- Full-time
- Nursing
- 6 years
- Surgery
Sales and Service Leader - Full Time
Sephora —Olympia, WA
- $26 - $30 an hour
- Weekends as needed
- Hospitality
- Merchandising
- Mid-level
- Health insurance
6d
Automotive Service Manager
Midas Tacoma 1809 —Tacoma, WA
- Weekends as needed
- Mid-level
- Driver's License
- Retail management
Quick Apply
Supportive Services Case Manager
Low Income Housing Institute —Olympia, WA
- $29.20 - $34.61 an hour
- Full-time
- CPR Certification
- Writing skills
- Pass drug screening
Quick Apply
DSHS HCLA Adult Protective Services Lead - Social Service Specialist 4
State of Washington Dept. of Social and Health Services —Tacoma, WA
- $74,748 - $100,488 a year
- Full-time
- Background check
- Hospital
- Writing skills
- Paid training
- Wellness program
2d
Team Lead, Service Center Terminals
Echo Global Logistics —Tacoma, WA
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
Senior Business Development Manager Ericsson Mobile Financial Services
Ericsson —Olympia, WA
- $149,600 - $202,650 a year
- 8 hour shift
- Hybrid work
- Up to 50% travel
- Office
- 8 years
- Paid parental leave
- AD&D insurance

I want to receive the latest job alert for service manager in lacey, wa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service manager jobs near lacey, wa

District Manager jobs in Tacoma, WA

Field Service Technician jobs in Tacoma, WA

Customer Service Manager jobs in Tumwater, WA

Regional Manager jobs in Tacoma, WA

Customer Service Representative jobs in Olympia, WA

Market Manager jobs in Tacoma, WA

Nurse Manager jobs in Tacoma, WA

Service Manager jobs in Tacoma, WA

Case Manager jobs in Olympia, WA

Hotel General Manager jobs in Sacramento, CA

Client Services Manager jobs in Seattle, WA

Financial Services jobs in Remote

Client Services Manager jobs in Beaverton, OR

Client Services Manager jobs in Orange County, CA

Client Services Manager jobs in Tucson, AZ

Veterans Services jobs in Massachusetts

Senior Business Development Manager jobs in Somerville, NJ

Bachelors Business Degree jobs in North Carolina

Case Manager Rn Insurance Company jobs in Florida

Part Time Case Manager jobs in Los Angeles, CA

Customer Service Manager

State of Washington Dept. of Enterprise Services -
Tumwater, WA

Apply Now

Job Details

Full-time
$5,376 - $7,224 a month
4 days ago

Benefits

Paid training
Wellness program
Paid holidays
Disability insurance
Dependent care reimbursement
Health insurance
Dental insurance
Flexible spending account
Military leave
Paid military leave
Parental leave
Employee assistance program
Vision insurance
Loan forgiveness
Bereavement leave
Life insurance
Retirement plan

Qualifications

Customer communication
Staff supervision
Microsoft Excel
Microsoft Outlook
Team leadership
Moving
Forklift
Driver's License
Task prioritization
Certified Notary Public
POS systems
Material handling equipment operation

Full Job Description

Description

Schedule: Monday-Friday 8am-5pm.

Who we are:

The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES.

What you will be doing:

You will manage and support the customer service team in all financial transactions for all online sales, public store sales, and priority sales to include: cashiering, billing, banking transactions, etc. You will develop and implement training for the customer service and loadout team, by developing and modeling best practices while ensuring our customers receive excellent customer service. You will understand and support the online auction and public store sales, which directly promotes the program’s goal of sustainability and savings while maximizing the useful life of state assets and dollars returned to agencies. You set the overall objectives and resources available for the customer service and load-out teams and develop deadlines, projects, and ensure priorities and assignments are carried out.

Specific responsibilities include:

Providing coverage for other supervisors as needed in the operation of warehouse work
Assisting in development of departmental budget
Selecting, training, and evaluating employees
Enforcing safety rules and regulations
Planning work, assigning tasks, maintaining efficiency of staff
Overseeing team members that operate heavy equipment, sit down and stand up forklifts and has a general understanding of the functionalities, safety and operating procedures
Representing the program with dignity, integrity, and a sprit of cooperation in all relationships with staff, customers, and the public

Duties

Some of what you’ll enjoy doing includes:

