Top 2667 Management Jobs in Lancaster, Pa

Director of Customer Success
Confidential —Lancaster, PA
- $110,000 - $115,000 a year
- Full-time
- In-person
- Senior level
- Leadership
- Health insurance
- Dental insurance
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MANAGER IN TRAINING
AutoZone —Lancaster, PA
- Overtime
- Spanish
- Inventory management
- Merchandising
- Store discount
- Employee stock purchase plan
6d
General Manager - Restaurant
Confidential —Lancaster, PA
- $70,000 - $75,000 a year
- Full-time
- Cooking
- Mid-level
- In-person
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Food and Beverage Manager
Lancaster Country Club —Lancaster, PA
- $65,000 - $75,000 a year
- Weekends as needed
- Background check
- Restaurant management
- Mid-level
- Paid training
- Disability insurance
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Director of Operations Strasburg Pallet Company
Strasburg Pallet Company —Strasburg, PA
- $90,000 - $110,000 a year
- Full-time
- Background check
- Data analysis skills
- Office
- Paid holidays
- Health insurance
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Assistant General Manager
Wawa, Inc. —Ephrata, PA
- $24.50 - $33.00 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Recruiting
- Paid parental leave
- Health insurance
6d
Bench Store Manager
DICK'S Sporting Goods —Blossom Hill, PA
- $106,600 - $170,000 a year
- Weekends as needed
- Background check
- Mid-level
- 3 years
Choir Director Assistant/Accompanist, Part-Time
Milton Hershey School —Hershey, PA
- Temporary
- Mid-level
- Working with children
- Bachelor's degree
Gospel Choir Director, Part-Time
Milton Hershey School —Hershey, PA
- Temporary
- Mid-level
- High school diploma or GED
- Recruiting
Physical Therapist Clinic Director
Drayer Physical Therapy —Manchester, PA
- $87,000 - $105,000 a year
- Part-time
- Physical & Rehabilitation Medicine
- Outpatient experience
- Clinic
- Paid holidays
- Health insurance
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House Supervisor (RN) - Night Shift
Lancaster Behavioral Health Hospital —Lancaster, PA
- Overtime
- CPR Certification
- Float pool
- RN License
- Health savings account
- Health insurance
11d
Assistant Nursing Supervisors for Veterinary Emergency Hospital
Pet Emergency Treatment and Specialties Inc. —Lancaster, PA
- Full-time
- Management
- Customer service
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
Lead Board Certified Behavior Analyst (BCBA)
Attain ABA Therapy —Lancaster, PA
- Up to $120,000 a year
- Full-time
- Hybrid work
- 3 years
- Psychology
- Home health
- Continuing education credits
- Health savings account
Quick Apply
11d
Academy Manager
Lancaster Archery Supply —Lancaster, PA
- Full-time
- Mid-level
- Continuous improvement
- Recruiting
- AD&D insurance
- Paid holidays
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Director of Sales & Marketing
Drumore Estate —Pequea, PA
- $52,000 - $65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Organizational skills
- Senior level
- Paid time off
- Flexible schedule
Quick Apply
4d
Executive Chef/Kitchen Manager
2 P's Curated Co —Lancaster, PA
- $65,000 - $80,000 a year
- Full-time
- Customer service
- In-person
- Senior level
- Paid time off
- Food provided
Quick Apply
14d
Property Management HVAC Technician
Wolf and Kline Property Management —Lititz, PA
- $30 - $35 an hour
- Full-time
- Mid-level
- Residential
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Secondary Scheduling Curriculum Supervisor
Milton Hershey School —Hershey, PA
- $96,000 - $129,000 a year
- Full-time
- School experience
- High school
- Mid-level
Territory Sales Manager
FGM Fabral LLC —Lancaster, PA
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- Background check
- Up to 50% travel
- Mid-level
- Travel reimbursement
- Health savings account
Quick Apply
Grounds Supervisor
Solanco School District —Quarryville, PA
- $20 - $23 an hour
- Full-time
- Mid-level
- In-person
- Outdoor work
- Health insurance
- Dental insurance
Quick Apply

