Top 640 Level 4 Jobs in Lancaster, Pa

Director of Customer Success
Confidential —Lancaster, PA
- $110,000 - $115,000 a year
- Full-time
- In-person
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Sales Associate - Part Time
GOODWILL KEYSTONE AREA —Lancaster, PA
- $13.50 an hour
- Part-time
- Merchandising
- English
- Ability to stand for extended periods
Controls Engineer
Burnham Holdings Inc —Lancaster, PA
- Full-time
- Bachelor of Science
- Mid-level
- Residential
- Paid holidays
- Health insurance
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Therapist
Catholic Charities of the Diocese of Harrisburg, PA —Lancaster, PA
- From $57,000 a year
- Full-time
- Mid-level
- Master's degree
- Administrative experience
- Health savings account
- Health insurance
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Office Manager, HR & Safety
All America Threaded Products —Lancaster, PA
- $28 - $32 an hour
- Full-time
- Microsoft Outlook
- Pass drug screening
- English
- Paid holidays
- Disability insurance
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Warehouse Replenisher
Cooper-Booth Wholesale Company —Mountville, PA
- From $19 an hour
- Full-time
- English
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Dental insurance
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Server
Miller's Ale House —Lancaster, PA
- Part-time
- 18 years or older
- Communication skills
- Entry level
- Health insurance
Picker/Packer 4:30p-9:30p
Henry Schein, Inc. —Denver, PA
- Part-time
- Computer literacy
- Writing skills
- Basic math
8h
Bartender
Miller's Ale House —Lancaster, PA
- Part-time
- Bar
- 18 years or older
- Communication skills
- Health insurance
Team Member - Dresser/Cashier
PrimoHoagies - Lancaster, PA —Lancaster, PA
- $12 - $15 an hour
- Part-time
- Fast casual restaurant
- Communication skills
- Entry level
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JANITOR (PART TIME)
SSC —Lancaster, PA
- $15 an hour
- Part-time
- Background check
- University
- In-person
- Disability insurance
- Health insurance
Quick Apply
11d
Floating Office Cleaner
Method Cleaning Services —Lancaster, PA
- $18 - $20 an hour
- Part-time
- Background check
- English
- Office
Quick Apply
Team Member - Dresser/Slicer
PrimoHoagies - Lancaster, PA —Lancaster, PA
- $13 - $17 an hour
- Part-time
- Guest services
- Entry level
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Health Technician (Telehealth Clinical)
US Veterans Health Administration —Willow Street, PA
- $44,887 - $65,047 a year
- Online Application
- Background check
- Surgery
- High school
4d
Part- time Sales Associate
Plato's Closet Lancaster —Lancaster, PA
- Weekends as needed
- Ability to walk for extended periods
- Cleaning
- Ability to stand for extended periods
Quick Apply
Program Assistant
Touchstone Foundation —Lancaster, PA
- $20 - $22 an hour
- 8 hour shift
- Background check
- School experience
- Spanish
- Professional development assistance
- Flexible schedule
Quick Apply
Team Member
Tractor Supply Company —Lititz, PA
- Overtime
- 18 years or older
- Computer literacy
- No experience needed
- Paid parental leave
- Disability insurance
5d
Sales Associate
Boot Barn —Lancaster, PA
- Extended hours
- Heavy lifting
- Merchandising
- Communication skills
- Store discount
- Health insurance
Quick Apply
Facility Navigator - Lancaster
ARS Treatment Centers —Lancaster, PA
- Full-time
- Mid-level
- High school diploma or GED
- Clinic
- Paid holidays
- Disability insurance
Quick Apply
Sales Stylist
Levi Strauss & Co. —Lancaster, PA
- $12.00 - $19.95 an hour
- Part-time
- Mid-level
- 16+ years old
- Reliable transportation
- Disability insurance
- Health insurance
Quick Apply

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Director of Customer Success

Confidential
Lancaster, PA

Quick Apply

Job Details

Full-time
$110,000 - $115,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Managing customer accounts
Customer retention
Coaching
Metrics Reporting
Team development
Client services
Account management
Senior leadership

Full Job Description

A growing third-party logistics and fulfillment organization is seeking a Director of Customer Success to lead and scale its client-facing function. This is a senior leadership role focused on people, process, and outcomes—not day-to-day account management.

The ideal candidate is a strategic operator who can build structure, develop leaders, and ensure an exceptional, repeatable client experience across the full lifecycle.

Position Overview

The Director of Customer Success will own the direction and performance of the Customer Success function, overseeing onboarding, ongoing client relationships, and strategic account oversight. Reporting directly to the Chief Operating Officer, this role partners closely with Operations, Sales, Finance, and IT to drive retention, satisfaction, and long-term growth.

This role requires an on-site presence in Lancaster, PA and includes travel for client visits and multi-site collaboration.

Key Responsibilities

Client Onboarding Oversight

Provide strategic leadership to the onboarding function
Ensure smooth handoffs from Sales to Operations
Define success criteria for go-live and long-term client health
Identify recurring onboarding challenges and drive cross-functional solutions

Team Leadership & Development

Lead, coach, and develop a team of Customer Success professionals and a Strategic Account Manager
Own hiring, onboarding, performance management, and succession planning
Establish a culture of accountability, ownership, and continuous improvement
Conduct regular 1:1s, team meetings, and performance reviews

Process & Playbook Development

Build standardized workflows for escalations, QBRs, onboarding handoffs, and issue resolution
Formalize processes that scale across multiple facilities
Partner with Sales and Operations to define and manage the full client lifecycle

Performance Management & Accountability

Define and monitor KPIs including retention, SLA performance, escalation resolution, CSAT, and expansion indicators
Shift the function from reactive to proactive management using data and trend analysis
Present client health and team performance metrics to senior leadership

Financial & Operational Accountability

Manage departmental budget, headcount planning, and tool spend
Ensure billing accuracy for client-facing services
Serve as escalation point for billing disputes and lead root-cause resolutions
Partner with Finance on reporting and cost management

Cross-Functional Leadership

Act as the primary Customer Success liaison to Operations, Sales, Finance, and IT
Lead client issue resolution at the leadership level
Collaborate with Operations to align fulfillment performance to client expectations

Qualifications

Required

5–8 years of progressive experience in Customer Success, Client Services, or Account Management
2–4 years of people management experience (teams of 3+)
Proven experience building or formalizing scalable customer success processes
Strong leadership, coaching, and performance management skills
Data-driven mindset with experience using KPIs to drive outcomes

Preferred

Experience in 3PL, supply chain, eCommerce fulfillment, or logistics
Background in SaaS or B2B services with strong process orientation
Comfort operating in fast-paced, operationally complex environments
Proficiency with CRM and customer success platforms; WMS/OMS exposure a plus

Pay: $110,000.00 - $115,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

level 4 jobs in lancaster, pa

Director of Customer Success

Sales Associate - Part Time

Controls Engineer

Therapist

Office Manager, HR & Safety

Warehouse Replenisher

Server

Picker/Packer 4:30p-9:30p

Bartender

Team Member - Dresser/Cashier

JANITOR (PART TIME)

Floating Office Cleaner

Team Member - Dresser/Slicer

Health Technician (Telehealth Clinical)

Part- time Sales Associate

Program Assistant

Team Member

Sales Associate

Facility Navigator - Lancaster

Sales Stylist

I want to receive the latest job alert for level 4 in lancaster, pa

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