Technical Operations Support Analyst
Sony Interactive Entertainment —Aliso Viejo, CA
- Weekends as needed
- Mid-level
- AWS
- Criminal background check
Support Engineer
The Trade Desk —Irvine, CA
- $64,100 - $117,500 a year
- On call
- Mid-level
- Java
- Bachelor's degree
- Opportunities for advancement
Technical Support Engineer
Collectors —Santa Ana, CA
- $41 - $67 an hour
- Email
- Mid-level
- Office
- SQL
- Commuter assistance
- Paid holidays
10d
Technical Support Engineer
Cybernet Manufacturing —Irvine, CA
- Office
- 3 years
- Organizational skills
QA Engineer I
EBizCharge —Irvine, CA
- Full-time
- Computer Science
- Bachelor of Science
- ERP systems
- Paid holidays
- Dental insurance
Software Engineer 1
Tebra —Corona del Mar, CA
- $80,500 - $86,900 a year
- Email
- Remote
- Computer science
- Computer Science
- System design
- Health insurance
- Work from home
Quick Apply
Software Engineer III
Tebra —Corona del Mar, CA
- $153,000 - $163,000 a year
- Email
- Remote
- Mid-level
- Analysis skills
- Leadership
- Health insurance
- Work from home
Quick Apply
Utility IT Project Technical Support Specialist
E2 Consulting Engineers, Inc. —Santa Ana, CA
- $140,000 - $160,000 a year
- Weekends as needed
- Hybrid work
- Computer science
- Microsoft Excel
- Computer Science
- Health insurance
- Dental insurance
Software Quality Engineer I - Hybrid
PAC Panasonic Avionics Corporation —Irvine, CA
- $69,000 - $115,000 a year
- Full-time
- Computer Science
- Engineering
- Analysis skills
- Wellness program
- Health savings account
Field Technical Support Engineer
VinFast Auto —Irvine, CA
- $90,000 - $110,000 a year
- Full-time
- Computer literacy
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
12d
Sr Engineer - Licensed PE
EEC Environmental —Orange, CA
- $150,000 - $220,000 a year
- Full-time
- Bachelor of Science
- Engineering
- Office
- Opportunities for advancement
Quick Apply
1d
Manufacturing Engineer/Planner
Alva Manufacturing —Placentia, CA
- $60,000 - $90,000 a year
- Full-time
- 5 years
- Engineering
- ERP systems
- Health insurance
- Dental insurance
Quick Apply
8d
Test Engineering Manager
Express Manufacturing, Inc. —Santa Ana, CA
- $110,000 - $135,000 a year
- Full-time
- 11+ years
- Research
- In-person
- Health insurance
- 401(k)
Quick Apply
Aerospace Test Engineer - III
L'Garde, Inc. —Tustin, CA
- $105,000 - $135,000 a year
- Full-time
- 5 years
- Bachelor of Science
- Engineering
- Profit sharing
- Paid holidays
Quick Apply
Quoting Engineer
INTERCONNECT SOLUTIONS COMPANY LLC —Fountain Valley, CA
- $95,000 - $110,000 a year
- Full-time
- Schematics
- Mid-level
- Analysis skills
Quick Apply
Sales Engineer / Technical Sales Representative
Terra Universal Inc —Fullerton, CA
- $65,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Paid holidays
- Health insurance
Quick Apply
Principal SSD Systems Engineer
Virtium —RSM, CA
- $170,000 - $180,000 a year
- Full-time
- Background check
- Master's degree
- Presentation skills
- Health savings account
- Health insurance
Quick Apply
Structural Field Engineer
VCA Structural —Orange, CA
- $75,000 - $95,000 a year
- Full-time
- Construction site
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Electrical Engineer - Junior & Senior Levels
BIOLASE —Foothill Ranch, CA
- $65,000 - $125,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Electrical Engineering
- Health savings account
- Health insurance
Quick Apply
Applications Engineer
Trumpf —Costa Mesa, CA
- $34.43 - $46.59 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Trade school
4d

I want to receive the latest job alert for technical support engineer in lake forest, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support engineer jobs near lake forest, ca

