Top 37 Helpdesk technician Jobs in Lakeside, Ca

Level 2 IT Help Desk Technician
Pacific Health Group —San Diego, CA
- $58,000 - $62,000 a year
- Full-time
- Hybrid work
- Mid-level
- Mentoring
- 1 year
- AD&D insurance
- Paid holidays
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Help Desk Technical Support Specialist - East Coast Hours (5am to 2pm Pacific)
myCRE, Inc —San Diego, CA
- $50,000 - $70,000 a year
- Weekends as needed
- Remote
- Mid-level
- Windows
- High school diploma or GED
- Mileage reimbursement
- Health insurance
Quick Apply
Help Desk Technician (Tier 1)
Networkz IT, LLC —San Diego, CA
- $25 - $32 an hour
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Outlook
- Mid-level
- Travel reimbursement
- Paid holidays
Quick Apply
13d
Tier 1 Help Desk Personnel
Hyphenet —San Diego, CA
- Urgently hiring
- Microsoft Outlook
- Mid-level
- Windows
HELP DESK SUPPORT I
Anchor General Insurance Group —San Diego, CA
- $20 - $22 an hour
- Full-time
- Computer Science
- English
- Office
Quick Apply
Help Desk Technician
Klinedinst PC —San Diego, CA
- $21.64 - $24.04 an hour
- Full-time
- Entry level
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Help Desk Technician
C2 Financial —San Diego, CA
- $22 - $25 an hour
- Full-time
- Research
- Office
- In-person
- Paid holidays
- Dental insurance
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Help Desk Technician
RCI —San Diego, CA
- $50,000 - $70,000 a year
- Full-time
- Background check
- No experience needed
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician
SAIC —San Diego, CA
- $80,001 - $120,000 a year
- Full-time
- Mid-level
- Office
- Master's degree
Help Desk Technician
Integrated Default Solutions —San Diego, CA
- $24 - $28 an hour
- Extended hours
- Background check
- Azure
- Research
- Wellness program
- AD&D insurance
Quick Apply
11h
Help Desk Technician I
San Diego LGBT Community Center —San Diego, CA
- $23 - $24 an hour
- Full-time
- Mid-level
- Office
- Children
- Health insurance
- Dental insurance
Quick Apply
Level 2 MSP Technician
AUTOMATES —National City, CA
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Travel
- Health insurance
- Tuition reimbursement
Quick Apply
HVAC Service Manager
Air Pro Heating & Air —Chula Vista, CA
- $65,000 - $120,000 a year
- Full-time
- Hybrid work
- Management
- HVAC
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Junior Support Engineer (L2 HelpdeskTechnician)
Long Range IT, LLC —San Diego, CA
- $60,000 - $75,000 a year
- Full-time
- Office
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Sr. IT Service Desk Technician
Guild Mortgage Company LLC —San Diego, CA
- $24.23 - $33.39 an hour
- Monday to Friday
- Classroom
- Google Workspace
- Microsoft Excel
- AD&D insurance
- Disability insurance
IT Support/Field Technician
IT TechPros —Escondido, CA
- Weekends as needed
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
Maintenance
Extended Stay America —San Diego, CA
- $26 an hour
- Full-time
- Basic math
- English
- Mid-level
Quick Apply
IT Technician
Sumitomo Electric U.S.A. Holdings, Inc. —San Marcos, CA
- $20 - $22 an hour
- Full-time
- Computer Science
- Bachelor of Science
- Bachelor's degree
Field Technician
Ciprus Consulting —San Diego, CA
- $40,000 - $50,000 a year
- Full-time
- Clean driving record
- Office
- Driver's License
- Mileage reimbursement
- Health insurance
Quick Apply
Facilities & Safety Assistant
Core Systems —Poway, CA
- $22 - $28 an hour
- Full-time
- Clean driving record
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply

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helpdesk technician jobs near lakeside, ca

Level 2 IT Help Desk Technician

Pacific Health Group -
San Diego, CA

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Job Details

Full-time
$58,000 - $62,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Flexible spending account
Paid time off
Employee assistance program
401(k) matching
Employee discount
Bereavement leave

Qualifications

Managing technical support teams
Mobile device support
Google Drive
Google Meet
IT system monitoring
AI tools proficiency
Cloud service support
Customer support ticket management
Leading team collaboration initiatives
UEM
Productivity software
Gmail
Team motivation (leadership skill)
Ticketing system technical support

Full Job Description

Department: Information Technology
Reports To: IT Manager
Work Setup: Hybrid (on-site & remote)
Employment Type: Full-Time

About the Role

Are you a tech-savvy problem solver who loves tackling challenges that go beyond the basics? We're looking for a Level 2 IT Help Desk Technician to join our team and serve as a key escalation resource for complex technical issues. You'll work across a modern, cloud-forward environment — supporting everything from endpoint management to Google Workspace administration and cutting-edge AI tools.

This role also carries a Help Desk Lead component — you'll have the opportunity to take on day-to-day oversight of the help desk, helping the IT Manager stay focused on higher-priority initiatives. It's a great fit for someone who's ready to step into a leadership capacity while staying hands-on with the technical work they love.

If you're someone who takes ownership of tough tickets, leads by example, communicates clearly with non-technical users, and is always looking to level up your skills, we'd love to hear from you.

