Top 18 Guest service agent Jobs in Lancaster Pa

Front Desk Agent
Eden Resort & Suites —Lancaster, PA
- $16.50 an hour
- Weekends as needed
- Ability to sit for extended periods
- 1 year
- Ability to stand for extended periods
- Health insurance
- Dental insurance
Quick Apply
Front Desk Associate
Hotel- Fairfield Inn & Suites by Marriott at the Outlets —Lancaster, PA
- $14 - $17 an hour
- Part-time
- Hotel
- US work authorization
- Front desk
- Paid time off
- Employee discount
Quick Apply
Guest Service Representative (Front Desk Agent) - Woodspring Suites - Brand New Hotel
J&P Hospitality Management, LLC —Lancaster, PA
- $13 - $16 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Front Desk Agent
Wyndham Resort Lancaster, PA —Lancaster, PA
- $14 - $18 an hour
- Weekends as needed
- Writing skills
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
5d
Hotel Guest Services Representative
Holiday Inn Express & Suites —Lititz, PA
- From $15 an hour
- Part-time
- Hotel
- In-person
- Reliable transportation
Quick Apply
Dutch Wonderland Inn Lead Guest Experience Agent
Herschend Family Entertainment —Lancaster, PA
- Weekends as needed
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
Front Desk Clerk
Hilton Grand Vacations —Hershey, PA
- $17 an hour
- Weekends as needed
- English
- Entry level
- Resort
- Employee stock purchase plan
- Health insurance
Front Desk Agent | Columbia Hampton Inn
Columbia Hampton Inn —Columbia, PA
- Weekends as needed
- Spanish
- English
- Hotel
Quick Apply
Front Desk Agent
Hampton by Hilton York —York, PA
- $15 an hour
- Part-time
- Computer literacy
- Hotel
- Computer skills
- 401(k) matching
- Employee discount
Quick Apply
Overnight Hotel Front Desk Agent
PA Dutch Hotels —Lancaster, PA
- From $15 an hour
- Overnight shift
- Writing skills
- Basic math
- Hotel
- Paid time off
- Employee discount
Quick Apply
Hotel Front Desk Agent (PT) - 2nd Shift
Spooky Nook Sports Inc —Manheim, PA
- $15 an hour
- Part-time
- 18 years or older
- Inventory management
- Hotel
Quick Apply
Front Desk Agent | Lebanon Townplace Suites
Lebanon TownePlace Suites —Lebanon, PA
- $16 an hour
- Weekends as needed
- Spanish
- English
- Hotel
Quick Apply
Hotel Front Desk Agent (FT) - 2nd Shift
Spooky Nook Sports Inc —Manheim, PA
- $15 an hour
- Weekends as needed
- 18 years or older
- Inventory management
- Hotel
- Paid holidays
- Health insurance
Quick Apply
Receptionist (PRN)
Londonderry Village —Palmyra, PA
- $16 - $17 an hour
- Call employer
- Microsoft Excel
- Skilled nursing facility
- Microsoft Outlook
- Wellness program
- 403(b) matching
Quick Apply
11d
Hotel Front Desk Agent - Lebanon, PA
Hampton Inn Lebanon —Lebanon, PA
- From $14 an hour
- Full-time
- Hotel
- US work authorization
- Organizational skills
- Paid time off
- Employee discount
Quick Apply
11d
Front Desk Agent
Forge Hospitality LLC —Morgantown, PA
- From $16 an hour
- Weekends as needed
- Hotel
- Computer skills
- Communication skills
- Health insurance
- 401(k)
12d

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Guest Service Agent
Fairfield Inn and Suites by Marriott —Hershey, PA
Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment…
$16.50 - $17.50 an hour
Quick Apply
Front Desk/Guest Service Associate
Fulton Steamboat Inn —Lancaster, PA
Responsibilities include checking guests in and out, cash-handling, taking telephone reservations, processing gift shop sales, and providing top-notch customer…
$14 - $16 an hour
Quick Apply

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Leasing Agent
Wagenbrenner Management Inc. —Columbus, OH
Leases apartment homes - greets prospective residents, determines their needs and preferences, professionally presents community and specific apartment homes…
$19 - $21 an hour
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Hotel Front Desk Agent Full and Part-Time
Courtyard Marriott Columbus OSU —Columbus, OH
Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs…
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guest service agent jobs near lancaster pa

Front Desk Agent

Eden Resort & Suites -
Lancaster, PA

Quick Apply

Job Details

Full-time
$16.50 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
Employee discount
Life insurance