Quality Assurance Engineer jobs in Irvine, CA

Senior Engineer jobs in Orange, CA

Support Engineer jobs in Irvine, CA

IT Project Manager jobs in Santa Ana, CA

Test Engineer jobs in Santa Ana, CA

Sales Representative jobs in Fullerton, CA

Technical Support Engineer jobs in Irvine, CA

Engineer jobs in Fountain Valley, CA

Structural Engineer jobs in Orange, CA

Quality Assurance Engineer jobs in Columbia, MD

Quality Control jobs in California

Clinical Quality Manager jobs in Chicago, IL

Quality Assurance jobs in Puerto Rico

Quality Assurance Engineer jobs in Buffalo, NY

Quality Assurance Engineer jobs in Memphis, TN

Quality Assurance Engineer jobs in Woburn, MA

Systems Integration Engineer jobs in Tempe, AZ

Systems Integration Engineer jobs in New York State

Systems Integration Engineer jobs in Cleveland, OH

Mechanical Engineer jobs in Indiana

Technical Operations Support Analyst

Sony Interactive Entertainment -
Aliso Viejo, CA

Apply Now

Job Details

Qualifications

Computer networking
Cross-functional communication
IT department experience

Full Job Description

Position Type:

Location(s):

United States, Aliso Viejo, CA

Date Posted:

Job ID:

R-124749

Why Sony Interactive Entertainment?

Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

Technical Operations Support (TOS) Analyst

HYBRID: Aliso Viejo, CA

As part of Sony Interactive Entertainment, GDFT is helping lead the cloud gaming revolution, delivering console-quality gaming experiences across televisions, consoles, mobile devices, and beyond.

The Technical Operations Support (TOS) team is a critical component of the operational foundation that enables GDFT to support a global cloud gaming platform at scale. The team provides frontline operational support for infrastructure, services, and internal processes that help ensure reliable delivery of world-class streaming experiences to players around the world.

As a Technical Operations Support Analyst, you will serve as a key operational partner responsible for handling support requests, maintaining operational processes, documenting procedures, and helping improve the efficiency of day-to-day operations. You will work closely with technical operations, engineering, and global support teams while developing foundational skills in cloud and datacenter infrastructure, operational support, troubleshooting, and process improvement.

Key Responsibilities:

Operational Support

Acknowledge, triage, and resolve support requests by following established Standard Operating Procedures (SOPs).
Perform routine operational tasks and maintenance activities while meeting service level agreement (SLA) commitments.
Escalate issues appropriately when incidents or requests fall outside established support procedures.
Support day-to-day operational activities required to maintain platform stability and service availability.
Monitor operational queues and ensure timely resolution of assigned work.

Documentation & Process Management

Create, update, and maintain SOPs, knowledge base articles, and operational documentation.
Ensure documentation follows team standards and remains accurate and up to date.
Contribute to process standardization efforts that improve consistency across operational activities.

Continuous Improvement

Identify recurring issues, repetitive tasks, and operational inefficiencies.
Provide feedback and recommendations for automation opportunities.
Partner with technical teams to improve workflows, tooling, and operational processes.
Contribute ideas that help reduce manual effort and improve team productivity.

Collaboration

Work closely with team leads, engineers, and global operational teams to support business objectives.
Participate in operational reviews, process improvement initiatives, and cross-functional projects.
Communicate clearly regarding ticket status, operational risks, and support activities.

Required Technical Experience (MUST)

1–3 years of experience in Information Technology, Technical Support, Operations Support, or a related field.
Foundational understanding of computer systems, operating systems, networking concepts, and troubleshooting methodologies.
Experience working with ticketing systems, service request management, or operational support processes.
Ability to follow documented procedures while maintaining attention to detail and accuracy.

Communication & Collaboration (MUST)

Strong written and verbal communication skills.
Strong organizational skills and attention to detail.
Ability to collaborate effectively within a team environment.
Demonstrated commitment to learning and professional growth.

Work Style (MUST)

Strong sense of ownership and accountability for assigned work.
Ability to manage multiple priorities in a structured environment.
Willingness to work flexible schedules, including evenings, weekends, and holidays, as business needs require.

Preferred Qualifications (WANT)

Experience with Linux operating systems and command-line tools.
Experience troubleshooting hardware, software, or infrastructure-related issues.
Familiarity with Jira, Confluence, ServiceNow, or similar ticketing and documentation platforms.
Exposure to cloud computing platforms such as AWS or Google Cloud.
Experience supporting operational environments that require adherence to SLAs.
Basic scripting experience using PowerShell, Bash, Python, or similar technologies.
Coursework, certifications, or training in Information Technology, Computer Science, Networking, or related disciplines.
Familiarity with monitoring, alerting, or observability tools.
Experience participating in process improvement or operational efficiency initiatives.

Candidate Profile - we are looking for someone who:

Takes ownership of problems and follows through to resolution.
Demonstrates curiosity and a desire to continuously learn new technologies and operational practices.
Approaches work with discipline, consistency, and attention to detail.
Communicates clearly and professionally with teammates and stakeholders.
Enjoys identifying opportunities to improve processes and reduce repetitive work.
Works effectively in a fast-paced operational environment.
Maintains a positive, team-oriented attitude while handling competing priorities.

