Top 6 Remote help desk Jobs in Lafayette, La

IT Technician (Full Time)
Acadiana Technical Services —Breaux Bridge, LA
- From $18 an hour
- Full-time
- Hybrid work
- Mid-level
- Windows
- Travel
- Paid time off
- Flexible schedule
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Software Technician
E-Z BIS Inc. —Lafayette, LA
- $18 - $22 an hour
- Full-time
- HIPAA
- Mid-level
- Windows
- Paid holidays
- Health insurance
Quick Apply
IT Support Specialist
RLC, LLC —Broussard, LA
- Full-time
- Microsoft Word
- Microsoft Excel
- Mid-level
Quick Apply
2d
Technical Support Specialist – Memphis
iConvergence —Lafayette, LA
- Full-time
- Mid-level
- Windows
- Driver's License
- Paid holidays
- Health insurance
4d
PC Systems Administrator
Louisiana Western Probation and Pretrial Services —Lafayette, LA
- $54,372 - $88,366 a year
- Email
- Computer science
- Computer Science
- Research
- Travel reimbursement

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remote help desk jobs near lafayette, la

IT Technician (Full Time)

Acadiana Technical Services
Breaux Bridge, LA

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Job Details

Permanent | Full-time
From $18 an hour

Benefits

Paid time off
Flexible schedule
Tools provided

Qualifications

Telecommunications network device configuration
Customer communication
Windows
Network infrastructure
Productivity software support
Computer hardware
Desktop (troubleshooting support)
macOS administration
Mobile device management
macOS
IT
Intune

Full Job Description

Company: Acadiana Technical Services
Job Type: Full Time - W2 position
Pay: $18.00 per hour
Expected Hours: Minimum 30-40 hours per week
Location: Remote + On-site throughout Acadiana, LA

About the Role

Acadiana Technical Services is a growing MSP serving small and mid-sized businesses across the Acadiana region. We are seeking a dependable and self-managed IT technician who can confidently support client environments both remotely and on-site.

This is not a traditional help desk role. The ideal candidate is comfortable working independently, communicating directly with clients, documenting work thoroughly, and troubleshooting across Microsoft 365, Apple, Windows, and managed network environments.

Responsibilities

Provide remote and on-site support for Microsoft 365, Windows, macOS, iOS, and iPadOS environments
Troubleshoot hardware, software, connectivity, and account access issues with minimal escalation
Configure and support managed networking equipment such as UniFi access points, switches, and gateways
Manage Microsoft 365 tenant administration, including:
User provisioning
Mailbox setup
License assignment
Basic Exchange and Teams troubleshooting
Enroll and manage devices through MDM platforms such as Intune, Jamf, or similar solutions
Configure Apple workstations, iPads, and iPhones for business deployment
Maintain accurate service documentation, ticket notes, and client-facing summaries
Communicate directly with clients in a professional and approachable manner

Requirements

Professional experience supporting both Apple and Windows environments
Working knowledge of Microsoft 365 administration and troubleshooting
Understanding of networking fundamentals including DHCP, DNS, VLANs, Wi-Fi troubleshooting, and basic firewall/router configuration
Strong written and verbal communication skills
Ability to work independently and manage time effectively
Reliable transportation for client visits throughout the Acadiana area
Tools/equipment provided by ATS (laptop, diagnostic tools, etc.)

Preferred Qualifications

Experience with UniFi networking environments (UNOS / UniFi Network Application)
Hands-on experience with MDM platforms such as Intune, Jamf, or Apple Business Manager
Previous MSP or multi-client IT support experience
Familiarity with RMM and ticketing platforms
Apple or Microsoft certifications (ACSP, MD-102, MS-900, etc.)
Understanding of cybersecurity best practices including MFA, endpoint protection, and user awareness

Why Join ATS?

Exposure to a wide variety of clients, industries, and technologies
Flexible and consistent full-time schedule
High level of autonomy and trust
Opportunity for long-term growth within our company

Pay: From $18.00 per hour

Benefits:

Flexible schedule
Paid time off

Experience:

IT: 1 year (Required)

Willingness to travel:

25% (Required)

Work Location: Hybrid remote in Breaux Bridge, LA 70517

Quick Apply

Refine Your Search

remote help desk jobs in lafayette, la

IT Technician (Full Time)

Software Technician

IT Support Specialist

Technical Support Specialist – Memphis

PC Systems Administrator

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