Directs, trains, mentors, and evaluates staff, providing guidance and expertise to resolve complex customer service issues
Supervises customer service staff, ensuring the effective performance of daily operations within the Surplus Operations Business Office
Supervises loadout specialist responsible for daily load-out activities and shipping preparation
Plans, prioritizes, and assigns work to meet operational demands, ensuring workload is balanced and business needs are met
Monitors performance, reviews work activities and provides coaching and corrective action as needed to ensure quality and efficiency
Counsels, mentors, and develops employees by supporting performance management, career development, and professional growth
Develops, implements, and delivers training for other Customer Service Specialists
Review and authorize daily financial transmittals using the Surplus Request Management System
Oversees all payment processing for public, online, and sales agency customers, including credit and debit card transactions
Reviews the balance of daily receipts at scheduled intervals or on an as-needed basis
Reviews and verifies fiscal reports for accuracy and completeness while investigating and correcting errors to ensure compliance with established procedures and policies
Oversees the daily closing of online sales invoices and bills of sale
Maintains quality control and back-end tracking of priority sales across multiple systems
Ensures compliance with all guidelines and policies for sold or unsold products to uphold the 60-day commitment to our agency customers
Tracks process efficiencies regarding asset removal to maintain database quality standards within the customer service department
Provides public notary services as needed
Serves as a point of contact for state government entities and outward-facing private sector businesses
Receives, documents, and verifies all incoming titles into the vehicle office
Collaborates with owning agencies and customer store to solve title issues in accordance with DOL rules, standards, and SOPs
Conveys DES and DOL standards accurately to all partner agencies
Oversees and ensures the “Report of Sale” notification is sent to DOL daily for all titled vehicle and equipment sales
Addresses inquiries regarding surplus policies and regulatory requirements
Serves as the primary contact between the Agency Records Officer (ARO) and DES Records Manager to execute records management activities
Maintains an up-to-date records inventory in alignment with DES Records Management Policy
Submits an annual records inventory to the ARO to support the Continuity of Operations Plan per DES Records Management Policy
Identifies records requiring retention for programmatic or legal purposes, and notifies the ARO prior to the scheduled disposition date
Audits locally kept files for accuracy and ensures adherence to state law and DES Policy
Collaborates with Surplus leadership to track and locate files to resolve complex issues
Prepares and facilitates the transfer of records as needed

Qualifications

REQUIRED:

[OPTION 1]

Five years of experience providing assistance to customers regarding inquiries, complaints or problems.

[OPTION 2]

Or a combination of education and relevant experience totaling five years.

AND

Must possess a valid driver’s license and maintain a driving record that is free of any serious traffic violations
Ability to lift/move transfer 40lbs or more on a regular basis and 75lbs or more on occasion
One year of supervisory experience
One year of experience using a Point-of-Sale System (experience may be gained concurrently)
Ability to obtain and maintain Notary Public license within 6 months of hire
Proficient in Microsoft Office (Excel, Word and Outlook)
Familiar with vehicles and heavy equipment

**Note: Forklift certification must be attained within the first 30 days (training and certification is available on-site)

Equity Competencies:

State of Washington Employees contribute to ensuring services, programs, workplaces, and interactions are responsive, respectful, accessible, and effective to the people and communities we serve. Employees are expected to:

Take action to learn and Grow: Demonstrate a willingness to learn from new experiences, seek feedback, consider different perspectives, and continuously improve knowledge, skills, communication, and approaches to work.
Take action to meet the needs of others: Seek to understand the needs and experiences of customers, coworkers, and communities. Identify barriers to access and participation and address them before they become obstacles for the people we serve, providing support that is respectful, timely, and effective.

Learn more about the two required statewide equity competencies on the Executive Order 24-04 Toolkit- Equity Competency Implementation FAQ.

PREFERRED:

Experience in the retail sales market
Excellent customer service skills and experience working and experience with people from various social and economic backgrounds
Cashiering and balancing experience
Experience operating a multi-line telephone
Positive attitude and willingness to learn
Able to work well with co-workers
Aware of surroundings and contributes to a safe working environment

Supplemental Information

How to apply:

We would love to hear from you! Click “Apply” at the top of this page to start your application. You can save the application and come back to it, if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.

Please attach the following documents to be considered for the position. Failure to do so may result in you not being considered for the position:

A letter of interest that shows your personality and voice to describe why you are the successful candidate and how you meet the specific qualifications for this position.
A current resume detailing your experience and education.
A list of at least three (3) professional references with current contact information (attached or available to provide at the time of interview)

**Do not attach any documents that include photos or private information (social security number, year of birth, etc.)

NOTE: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not substitute for completing the “duties summary” section or supplemental questions of the application. Please do not “refer to resume” for detail, or your application may be disqualified.

Washington Fair Chance Act

We are committed to providing equitable access to employment opportunities. If a criminal background check is required for employment at an agency, it will occur only after a conditional offer of employment has been made and accepted.

Applicants are not required to disclose criminal history during the hiring process prior to a conditional offer. Criminal history will not automatically exclude an applicant from consideration and will be reviewed on an individual basis consistent with applicable law and the requirements of the position.

Learn more about the Washington Fair Chance Act: Washington Fair Chance act guide

Opportunity for All:
Washington state celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.

Contact us:

For questions about this recruitment or to request a reasonable accommodation in the application process, contact Angie Anderson at [email protected].

Applicants who are deaf or hard of hearing may call 7-1-1 or 1-800-833-6388 or access the Washington Relay Service.

Apply Now

Refine Your Search

service manager jobs in lacey, wa

Customer Service Manager

Client Service Manager

Service Manager

Roofing Market Manager

Social Services Program Manager / Social Services Case Manager

Food Service Worker Lead - Peninsula School Dist. 401

Productivity Services Manager

Field Service Specialist

District Service Manager

Administrative Services Program Manager

Regional Manager - Medical Staff Services

Manager Nursing - Emergency Services

Customer Service Specialist Lead (CSS3)

Manager Perioperative Services

Sales and Service Leader - Full Time

Automotive Service Manager

Supportive Services Case Manager

DSHS HCLA Adult Protective Services Lead - Social Service Specialist 4

Team Lead, Service Center Terminals

Senior Business Development Manager Ericsson Mobile Financial Services

I want to receive the latest job alert for service manager in lacey, wa

Related Searches

Explore jobs in more locations

Description

Duties

Qualifications

Supplemental Information

Job Seeker Tools

Employer Tools

Browse

Stay Connected