Qualifications

Cleaning and sanitation procedure implementation
Hotel and accommodations payment processing
Maintaining an organized workspace
Phone communication
Greeting customers
Answering guest questions
Phone call screening
Credit card payment processing
Hotel room assignment management
Property management systems (PMS)
Productivity software
1 year
Hotel and accommodations guest complaints handling
Clean workspace maintenance
OPERA
Leadership
Communication skills
Entry level

Full Job Description

The Front Desk Associates are responsible for always delivering excellent customer service to our guests. The primary focus of this position is to create a pleasant and engaging experience for our resort guests through excellent interactions, inbound and outbound call efforts, concierge services, administrative responsibilities, and other duties as assigned by Management. You will serve as the face of the resort as you interact with current and prospective guests, assisting them with whatever they may need. Must be available to work weekends and holidays.

EDEN RESORT & SUITES EEO STATEMENT:

The Eden Resort & Suites provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Compensation:

$16.50 hourly to start

Responsibilities:

Greet every guest with a smile and provide excellent customer service.
Maintain a strong presence at the front desk, being visible and accessible to our guests.
Check guests in and out of their reservations.
Assist guests with concierge-type requests, including restaurant recommendations, directions to local attractions, etc.
Answer phone calls and direct the calls to the appropriate extension, or answer the questions.
Create guest reservations over the phone, ensuring that they have the perfect room for their needs selected.
Collect payment for guest and group accounts, following proper protocol and adhering to PCI regulations.
Review reports and other documentation to ensure all work is completed properly.
Monitor credit limits/floor limits and collect additional payments from guests as needed.
Monitor and respond to guest requests/messages through various online/digital platforms.
Resolve guest issues in a timely manner, offer a solution to the issues, provide compensation if required, inform the Manager on Duty (MOD), and make the required notes/records.
Ensure guest reservations are properly set up, rooms are assigned, special requests are fulfilled, and payment instructions are followed.
Prepare and distribute communications to guests, fellow associates, management, and other departments.
Maintain a clean and organized workspace and follow all cleaning/sanitization guidelines.
Maintain a clean and welcoming lobby, Front Desk area, and Marketplace.
Communicate guest requests and property needs to the appropriate team members.
Assist with various duties assigned by the MOD, Front Office Manager, or other property leadership.

Qualifications:

ESSENTIAL SKILLS:

Excellent communication skills, both written and verbal.
Ability to work as part of a team and be a self-starter.
Ability to multitask and remain collected under pressure.
Desire to provide excellent service to each guest, regardless of the situation.

EDUCATION AND EXPERIENCE REQUIRED:

At least one (1) year of experience in a customer service role, such as retail, food, beverage, or hospitality.
Knowledge of Microsoft Office Suite and hotel property management systems, namely Opera, is preferred.
Holding the Certified Hospitality Supervisor (CHS) designation from the American Hotel and Lodging Association is preferred.

PHYSICAL REQUIREMENTS:

Ability to stand or sit for extended periods of time.
Ability to lift up to thirty (30) pounds.

About Company

The Eden Resort & Suites offers a collection of unique and upscale guest rooms and suites, unsurpassed on-site recreational facilities, and an exceptional staff ready to meet guests' needs. With a 50+ year foundation as a premier destination in Lancaster, the Eden Resort is expanding its service offerings and looking for individuals to join our team.

At the Eden Resort, our core values are at the heart of all that we do and are key to our enduring success. Eden Resort team members are deeply committed to caring for every individual who crosses their path, be it a guest or fellow team member. Our dedication to caring for others is expressed by team members' generosity with their time and efforts, the pursuit of excellence in their craft, and a spirit of ownership.

BENEFITS:

Employee discount
Employee assistance program
(PTO, medical, dental, vision, life insurance benefits dependent on full-time status)

Quick Apply

Refine Your Search

guest service agent jobs in lancaster pa

Front Desk Agent

Front Desk Associate

Guest Service Representative (Front Desk Agent) - Woodspring Suites - Brand New Hotel

Front Desk Agent

Hotel Guest Services Representative

Dutch Wonderland Inn Lead Guest Experience Agent

Front Desk Clerk

Front Desk Agent | Columbia Hampton Inn

Front Desk Agent

Overnight Hotel Front Desk Agent

Hotel Front Desk Agent (PT) - 2nd Shift

Front Desk Agent | Lebanon Townplace Suites

Hotel Front Desk Agent (FT) - 2nd Shift

Receptionist (PRN)

Hotel Front Desk Agent - Lebanon, PA

Front Desk Agent

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