Success in This Role

Consistently meet operational support and SLA expectations.
Maintain accurate and high-quality operational documentation.
Develop strong troubleshooting and operational support skills.
Identify opportunities to improve operational efficiency.
Build foundational knowledge of infrastructure, cloud operations, and large-scale service environments.
Become trusted operational partners to engineering and support teams.

Why Join Us

This role provides a unique opportunity to gain hands-on experience supporting a global cloud gaming platform while developing technical and operational skills that can serve as a foundation for future growth in Technical Operations, Cloud Operations, Infrastructure Engineering, or Site Reliability Engineering.

You will work alongside experienced professionals, contribute to critical operational processes, and help support the technology that powers gaming experiences for players around the world.

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Apply Now

Refine Your Search

technical support engineer jobs in lake forest, ca

I want to receive the latest job alert for technical support engineer in lake forest, ca

Related Searches

Explore jobs in more locations

Technical Operations Support (TOS) Analyst

Key Responsibilities:

Operational Support

Acknowledge, triage, and resolve support requests by following established Standard Operating Procedures (SOPs).

Perform routine operational tasks and maintenance activities while meeting service level agreement (SLA) commitments.

Escalate issues appropriately when incidents or requests fall outside established support procedures.

Support day-to-day operational activities required to maintain platform stability and service availability.

Monitor operational queues and ensure timely resolution of assigned work.

Documentation & Process Management

Create, update, and maintain SOPs, knowledge base articles, and operational documentation.

Ensure documentation follows team standards and remains accurate and up to date.

Contribute to process standardization efforts that improve consistency across operational activities.

Continuous Improvement

Identify recurring issues, repetitive tasks, and operational inefficiencies.

Provide feedback and recommendations for automation opportunities.

Partner with technical teams to improve workflows, tooling, and operational processes.

Contribute ideas that help reduce manual effort and improve team productivity.

Collaboration

Work closely with team leads, engineers, and global operational teams to support business objectives.

Participate in operational reviews, process improvement initiatives, and cross-functional projects.

Communicate clearly regarding ticket status, operational risks, and support activities.

Required Technical Experience (MUST)

1–3 years of experience in Information Technology, Technical Support, Operations Support, or a related field.

Foundational understanding of computer systems, operating systems, networking concepts, and troubleshooting methodologies.

Experience working with ticketing systems, service request management, or operational support processes.

Ability to follow documented procedures while maintaining attention to detail and accuracy.

Communication & Collaboration (MUST)

Strong written and verbal communication skills.

Strong organizational skills and attention to detail.

Ability to collaborate effectively within a team environment.

Demonstrated commitment to learning and professional growth.

Work Style (MUST)

Strong sense of ownership and accountability for assigned work.

Ability to manage multiple priorities in a structured environment.

Willingness to work flexible schedules, including evenings, weekends, and holidays, as business needs require.

Preferred Qualifications (WANT)

Experience with Linux operating systems and command-line tools.

Experience troubleshooting hardware, software, or infrastructure-related issues.

Familiarity with Jira, Confluence, ServiceNow, or similar ticketing and documentation platforms.

Exposure to cloud computing platforms such as AWS or Google Cloud.

Experience supporting operational environments that require adherence to SLAs.

Basic scripting experience using PowerShell, Bash, Python, or similar technologies.

Coursework, certifications, or training in Information Technology, Computer Science, Networking, or related disciplines.

Familiarity with monitoring, alerting, or observability tools.

Experience participating in process improvement or operational efficiency initiatives.

Candidate Profile - we are looking for someone who:

Takes ownership of problems and follows through to resolution.

Demonstrates curiosity and a desire to continuously learn new technologies and operational practices.

Approaches work with discipline, consistency, and attention to detail.

Communicates clearly and professionally with teammates and stakeholders.

Enjoys identifying opportunities to improve processes and reduce repetitive work.

Works effectively in a fast-paced operational environment.

Maintains a positive, team-oriented attitude while handling competing priorities.

Success in This Role

Consistently meet operational support and SLA expectations.

Maintain accurate and high-quality operational documentation.

Develop strong troubleshooting and operational support skills.

Identify opportunities to improve operational efficiency.

Build foundational knowledge of infrastructure, cloud operations, and large-scale service environments.

Become trusted operational partners to engineering and support teams.

Why Join Us

You will work alongside experienced professionals, contribute to critical operational processes, and help support the technology that powers gaming experiences for players around the world.