Infra Managed Service Manager | Senior Level | Full time
Job No. R00351212 | Multiple Locations
We are:
The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients’ transformation journey. Powered by more than 255,000* people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions.
Stronger together!
The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients’ business problems leveraging Innovation, Intelligence, Industry insights, new IT and new technology skills. Now, with the global environment changing at a faster pace, our clients are facing unprecedented challenges and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients.
The value for our clients and our people
For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world.
For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world’s most complex client challenges.
You are:
An experienced Network Service Delivery Manager (SDM)
The Work:
The Network Service Delivery Manager (SDM) is a client-facing leader responsible for the delivery, governance, and operational performance of network services across hybrid environments. The role ensures SLA compliance, drives incident resolution, manages client relationships, and leads continuous service improvement initiatives.
Network SDM Essentials
- Strong understanding of Cisco, Palo Alto, and F5 technologies and their operational support models.
- Client-facing with the ability to lead meaningful discussions with technical and business stakeholders.
- Drive Major Incident Management (MIM) and ensure timely service restoration.
- Review RCAs, drive corrective actions, and ensure implementation of preventive measures.
- Govern Incident, Problem, Change, and Capacity Management processes.
- Strong stakeholder management, communication, and escalation management skills.
Service Delivery & Governance
- Own end-to-end network service delivery and ensure SLA/OLA compliance.
- Lead service reviews, governance meetings, and performance reporting.
- Track KPIs, service health, incident trends, and improvement initiatives.
Incident & Problem Management
- Serve as the primary escalation point for critical service issues.
- Drive major incident resolution and executive communications.
- Review and govern RCA quality, actions, and implementation.
- Identify recurring issues and drive service improvement plans.
Client & Stakeholder Management
- Act as the primary client contact for network service delivery.
- Build strong client relationships and manage stakeholder expectations.
- Coordinate across Network, Security, Cloud, Infrastructure, and Vendor teams.
Continuous Improvement
- Lead continual service improvement (CSI) initiatives to improve service quality and stability.
- Drive process optimization, operational excellence, and risk mitigation activities.
Financial & Commercial Management
- Support forecasting, resource planning, and delivery governance.
- Ensure contractual commitments and service obligations are achieved.
This role will require a minimum of 3 days per week in the office. Preferred location: Tampa, Orlando or Columbus
Here’s what you need:
- A minimum of 8 years in Network Operations/Service Delivery, including client-facing delivery leadership including client-facing delivery leadership responsibilities with the following skills:
- Cisco Networking
- Palo Alto Firewalls
- F5 BIG-IP
- Hybrid Cloud & Datacenter Networking
Service Management
- ITIL Incident, Problem, Change & Capacity Management
- Major Incident Management
- RCA Governance
- Service Reporting & KPI Management
Leadership
- Client Relationship Management
- Executive Communication & Presentation
- Stakeholder Management
- Cross-functional Team Leadership
- Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 09/28/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture
Role Location Annual Salary Range California $94,400 to $224,600 Cleveland $87,400 to $179,700 Colorado $94,400 to $194,100 District of Columbia $100,500 to $206,700 Illinois $87,400 to $194,100 Maine $80,400 to $165,300 Maryland $94,400 to $194,100 Massachusetts $94,400 to $206,700 Minnesota $94,400 to $194,100 New York $87,400 to $224,600 New Jersey $100,500 to $224,600 Virginia $87,400 to $206,700 Washington $100,500 to $206,700
Orlando, FL
Columbus, OH
St. Petersburg, FL
Requesting an Accommodation
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We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
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