Why Work for Saddle Creek?
Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.
Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.
Location : Corporate, Lakeland, FL - Hybrid
What does a day in the life of an Associate System Analyst look like?
As an Associate System Analyst, you will support and analyze systems within the Order Management System (OMS) and Parcel Execution System. This includes assisting with user support, troubleshooting system issues, documenting requirements, testing solutions, and helping deliver enhancements that support internal teams, external clients, vendors, and warehouse operations. This position will report to the Senior Systems Manager and work closely with team members to support tactical initiatives while developing broader systems knowledge and technical capabilities.
Primary Responsibilities
- Provide Order Management and Parcel Execution System support to users, clients, and internal teams
- Assist with order and shipping transaction flows and documents including purchase orders, shipping orders, shipment confirmations, shipment status updates, and related integrations
- Analyze application issues, document findings, and partner with team members to identify potential solutions
- Support testing efforts by preparing test scenarios, validating results, and documenting outcomes
- Assist with client onboarding activities, system configuration, and support tasks related to OMS and parcel requirements
- Help diagnose system bugs, functionality gaps, and process issues while escalating complex items appropriately
- Collaborate with internal and external users to understand business needs and support system best practices
- Provide clear status updates to team members, stakeholders, and leadership as assigned
- Assist with basic data research, reporting, and query-related activities as needed
- Support continuous improvement efforts that improve system reliability, operational efficiency, and user experience
- Monitor and manage assigned support tickets by reviewing new requests, gathering details, documenting updates, prioritizing based on business impact, and escalating complex issues as needed.
- And, because we know that you are going to be awesome, we might be able to assign other duties your way, giving you the opportunity to expand and grow within your career.
Education/Experience
- High School Diploma/GED required, bachelor’s degree in information services, business, supply chain, or a related field preferred
- Ability to work in a high volume, fast paced environment while applying critical thinking and problem-solving skills
- Demonstrated experience working in a client focused environment
- Ability to learn, understand, and apply new technologies and development processes
- Strong written and verbal communication skills with the ability to communicate effectively with business, operational, technical, and vendor resources
- Ability to work independently and in a team oriented, collaborative environment
- Ability to travel up to 10% of the time
Preferred Qualifications
- Experience in the supply chain, logistics, fulfillment, or software support industry
- Familiarity with OMS, WMS, parcel shipping, carrier integrations, rating, labeling, or fulfillment execution processes
- Familiarity with EDI transaction sets used to exchange business documents such as purchase orders, shipping orders, and shipment confirmations
- Exposure to Agile, scrum, project work, or structured enhancement delivery processes
- Ability to troubleshoot system issues, prioritize effectively, and support timely resolution
- 1-3 years of experience working within Information Services, logistics systems, operations support, or equivalent systems experience
- Experience supporting or working with Order Management Systems, Warehouse Management Systems, parcel shipping systems, or related operational platforms
- Familiarity with order and shipping transaction flows such as purchase orders, shipping orders, shipment confirmations, and shipment status updates
- Exposure to data exchange concepts such as EDI, APIs, XML, CSV, flat files, or other integration formats
- Basic SQL or data research experience
- Experience training, supporting, or communicating with internal and external end users
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Benefits package including medical, dental, vision, HSA, and medical reimbursement
Annual bonus eligibility
401(k) match
Vacation and holiday pay
Employee assistance and identity theft protection
Career development and opportunity for internal promotions
Tuition reimbursement for further education
Company paid life insurance and short term disability
Saddle Creek is an Equal Opportunity employer and an Affirmative Action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here . View the E-Verify Posting here .
Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to [email protected] and let us know your contact information and the nature of your request.
