Top 241 Clinical director Jobs in Lakeland Fl

DIRECTOR, GUEST EXPERIENCE & ACCESS - FULL TIME EXEMPT
WATSON CLINIC LLP —Lakeland, FL
- Full-time
- Nursing
- 7 years
- Master's degree
Quick Apply
Clinical Director for ABA Therapy Company
House of Hearts Florida —Tampa, FL
- $90,000 - $135,000 a year
- Full-time
- Remote
- Applied behavior analysis
- Recruiting
- Senior level
Quick Apply
4d
Clinical Coordinator/BCBA, BCOTB Riverview
BCOTB —Riverview, FL
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- CPR Certification
- HIPAA
- Clinic
- Continuing education credits
- Mileage reimbursement
Quick Apply
14d
Board-Certified Behavior Analyst
Action Behavior Centers —Lithia, FL
- $80,000 - $117,000 a year
- Full-time
- Background check
- Mid-level
- Master's degree
- Continuing education credits
- Paid parental leave
Quick Apply
17h
Board-Certified Behavior Analyst
Action Behavior Centers —Wesley Chapel, FL
- $80,000 - $117,000 a year
- Full-time
- Background check
- Mid-level
- Master's degree
- Continuing education credits
- Paid parental leave
Quick Apply
17h
Hospice Social Worker
Gulfside Healthcare Services, Inc. —Zephyrhills, FL
- Weekends as needed
- Background check
- Master of Social Work
- Skilled nursing facility
Quick Apply
Digital Health Specialist - Physical Therapist - Hybrid
CORA Physical Therapy —Winter Haven, FL
- Full-time
- Hybrid work
- Physical & Rehabilitation Medicine
- Clinic experience
- Mid-level
- Continuing education credits
- Disability insurance
Quick Apply
Nurse Care Coordinator
Helping Hand Nursing Services —Lakeland, FL
- From $85,000 a year
- Full-time
- Microsoft Word
- Nursing
- Microsoft Outlook
- Health insurance
- 401(k)
Quick Apply
Director of Nursing
Riverside Care of Florida, LLC —Brandon, FL
- $40 - $42 an hour
- Full-time
- Background check
- Nursing
- RN License
- Health insurance
Quick Apply
5d
Clinical Athletic Trainer - Orthopaedics
Orthopaedic Medical Group of Tampa Bay —Lithia, FL
- $55,000 - $62,000 a year
- Full-time
- Up to 50% travel
- Clinic experience
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
12d
Speech Language Pathologist (SLP)
Kelly Pediatric Therapy —Bartow, FL
- $65 - $68 an hour
- Full-time
- Classroom
- Mid-level
- US work authorization
- Paid holidays
- Disability insurance
Quick Apply
Clinical Manager- Home Health
SimiTree Talent Solutions —Tampa, FL
- RN License
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Digital Health Specialist - Physical Therapist - Hybrid
CORA Physical Therapy —Haines City, FL
- Full-time
- Hybrid work
- Physical & Rehabilitation Medicine
- Clinic experience
- Mid-level
- Continuing education credits
- Disability insurance
Quick Apply
Physician Family Practice
CompHealth —Florida
- $280,000 a year
- No weekends
- Hybrid work
- Medicine
- Internal Medicine
- Clinic
Physician Hematology Oncology
CompHealth —Florida
- $450,000 - $800,000 a year
- Monday to Friday
- 5 years
- Internal Medicine
- Senior level
Physician Neurology
CompHealth —Florida
- $350,000 a year
- Monday to Friday
- 5 years
- BC/BE
- Outpatient experience
Hospice Registered Nurse Case Manager On Call
Affinity Hospice Management LLC —Tampa, FL
- Weekends as needed
- Nursing
- RN License
- Basic math
Quick Apply
6d
RN Supervisor
Hillside Health & Rehab —Zephyrhills, FL
- $38 - $43 an hour
- Full-time
- Background check
- CPR Certification
- Nursing
- Paid time off
Quick Apply
RN Hospice Admit Nurse Hybrid
Amedisys —Lakeland, FL
- $82,000 - $87,000 a year
- Full-time
- Background check
- CPR Certification
- RN License
- Mileage reimbursement
- Paid parental leave
Registered Nurse (RN)
Hillside Health & Rehab —Zephyrhills, FL
- $32.00 - $37.45 an hour
- Full-time
- Background check
- CPR Certification
- Nursing
- Paid time off
Quick Apply

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DIRECTOR, GUEST EXPERIENCE & ACCESS - FULL TIME EXEMPT

WATSON CLINIC LLP -
Lakeland, FL

Quick Apply

Job Details

Full-time

Qualifications

Team supervision
Regulatory compliance
Bachelor's degree
Project management experience in healthcare
Change management support (employee development activity)
Healthcare compliance
Team motivation (leadership skill)
Analytics

Full Job Description

Description:

Position Summary

Provides strategic leadership for the organization's Guest Services division by creating and sustaining an exceptional patient-centered experience across all Watson Clinic locations.

The Director of Guest Services establishes the vision, service philosophy, operational standards, and culture of hospitality for all guest-facing operations, ensuring every interaction reflects professionalism, compassion, efficiency, and personalized care.

This position leads the transformation of traditional patient access functions into a best-in-class Guest Services model that combines operational excellence with luxury-level hospitality principles while supporting clinical operations, physician practices, and organizational goals.

The Director partners closely with physicians, clinical leaders, operations, Human Resources, Marketing, Information Technology, and Quality to ensure every patient encounter consistently exceeds expectations. Serves as leader of the Patient Access department.

