Patient Care Coordinator
WESTERN GROWERS GROUP —Irvine, CA
- $40,580.28 - $52,756.02 a year
- Full-time
- Remote
- Spanish
- HIPAA
- English
Quick Apply
4d
Receptionist / Scheduling Coordinator
Niguel Family Dentistry —Laguna Niguel, CA
- $21 - $32 an hour
- Full-time
- Background check
- Dental office
- Sales
- Paid training
- Dental insurance
Quick Apply
Patient Care Coordinator
OC MedDerm —Irvine, CA
- $20 - $25 an hour
- Part-time
- Private practice
- Medical office experience
- In-person
- Profit sharing
Quick Apply
Customer Care Coordinator
Quest International —Irvine, CA
- $21 - $24 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
Quick Apply
4d
Front Desk Receptionist and Office Coordinator
Chroma Dentistry —Rancho Santa Margarita, CA
- $26 - $32 an hour
- Email
- Microsoft Word
- Dental office
- Customer service
- Health insurance
- Paid time off
Quick Apply
Part-Time Front Office Coordinator – Ophthalmology Practice (2 Days/Week)
Advanced Eye Care —Irvine, CA
- $22 - $25 an hour
- Part-time
- Hybrid work
- Communication skills
- Entry level
- Flexible schedule
Quick Apply
Intake Coordinator - Full-Time
Oso Home Care —Irvine, CA
- $26 - $33 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Medical office experience
Quick Apply
Patient Care Coordinator I (Infusion/TPN Experience)
AmeriPharma —Laguna Hills, CA
- $24 - $27 an hour
- Full-time
- Medical office experience
- Administrative experience
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Administrative Coordinator - Family Resource
Providence —Mission Viejo, CA
- $25.00 - $37.98 an hour
- Full-time
- Bilingual
- Hospital
- Mid-level
- Paid parental leave
- Paid holidays
12h
Sales Coordinator
TaxRise —Irvine, CA
- $20 an hour
- Full-time
- Background check
- Office
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
Dental Front Desk/Treatment Coordinator
Zenith Smiles —Tustin, CA
- $20 - $24 an hour
- Part-time
- Spanish
- Dental office
- Microsoft Excel
Quick Apply
9d
Intake Coordinator
CareConnect Health Services Inc —Costa Mesa, CA
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- COVID-19 protective measures
Quick Apply
Transfer Center Representative : Transfer Center
Hoag Health System —Newport Beach, CA
- Full-time
- Surgery
- Computer literacy
- HIPAA
3d
Patient Care Coordinator
BMR Partners —Orange, CA
- $23 - $28 an hour
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Front Desk Coordinator
Platinum Dermatology Partners LLC —Santa Ana, CA
- $23 - $24 an hour
- Full-time
- Basic math
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Dental Front Desk Receptionist
Beverly Hills Dental Health And Wellness —Newport Beach, CA
- $27 - $30 an hour
- Part-time
- Dental office
- Mid-level
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
Client Services Coordinator
Prismatik —Irvine, CA
- $18 - $23 an hour
- Full-time
- Research
- Office
- Databases
8d
Patient Care Coordinator
Southland Physical Therapy —Santa Ana, CA
- $20 - $22 an hour
- Part-time
- Spanish
- Medical office experience
- HIPAA
- On-the-job training
- Employee assistance program
Quick Apply
7d
Registration Coordinator 1
Rancho Health MSO, Inc —Corona, CA
- $23 - $25 an hour
- Full-time
- Spanish
- High school diploma or GED
- US work authorization
- AD&D insurance
- Paid holidays
Quick Apply
Front Office Coordinator
SCARS Management Services —Newport Beach, CA
- Full-time
- Spanish
- Google Workspace
- Surgery
- Paid holidays
- Health insurance
Quick Apply
19h

I want to receive the latest job alert for customer care coordinator in lake forest, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer care coordinator jobs near lake forest, ca

Patient Care Coordinator jobs in Santa Ana, CA

Customer Care Coordinator jobs in Irvine, CA

Front Desk Coordinator jobs in Santa Ana, CA

Call Center Representative jobs in Newport Beach, CA

Intake Coordinator jobs in Irvine, CA

Patient Care Coordinator jobs in Orange, CA

Front Desk Coordinator jobs in Tustin, CA

Patient Care Coordinator jobs in Irvine, CA

Front Desk Receptionist jobs in Rancho Santa Margarita, CA

Front Desk Receptionist jobs in Newport Beach, CA

Sales Coordinator jobs in Irvine, CA

Front Office Coordinator jobs in Irvine, CA

Patient Care Coordinator jobs in Laguna Hills, CA

Patient Care Coordinator jobs in Fort Myers, FL

Patient Care Coordinator jobs in Southaven, MS

Patient Care Coordinator jobs in Massachusetts

Prima Care jobs in Fall River, MA

Lvn Urgent Care jobs in Los Angeles, CA

Patient Transporter jobs in Athens, GA

Patient Care Coordinator jobs in Grand Rapids, MI

Patient Care Coordinator

WESTERN GROWERS GROUP
Irvine, CA

Quick Apply

Job Details

Full-time
$40,580.28 - $52,756.02 a year
4 days ago

Qualifications

English
Research

Full Job Description

Job Description Summary

The Patient Care Coordinator reports to the Supervisor, Pharmacy Benefits Management (PBM). The Patient Care Coordinator role is an important contributor in the internal and external services our Pharmacy Benefit Manager (PBM) provides to customers. In this role, the incumbent will function as a subject matter expert in our PBM customer service. This role works directly with members and vendors, and indirectly with clients to achieve our goal of an elevated PBM experience. The incumbent will also be responsible for researching and analyzing data to address operational challenges and Customer Service department issues

