Top 278 Crm manager Jobs in Lancaster Pa

Director of Customer Success
Confidential —Lancaster, PA
- $110,000 - $115,000 a year
- Full-time
- In-person
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Business Applications Manager
Turkey Hill LLC —Conestoga, PA
- Computer Science
- Inventory management
- Ability to walk for extended periods
- Disability insurance
- Health insurance
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Sales Manager - Exterior Remodeling
Glick's Exteriors —Lancaster, PA
- $100,000 - $150,000 a year
- Full-time
- Clean driving record
- Management
- Sales
- 401(k)
- Paid time off
Quick Apply
Account Manager - Custom Fabrication/Design
Atomic Design, Inc. —Lititz, PA
- $75,000 - $100,000 a year
- Full-time
- Sales
- Mid-level
- Office
- Health savings account
- Health insurance
Operations & Business Development Manager
3Q Investments LLC —Lancaster, PA
- $118,000 - $130,000 a year
- Full-time
- Clean driving record
- OSHA
- 5 years
- Health insurance
- Dental insurance
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Territory Manager
Marvin —Lancaster, PA
- $73,000 - $120,000 a year
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Profit sharing
- Paid parental leave
Territory Sales Manager
FGM Fabral LLC —Lancaster, PA
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- Background check
- Up to 50% travel
- Mid-level
- Travel reimbursement
- Health savings account
Quick Apply
Territory Sales Manager ACO
Community Services of America, CSA —Lancaster, PA
- $50,000 - $100,000 a year
- Nights as needed
- 5 years
- Children
- Travel
- Travel reimbursement
- Disability insurance
Quick Apply
Sales & Marketing Coordinator
Roechling Medical Lancaster —Denver, PA
- Full-time
- Background check
- Computer science
- Microsoft Outlook
- Referral program
5d
Outside Sales Consultant
Coverall North America —Pennsylvania
- Full-time
- Mid-level
- Driver's License
- Reliable transportation
- Paid training
- Health insurance
Quick Apply
RN Clinical Liaison (Hospice) Part Time - Lancaster, PA
CONSTELLATION HEALTH SERVICES —Lancaster, PA
- $36,000 a year
- Full-time
- CPR Certification
- Nursing
- Management
Quick Apply
11d
Field Production Assistant
KSW Construction LLC —Paradise, PA
- $18 - $23 an hour
- Full-time
- Bilingual
- Background check
- Clean driving record
Quick Apply
Product Manager - Control Panels
Aerzen USA Corporation —Coatesville, PA
- Extended hours
- Background check
- Microsoft Excel
- Pass drug screening
Quick Apply
Storm Restoration Sales Representative
Greenawalt Roofing Company —Lancaster, PA
- $80,000 - $130,000 a year
- Weekends as needed
- Background check
- Customer service
- Residential
- Fuel card
- AD&D insurance
Quick Apply
Product Support Engineer
Aerzen USA Corporation —Coatesville, PA
- Full-time
- 5 years
- Engineering
- System design
- Health savings account
- Health insurance
Quick Apply
Territory Manager - HVAC Distribution
MEIER SUPPLY CO INC —Pennsylvania
- Full-time
- Clean driving record
- Up to 50% travel
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Project Manager - Commercial Kitchen Design
SCOPOS Hospitality Group —Ephrata, PA
- $75,000 - $85,000 a year
- Full-time
- Engineering
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
5d
Account Manager
Burnham Holdings Inc —York, PA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Construction site
- Paid holidays
- Health insurance
Quick Apply
5d
Director of Nutrition
The Wenger Group —Lancaster, PA
- Full-time
- Up to 50% travel
- 5 years
- Doctor of Philosophy
- Health savings account
- AD&D insurance
Quick Apply
Traveling Sales Specialist
Hawthorn Senior Living —Pennsylvania
- Full-time
- Sales
- Customer service
- Writing skills
- Health insurance
- Dental insurance
Quick Apply

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crm manager jobs near lancaster pa

Director of Customer Success

Confidential
Lancaster, PA

Quick Apply

Job Details

Full-time
$110,000 - $115,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Managing customer accounts
Customer retention
Coaching
Metrics Reporting
Team development
Client services
Account management
Senior leadership

Full Job Description

A growing third-party logistics and fulfillment organization is seeking a Director of Customer Success to lead and scale its client-facing function. This is a senior leadership role focused on people, process, and outcomes—not day-to-day account management.

The ideal candidate is a strategic operator who can build structure, develop leaders, and ensure an exceptional, repeatable client experience across the full lifecycle.

Position Overview

The Director of Customer Success will own the direction and performance of the Customer Success function, overseeing onboarding, ongoing client relationships, and strategic account oversight. Reporting directly to the Chief Operating Officer, this role partners closely with Operations, Sales, Finance, and IT to drive retention, satisfaction, and long-term growth.

This role requires an on-site presence in Lancaster, PA and includes travel for client visits and multi-site collaboration.

Key Responsibilities

Client Onboarding Oversight

Provide strategic leadership to the onboarding function
Ensure smooth handoffs from Sales to Operations
Define success criteria for go-live and long-term client health
Identify recurring onboarding challenges and drive cross-functional solutions

Team Leadership & Development

Lead, coach, and develop a team of Customer Success professionals and a Strategic Account Manager
Own hiring, onboarding, performance management, and succession planning
Establish a culture of accountability, ownership, and continuous improvement
Conduct regular 1:1s, team meetings, and performance reviews

Process & Playbook Development

Build standardized workflows for escalations, QBRs, onboarding handoffs, and issue resolution
Formalize processes that scale across multiple facilities
Partner with Sales and Operations to define and manage the full client lifecycle

Performance Management & Accountability

Define and monitor KPIs including retention, SLA performance, escalation resolution, CSAT, and expansion indicators
Shift the function from reactive to proactive management using data and trend analysis
Present client health and team performance metrics to senior leadership

Financial & Operational Accountability

Manage departmental budget, headcount planning, and tool spend
Ensure billing accuracy for client-facing services
Serve as escalation point for billing disputes and lead root-cause resolutions
Partner with Finance on reporting and cost management

Cross-Functional Leadership

Act as the primary Customer Success liaison to Operations, Sales, Finance, and IT
Lead client issue resolution at the leadership level
Collaborate with Operations to align fulfillment performance to client expectations

Qualifications

Required

5–8 years of progressive experience in Customer Success, Client Services, or Account Management
2–4 years of people management experience (teams of 3+)
Proven experience building or formalizing scalable customer success processes
Strong leadership, coaching, and performance management skills
Data-driven mindset with experience using KPIs to drive outcomes

Preferred

Experience in 3PL, supply chain, eCommerce fulfillment, or logistics
Background in SaaS or B2B services with strong process orientation
Comfort operating in fast-paced, operationally complex environments
Proficiency with CRM and customer success platforms; WMS/OMS exposure a plus

Pay: $110,000.00 - $115,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

crm manager jobs in lancaster pa

Director of Customer Success

Business Applications Manager

Sales Manager - Exterior Remodeling

Account Manager - Custom Fabrication/Design

Operations & Business Development Manager

Territory Manager

Territory Sales Manager

Territory Sales Manager ACO

Sales & Marketing Coordinator

Outside Sales Consultant

RN Clinical Liaison (Hospice) Part Time - Lancaster, PA

Field Production Assistant

Product Manager - Control Panels

Storm Restoration Sales Representative

Product Support Engineer

Territory Manager - HVAC Distribution

Project Manager - Commercial Kitchen Design

Account Manager

Director of Nutrition

Traveling Sales Specialist

I want to receive the latest job alert for crm manager in lancaster pa

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