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management jobs near lancaster, pa

Director of Customer Success

Confidential
Lancaster, PA

Quick Apply

Job Details

Full-time
$110,000 - $115,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Managing customer accounts
Customer retention
Coaching
Metrics Reporting
Team development
Client services
Account management
Senior leadership

Full Job Description

A growing third-party logistics and fulfillment organization is seeking a Director of Customer Success to lead and scale its client-facing function. This is a senior leadership role focused on people, process, and outcomes—not day-to-day account management.

The ideal candidate is a strategic operator who can build structure, develop leaders, and ensure an exceptional, repeatable client experience across the full lifecycle.

Position Overview

The Director of Customer Success will own the direction and performance of the Customer Success function, overseeing onboarding, ongoing client relationships, and strategic account oversight. Reporting directly to the Chief Operating Officer, this role partners closely with Operations, Sales, Finance, and IT to drive retention, satisfaction, and long-term growth.

This role requires an on-site presence in Lancaster, PA and includes travel for client visits and multi-site collaboration.

Key Responsibilities

Client Onboarding Oversight

Provide strategic leadership to the onboarding function
Ensure smooth handoffs from Sales to Operations
Define success criteria for go-live and long-term client health
Identify recurring onboarding challenges and drive cross-functional solutions

Team Leadership & Development

Lead, coach, and develop a team of Customer Success professionals and a Strategic Account Manager
Own hiring, onboarding, performance management, and succession planning
Establish a culture of accountability, ownership, and continuous improvement
Conduct regular 1:1s, team meetings, and performance reviews

Process & Playbook Development

Build standardized workflows for escalations, QBRs, onboarding handoffs, and issue resolution
Formalize processes that scale across multiple facilities
Partner with Sales and Operations to define and manage the full client lifecycle

Performance Management & Accountability

Define and monitor KPIs including retention, SLA performance, escalation resolution, CSAT, and expansion indicators
Shift the function from reactive to proactive management using data and trend analysis
Present client health and team performance metrics to senior leadership

Financial & Operational Accountability

Manage departmental budget, headcount planning, and tool spend
Ensure billing accuracy for client-facing services
Serve as escalation point for billing disputes and lead root-cause resolutions
Partner with Finance on reporting and cost management

Cross-Functional Leadership

Act as the primary Customer Success liaison to Operations, Sales, Finance, and IT
Lead client issue resolution at the leadership level
Collaborate with Operations to align fulfillment performance to client expectations

Qualifications

Required

5–8 years of progressive experience in Customer Success, Client Services, or Account Management
2–4 years of people management experience (teams of 3+)
Proven experience building or formalizing scalable customer success processes
Strong leadership, coaching, and performance management skills
Data-driven mindset with experience using KPIs to drive outcomes

Preferred

Experience in 3PL, supply chain, eCommerce fulfillment, or logistics
Background in SaaS or B2B services with strong process orientation
Comfort operating in fast-paced, operationally complex environments
Proficiency with CRM and customer success platforms; WMS/OMS exposure a plus

Pay: $110,000.00 - $115,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

management jobs in lancaster, pa

Director of Customer Success

MANAGER IN TRAINING

General Manager - Restaurant

Food and Beverage Manager

Director of Operations Strasburg Pallet Company

Assistant General Manager

Bench Store Manager

Choir Director Assistant/Accompanist, Part-Time

Gospel Choir Director, Part-Time

Physical Therapist Clinic Director

House Supervisor (RN) - Night Shift

Assistant Nursing Supervisors for Veterinary Emergency Hospital

Lead Board Certified Behavior Analyst (BCBA)

Academy Manager

Director of Sales & Marketing

Executive Chef/Kitchen Manager

Property Management HVAC Technician

Secondary Scheduling Curriculum Supervisor

Territory Sales Manager

Grounds Supervisor

I want to receive the latest job alert for management in lancaster, pa

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