Top 30 It help desk Jobs in Lancaster Sc

Level I Desktop Support Technician
Nutramax Laboratories —Lancaster, SC
- Full-time
- Computer science
- Computer Science
- Computer literacy
Quick Apply
Help Desk Support Technician
NEW HOPE CAROLINAS INC —Rock Hill, SC
- Computer science
- Azure
- Computer Science
Quick Apply
Help Desk Technician I
WARN INDUSTRIES INC —Lancaster, SC
- Overtime
- Research
- Mid-level
- Office
Quick Apply
Network Services Response Technician I
The City of Rock Hill —Rock Hill, SC
- $27 - $35 an hour
- Full-time
- English
- Mid-level
- Office
Quick Apply
Service Desk Analyst
All Lines Technology Inc —Rock Hill, SC
- Mid-level
- Windows
- 1 year
Quick Apply
Geek Squad Agent (Retail Store)
Best Buy —Charlotte, NC
- $15.00 - $17.88 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
Desktop Systems Specialist II
Shutterfly —Fort Mill, SC
- Full-time
- Mid-level
- Windows
- Microsoft Office
Quick Apply
14d
Senior IT Support Specialist
3D Systems —Rock Hill, SC
- Office
- Windows
- 3 years
- Paid holidays
- Health insurance
Technical Support Specialist
ELMECO, LLC —Rock Hill, SC
- $55,000 - $60,000 a year
- Full-time
- Spanish
- Word processing
- Basic math
- Health insurance
- Dental insurance
Quick Apply
Yardi Voyager Support Specialist / Systems Administrator
33Floors, LLC —Charlotte, NC
- From $70,000 a year
- Full-time
- Background check
- Research
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
NOC Tech Support Agent Level 1
Media Resources —Fort Mill, SC
- Email
- Mid-level
- Travel
- Conflict management
12d
Field services engineer - Mobile device and Deskside Support
Cognizant —Fort Mill, SC
- Full-time
- Mid-level
- Office
- Windows
- Paid parental leave
- Paid holidays
5d
Field service engineer (Desktop ,AV, Mobility) - Fort mill SC
Cognizant —Fort Mill, SC
- Full-time
- Mid-level
- Office
- Windows
5d
Field Services Engineer-Desktop, AV and Mobility
Cognizant —Fort Mill, SC
- Full-time
- Mid-level
- Office
- Windows
- Paid parental leave
- Paid holidays
5d
Field Service Engineer
Cognizant —Fort Mill, SC
- Full-time
- Mid-level
- Office
- Windows
Customer Support Manager, Petro
AMETEK, Inc. —Fort Mill, SC
- $95,000 - $115,000 a year
- Microsoft Excel
- Microsoft Outlook
- 8 years
1d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Lancaster, SC
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Sr. Engineer, Contact Center Platform Stability & Production Support
LPL Financial —Fort Mill, SC
- $106,100 - $176,900 a year
- Full-time
- Hybrid work
- Computer Science
- 3 years
- Continuous improvement
- Health insurance
- Paid time off
Quick Apply
9d
R&D Chemist - Product Development & Technical Support
Aquasol Corporation —Rock Hill, SC
- Full-time
- Microsoft Excel
- Mid-level
- Bachelor's degree
- Health savings account
- Disability insurance
Quick Apply
6d
Technical Service Representative
Atlas Copco Group —Rock Hill, SC
- Hybrid work
- Engineering
- Mid-level
- Office
- Disability insurance
- Health insurance

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Level I Desktop Support Technician

Nutramax Laboratories -
Lancaster, SC

Quick Apply

Job Details

Full-time

Qualifications

Desktop computer repair
Computer operation
Network troubleshooting
Operating systems
Phone communication
Copy machines
Laptop (troubleshooting support)
Incident management software
Hardware maintenance
Printer (troubleshooting support)
Technology security practices
Computer hardware
Desktop (troubleshooting support)
WAN
Data entry
Telephone systems
Faxing
Desktop administration
Peripheral hardware support
IT department experience
Ticketing system technical support
Client interaction via phone calls

Full Job Description

The hours for this role are Monday - Friday 8:30am - 5:00pm. This position is 100% onsite in Lancaster, SC.