Duties And Responsibilities

Customer Service

Ability to respond to a wide variety of member questions via telephone, e-mail and written correspondence regarding prescription drug benefits in a confidential, professional and ethical manner such as confirming Prior authorization status, verifying patient eligibility & pharmacy benefits, and placing overrides for rejected pharmacy prescription claims.
Assist Benefits Coordinator I & II with coordinating intake and processing Prior Authorization Requests between doctors, patients, and pharmacy.
Provide support to Benefits Coordinator II with training CSRs to handle customer service inquiries.
Assist the Benefits Coordinator II in developing policies and procedures for our customer service agents.
Provide assistance to Benefits Coordinator I & II and Supervisor in resolving all escalations in a timely manner to meet our Service Level Agreements.
Responsible for the PBM customer service Help Desk for day-to-day tasks. Prior Authorization tickets, after hours voicemails/ emails, customer service e-mails, and direct member reimbursements.
Provide the Benefit I coordinator support to develop client-facing reporting and communications.
Responsible for implementing “white glove” customer service expectations for the PBM.

Operations

Achieve service level targets with our e-mail box, Prior Authorization tickets, organizing documents in the H drive, and other areas of pharmacy operations.
Utilize creative methods to understand how our customers perceive their interactions with Pinnacle Rx Solutions and the process of getting their medications.
Provide suggestions and contribute to workflow improvements.
Contribute to team of highly skilled and talented experts who maintain the current reporting environment and work to continually improve it by delivering operational reporting products, including critical metric reporting, performance dashboards, work-in-progress trackers and forecasting.
Back-up and assist the Benefits Coordinator I & II in performing process Improvements, reporting and analytics, project management, and quality assurance activities.

Other

Utilize all capabilities to satisfy one mission — to enhance the competitiveness and profitability of our members. Do everything possible to help members succeed by being curious and striving to understand what others are trying to achieve, planning, and executing work helpfully and collaboratively. Be willing to adjust efforts to ensure that work and attitude are helpful to others, being self-accountable, creating a positive impact, and being diligent in delivering results.
Focus efforts on quality and quantity of product deliverables as well as resourcing and project management in a fast paced and challenging environment.
Ensure application compliance while creating an environment for innovation and growth.
Maintain internet speed of 40 MB download and 10 MB upload and router with wired Ethernet.
Maintain a HIPAA-compliant workstation and utilize appropriate security techniques to ensure HIPAA-required protection of all confidential/protected client data.
Maintain and service safety equipment (e.g., smoke detector, fire extinguisher, first aid kit).
All other duties as assigned.

Physical Demands/Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate with others. The employee frequently is required to move around the office. The employee is often required to use tools, objects, and controls. This noise level in the work environment is usually moderate.

Qualifications

High school diploma and one (1) to three (3) years of experience in Pharmacy Benefit Management or retail pharmacy practice, preferred.
Valid Pharmacy Technician Certification Board Certification (PTCB), desirable.
Intermediate knowledge of prescription benefits and products, and pharmacy claims.
Patient Care oriented with ability to set priorities and meet required turn-around time frames.
Excellent written and oral communication skills, as well as interpersonal skills.
Good skills for project-based tasks.
Ability to work effectively in a fast-paced environment
Analytical thinking skills and problem-solving capabilities.
Good communication and telephone skills with a very clear and concise speaking voice
Ability to adapt to a constantly changing environment.
Proficient organizational and time management skills.
Fluent in English (oral and written) required. Bilingual in Spanish preferred.
Maintain a HIPAA-compliant workstation and utilize appropriate security techniques to ensure HIPAA-required protection of all confidential/protected client data.
Internet access provided by a cable or fiber provider with 40 MB download and 10 MB upload speeds.
Home router with wired Ethernet (wireless connections and hotspots are not permitted).
A designated room for your office or steps taken to protect company information (e.g., facing computer towards wall, etc.)
A functioning smoke detector, fire extinguisher, and first aid kit on site.

Quick Apply

Refine Your Search

customer care coordinator jobs in lake forest, ca

Patient Care Coordinator

Receptionist / Scheduling Coordinator

Patient Care Coordinator

Customer Care Coordinator

Front Desk Receptionist and Office Coordinator

Part-Time Front Office Coordinator – Ophthalmology Practice (2 Days/Week)

Intake Coordinator - Full-Time

Patient Care Coordinator I (Infusion/TPN Experience)

Administrative Coordinator - Family Resource

Sales Coordinator

Dental Front Desk/Treatment Coordinator

Intake Coordinator

Transfer Center Representative : Transfer Center

Patient Care Coordinator

Front Desk Coordinator

Dental Front Desk Receptionist

Client Services Coordinator

Patient Care Coordinator

Registration Coordinator 1

Front Office Coordinator

I want to receive the latest job alert for customer care coordinator in lake forest, ca

Explore jobs in more locations

Job Description Summary

Duties And Responsibilities

Physical Demands/Work Environment

Qualifications

Job Seeker Tools

Employer Tools

Browse

Stay Connected