Essential Functions

Strategic Leadership

Develops and executes a comprehensive Guest Services strategy aligned with the Clinic's mission, values, strategic priorities, and growth initiatives.
Serves as the executive leader responsible for creating a hospitality-focused culture throughout all guest-facing departments.
Champions an organizational philosophy that every guest interaction is an opportunity to build trust, loyalty, and lasting relationships.
Develops long-term service excellence initiatives that elevate Watson Clinic as the premier healthcare destination in the region.

Guest Experience Leadership

Creates and maintains exceptional service standards inspired by nationally recognized hospitality organizations while ensuring compliance with healthcare regulations.
Designs memorable patient experiences by anticipating guest needs, removing barriers, and creating seamless care journeys.
Leads initiatives focused on service recovery, patient satisfaction, first impressions, emotional connection, and personalized experiences.
Establishes measurable service excellence standards and accountability systems across all reception and Guest Service operations.
Develops proactive service strategies that consistently delight patients and visitors beyond traditional expectations.

Operational Leadership

Provides executive oversight for all Guest Services operations including:
Reception Services
Patient Registration
Scheduling Operations
Guest Service Navigators
Welcome Centers
Call Center Operations
Front Desk Operations
Check-in/Check-out Functions
Patient Navigation Services
Ensures consistent service delivery across all clinical locations.
Standardizes workflows while maintaining flexibility to meet specialty-specific operational needs.
Partners with operational leaders to continuously improve access, efficiency, and patient flow.

Culture Development

Builds an organizational culture where hospitality is viewed as everyone's responsibility.
Creates programs that reinforce empathy, professionalism, accountability, ownership, and service excellence.
Recognizes and celebrates outstanding service behaviors throughout the organization.
Partners with Human Resources to recruit, onboard, develop, and retain high-performing Guest Service professionals.
Acts as a role model for servant leadership and emotional intelligence.

Training and Development

Develops comprehensive Guest Services education programs.
Creates onboarding programs for all Guest Service team members.
Implements ongoing hospitality training focused on:
Service excellence
Emotional intelligence
Effective communication
Conflict resolution
Difficult conversations
Luxury-level customer service
Patient engagement
Service recovery
Professional appearance and presence
Partners with Organizational Development to sustain continuous learning initiatives
Quality Improvement
Leads continuous improvement initiatives using Lean methodologies and evidence-based best practices.
Analyzes patient satisfaction metrics, operational data, complaints, compliments, wait times, abandoned calls, registration accuracy, and workflow efficiency.
Develops action plans that improve both operational performance and guest experience.
Uses patient feedback to drive organizational improvements.

Financial Management

Develops and manages departmental operating budgets.
Ensures efficient allocation of staffing and operational resources.
Identifies opportunities to improve productivity while maintaining exceptional service standards.
Supports organizational financial goals through operational excellence and resource stewardship.
Collaboration
Works collaboratively with physicians, administrators, nursing leaders, ancillary departments, and executive leadership to ensure a seamless patient experience.
Builds strong relationships throughout the organization to eliminate silos and improve coordination of care.
Serves as the organizational subject matter expert on Guest Experience.

Supervisory Responsibility

Provides leadership, coaching, mentoring, performance management, and professional development for all Guest Services leaders and team members.
Creates an environment of accountability, engagement, and continuous improvement.
Develops succession planning strategies to build future Guest Services leaders.
Establishes performance expectations aligned with service excellence standards.
Conducts regular leadership rounding and coaching observations.

Travel

Occasional travel between clinic locations and attendance at professional conferences or educational programs related to healthcare operations, hospitality, patient experience, and leadership development..

Requirements:

Required Education and Experience

Bachelor's degree in Healthcare Administration, Business Administration, Hospitality Management, Nursing, or a related field required.Master's degree preferred. Minimum of seven years of progressive leadership experience in healthcare operations, patient access, hospitality, guest services, or a related operational leadership role.

Additional Eligibility Qualifications

Exceptional executive presence with the ability to inspire confidence across all organizational levels.
Outstanding emotional intelligence and interpersonal effectiveness.
Strong servant leadership philosophy.
Ability to influence without direct authority.
Exceptional presentation and communication skills.
Demonstrated ability to coach leaders and develop high-performing teams.
Strong analytical and strategic thinking abilities.
Passion for creating extraordinary guest experiences.
Ability to balance hospitality with operational efficiency and regulatory compliance.
Commitment to fostering a culture of dignity, respect, compassion, and personalized care.
Strong project management, change management, and organizational development capabilities.
Ability to make sound decisions in complex, fast-paced environments.
Demonstrated commitment to continuous improvement and innovation.

Quick Apply

Refine Your Search

clinical director jobs in lakeland fl

DIRECTOR, GUEST EXPERIENCE & ACCESS - FULL TIME EXEMPT

Clinical Director for ABA Therapy Company

Clinical Coordinator/BCBA, BCOTB Riverview

Board-Certified Behavior Analyst

Board-Certified Behavior Analyst

Hospice Social Worker

Digital Health Specialist - Physical Therapist - Hybrid

Nurse Care Coordinator

Director of Nursing

Clinical Athletic Trainer - Orthopaedics

Speech Language Pathologist (SLP)

Clinical Manager- Home Health

Digital Health Specialist - Physical Therapist - Hybrid

Physician Family Practice

Physician Hematology Oncology

Physician Neurology

Hospice Registered Nurse Case Manager On Call

RN Supervisor

RN Hospice Admit Nurse Hybrid

Registered Nurse (RN)

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