Summary of the Position: The IT Service Desk is the point of contact for all IT related incidents and service requests. The role of the Level I Desktop Support Technician is to provide support for all Nutramax Laboratories employees. The Level I Desktop Support Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. The position requires one to be able to work in a fast-paced environment which provides services via the phone, e-mail and in person. Work is performed with some supervision but still requires initiative and sound judgement.

Roles and Responsibilities:

Respond to and resolve new IT support requests in accordance with established SLAs and departmental goals.
Analyze and resolve technical issues with NMX provided hardware, software, and telephone devices in a timely and accurate fashion.
Use Critical Thinking and Root Cause Analysis methodologies when performing trouble analysis and following through to resolution or escalation.
Follow solutions and KB articles to resolve helpdesk incidents.
Escalate problems and issues to the next level support tier, management, or vendors as stated departmental guidelines, IT Management and/or business requirements.
Prepare and install new IT equipment, including desktop, laptop, telephone, and other required devices.
Perform upgrades on various hardware and software solutions.
Install and configure new IT equipment as required.
Provide end user training for existing, and planned technologies.
Implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalate incidents to other support teams as defined by department leadership.
Maintaining the integrity and the security of the Nutramax network including remote access, password access, file access, and intruder access.
Demonstrate a vigilant approach to safeguarding every aspect of the Nutramax IT environment against all malicious actors and the exploitation methods used.
Providing support for home office and remote employees.
Accurately record, update and document requests using the Nutramax Helpdesk system.
Conduct basic troubleshooting using verbal and other investigative methods to determine the appropriate level of support needed, resolving issues where possible or escalate to level II
Use excellent communication skills (verbal and non-verbal) with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
Develop and maintain end-user documentation of various software and procedures.
Assist with and complete deliverables as assigned or approved by IT Management. This includes ad-hoc requests and project related tasks.
Maintain a work environment that is clean and professional looking.
Perform other assigned duties as may be required in meeting company objectives.
Communicate effectively with other departments within the organization and function within a team environment.
Effectively communicate with the users through all stages of the resolution process.
Regular attendance is required.

Minimum Requirements:

Strong interpersonal and communications skills and the ability to work effectively with a wide range of people in a diverse community.
Working knowledge of networking concepts & technologies, Operating System technologies, and Security concepts.
Must be customer service oriented.
Excellent verbal, telephone, and written etiquette.
Proven ability to follow instructions, work under direct or indirect supervision, and multi-task.
Effective and efficient troubleshooting and problem-solving skills.
Must be reliable and possess good organizational skill.
Ability to lift, move and inspect computer terminals, servers, switches, printers, and related equipment.
Ability to enter and access information from a computer.
Capable of sitting for prolonged periods of time at a computer screen.
Ability to operate general office equipment such as computers, copiers, fax, etc.
Works in office conditions but may be required to visit other department locations with data processing and related communication equipment.
Follow solutions and KB articles to resolve helpdesk incidents.

Education and Experience:

Associate degree in computer science (BS preferred) and/or equivalent technical certification with a minimum of 1-3 years of Information Technology work experience in a LAN/WAN environment.
Industry recognized technical certification such as a Microsoft MCSE, Network +, Server+ or A+ preferred but not required.
Working technical knowledge of network and PC operating systems, including the most current Desktop operating system.
Hands-on hardware/software troubleshooting experience.
Able to install, support, and troubleshoot server and PC hardware components and peripherals.
Prior experience with a helpdesk ticketing system.
Prior experience working with imaging software to configure and deploy computers.
Prior experience troubleshooting multifunction-printers.

Supervisory Responsibilities: None

Quick Apply

Refine Your Search

it help desk jobs in lancaster sc

Level I Desktop Support Technician

Help Desk Support Technician

Help Desk Technician I

Network Services Response Technician I

Service Desk Analyst

Geek Squad Agent (Retail Store)

Desktop Systems Specialist II

Senior IT Support Specialist

Technical Support Specialist

Yardi Voyager Support Specialist / Systems Administrator

NOC Tech Support Agent Level 1

Field services engineer - Mobile device and Deskside Support

Field service engineer (Desktop ,AV, Mobility) - Fort mill SC

Field Services Engineer-Desktop, AV and Mobility

Field Service Engineer

Customer Support Manager, Petro

Seasonal, Operations Technical Specialist (Part Time)

Sr. Engineer, Contact Center Platform Stability & Production Support

R&D Chemist - Product Development & Technical Support

Technical Service Representative

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