Top 3 Audio visual engineer Jobs in Laconia, Nh

IT Support Engineer
Epropelled Inc —Laconia, NH
- $52,000 - $72,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
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IT Support Engineer

Epropelled Inc
Laconia, NH

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Job Details

Full-time
$52,000 - $72,000 a year

Qualifications

Authentication
Data encryption
Customer communication
Mobile device support
Microsoft Excel
Microsoft Outlook
IT user and group management
Wireless networking
Technical documentation
Laptop (troubleshooting support)
iOS
In-person customer service
Windows
Incident Escalation
Printer (troubleshooting support)
Network infrastructure
Endpoint Detection and Response (EDR)
High school diploma or GED
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Remote access management
Computer management
Remote access software
Azure AD
Customer support ticket management
Networking equipment (troubleshooting support)
Mobile device management
Microsoft Teams
SharePoint

Full Job Description

Job Summary

We are seeking a practical, customer-focused IT Support Engineer to provide on-site hands-and-feet support and day-to-day technical assistance for end users. The role supports desktops, laptops, mobile devices, meeting rooms, printers, network-connected equipment, and Microsoft 365 applications. The successful candidate will work closely with remote and senior IT teams, take ownership of incidents and service requests, follow security and change-control procedures, and maintain accurate technical and asset documentation.

Key Responsibilities

1. On-Site Hands-and-Feet Support

Provide on-site assistance for tasks directed by remote infrastructure, network, security, and application support teams.
Install, configure, relocate, replace, and decommission desktops, laptops, monitors, docks, printers, servers, network devices, cabling, and peripherals.
Perform visual checks, cable tracing, power cycling, port checks, device reseating, console access, and other approved physical interventions in offices, server rooms, and communications areas.
Support office moves, new-starter setups, leaver equipment collection, meeting-room readiness, and planned IT change activities.

2. End-User computing Support

Provide first- and second-line support for Windows and macOS devices, mobile devices, peripherals, printing, audio/video equipment, and common business applications.
Use remote-support tools where appropriate and maintain clear communication with users throughout the ticket lifecycle.
Escalate unresolved, high-impact, or security-related issues with complete diagnostic information and follow through to closure.
Support Microsoft 365 applications and services, including Outlook, Teams, Intune, OneDrive, SharePoint, Word, Excel, PowerPoint, and Microsoft features.
Assist with user onboarding and offboarding tasks such as account setup, license assignment, group membership, shared mailbox access, distribution lists, and permissions, subject to approved procedures.
Prepare and deploy endpoints using approved build, enrolment, patching, encryption, antivirus/EDR,
Assist with Microsoft Entra ID and endpoint-management activities such as device registration, group-based access, password resets, multi-factor authentication enrolment, and basic Intune troubleshooting, within delegated permissions.

5. Security Responsibilities

Follow company security policies for identity verification, acceptable use, privileged access, removable media, data handling, and clean-desk practices.
Assist with basic security remediation, evidence collection, device isolation, and user communication under the direction of the security or senior IT team.
Recognize and promptly report suspected phishing, malware, account compromise, data loss, unauthorized access, or unusual device behavior.
Troubleshoot basic wired, wireless, VPN, DNS, DHCP, and network-connectivity issues using approved diagnostic methods.
Coordinate with vendors and service providers for site visits, warranty repairs, circuit issues, and equipment replacement.
Maintain accurate hardware, software, warranty, stock, assignment, and disposal records throughout the asset lifecycle.
Complete routine health checks, inventory audits, patching follow-up, equipment testing, and preventative maintenance.
Support change activities, projects, audits, business-continuity tests, and emergency response tasks as assigned.
Identify opportunities to improve support quality, standardization, automation, user experience, and security posture.

Required Skills and Knowledge

Working knowledge of Windows 10/11 and basic familiarity with Microsoft Server OS, macOS, iOS, and Android.
Practical understanding of Microsoft 365 apps and web applications, Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
Basic knowledge of Microsoft Entra ID, multi-factor authentication, user/group administration, and endpoint management concepts such as Microsoft Intune.
Ability to diagnose common hardware, software, printer, peripheral, meeting-room, and network-connectivity issues.
Foundational networking knowledge, including TCP/IP, Wi-Fi, VPN, DNS, DHCP, switches, patching, and structured cabling.
Awareness of cybersecurity practices, including phishing prevention, and MFA hygiene, least privilege, patching, encryption, antivirus/EDR, data protection, and incident escalation.
Experience using a ticketing or IT service management system and documentation
Clear written and verbal communication, professional customer service, and the ability to explain technical issues to non-technical users.
Strong attention to detail, time management, prioritization, ownership, and willingness to learn.

Qualifications and Experience

High school diploma or equivalent required; an associate degree, diploma, apprenticeship, or other technical qualification in IT is preferred.
Approximately 2-4 years of hands-on IT support experience is preferred;
Relevant certifications such as Network+, Security+, Microsoft 365 Fundamentals, Azure Fundamentals, or ITIL Foundation are advantageous but not mandatory.
Experience supporting Microsoft 365, Windows endpoints, user accounts, printers, meeting rooms, and basic network connectivity is desirable.

Work Environment and Physical Requirements

Role requires regular on-site presence and may involve walking between work areas, working in server or communications rooms, and using ladders or basic hand tools where permitted.
Ability to safely lift and move typical IT equipment, subject to company health-and-safety requirements and use of appropriate assistance or lifting equipment.
Occasional work outside normal business hours may be required for planned changes, office moves, urgent incidents, or project activities.
Local travel between company sites or vendor locations may be required, where applicable.

Pay: $52,000.00 - $72,000.00 per year

Work Location: In person

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