What You'll Do

Help Desk Lead & Team Oversight

Act as the day-to-day point of contact for the help desk team, helping prioritize the queue and ensuring tickets are routed and resolved efficiently
Support and mentor Level 1 technicians, providing guidance on recurring issues, best practices, and professional development
Serve as the first line of escalation and decision-making when the IT Manager is focused on higher-priority projects
Assist with onboarding new help desk staff and contributing to training materials and SOPs
Flag trends, recurring issues, and team capacity concerns to the IT Manager proactively

Advanced Troubleshooting & Escalation Support

Take ownership of tickets escalated from Level 1, diagnosing and resolving complex hardware, software, and connectivity issues
Document resolutions and contribute to a growing internal knowledge base
Drive knowledge base improvements and ensure documentation stays current and useful

Endpoint & Device Management

Manage and maintain mobile device management (MDM) platforms through Hexnode (JAMF, or Kandji experience a plus)
Administer Apple Business Manager for device enrollment, app distribution, and Apple ID management
Support deployment and lifecycle management of macOS, iOS, and Windows endpoints.

Cloud & Productivity Platforms

Administer and support Google Workspace (Gmail, Drive, Meet, Admin Console, etc.)
Manage user accounts, permissions, and organizational units within Google Workspace and directory services
Support and troubleshoot Monday.com for internal teams, including workflow setup and user management

Monitoring & Workforce Analytics

Utilize Insightful for endpoint monitoring, productivity insights, and reporting
Assist in interpreting data to support IT and business decision-making

AI Tools & Emerging Technology

Support end-user adoption and troubleshooting of AI productivity tools including Google Gemini and Claude AI
Stay current on new AI integrations and help the team maximize their potential

Server, Network & Infrastructure

Assist with patch management, system monitoring, and infrastructure projects alongside Level 3 / Systems teams

Work Setup & Schedule

This is a hybrid role with a mix of on-site and remote work.

Compensation

Pay Range: $27.88-$29.81 hourly
FLSA Status: Non-Exempt

Requirements

What We're Looking For

Experience

2–4 years in an IT support role, with at least 1–2 years at Level 2 or equivalent
Hands-on experience with MDM platforms (Hexnode, JAMF, Kandji, or similar)
Demonstrated proficiency with Google Workspace administration
Familiarity with Apple Business Manager and Apple ecosystem management

Certifications (one or more preferred)

Google Workspace Administrator Certification
JAMF Certified Tech (or equivalent MDM certification)
ITIL Foundation (a plus)

Technical Skills

Experience with endpoint monitoring tools (Insightful or similar)
Comfortable supporting AI productivity platforms (Gemini, Claude AI, etc.)
Proficiency with ticketing systems (ServiceNow, Jira, Zendesk, or similar)

Soft Skills

Clear, professional communicator — equally comfortable with executives, end users, and junior team members
Natural leader who can keep the team organized and motivated without losing sight of their own technical workload
Able to juggle multiple open tickets and team responsibilities without dropping the ball
Curious, self-directed learner who keeps up with a fast-moving tech landscape

Bonus Points If You Have

Experience with PowerShell, Bash, or other scripting for automation
Background in ITSM frameworks or change management

Benefits

Compensation: The compensation for this role ranges from $27.88 - $29.81 per hour (equivalent to an annual salary of $58,000 - $62,000 per year). Final compensation is dependent upon the candidate's level of experience, geographic area, and specific qualifications. This is an Hourly (Non-Exempt) position, eligible for overtime pay.

Work Arrangement: This is a hybrid role with a mix of on-site and remote work within California (San Diego county)
Time Off & Leave
- 160 Hours of Paid Time Off (PTO)
- 12 Paid Holidays per year (including your birthday and one floating holiday after 1 year of employment)
- 4 Paid Volunteer Hours per Month to support causes you care about
- Bereavement Leave (including Fur Baby Bereavement)
Health & Wellness
- 90% Employer-paid Employee-Only Medical Benefits
- Flexible Spending Account (FSA)
- Short-Term & Long-Term Disability | AD&D
- Employee Assistance Program (EAP)
Financial & Professional
- 401(k) with Company Match
- Monthly Stipend
- Opportunities for professional development and internal growth
Culture & Perks
- Employee Discounts via Great Work Perks and Perks at Work
- Quarterly In-Person Events

Equal Opportunity Employer & Application Disclaimer

Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply.

Job Application & Offer Disclaimer: No candidate will be offered employment without meeting the required qualifications and skillset for the position and successfully completing all steps of our recruitment process, which include: Submission of a completed internal application via our HRIS system, a formal pre-screen with our recruiting team, completion of a skills assessment (if applicable to the position), and participation in a final interview with hiring leadership.

Quick Apply

Refine Your Search

helpdesk technician jobs in lakeside, ca

Level 2 IT Help Desk Technician

Help Desk Technical Support Specialist - East Coast Hours (5am to 2pm Pacific)

Help Desk Technician (Tier 1)

Tier 1 Help Desk Personnel

HELP DESK SUPPORT I

Help Desk Technician

Help Desk Technician

Help Desk Technician

Help Desk Technician

Help Desk Technician

Help Desk Technician I

Level 2 MSP Technician

HVAC Service Manager

Junior Support Engineer (L2 HelpdeskTechnician)

Sr. IT Service Desk Technician

IT Support/Field Technician

Maintenance

IT Technician

Field Technician

Facilities & Safety Assistant

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