Top 110 Website administrator Jobs in Land O' Lakes Fl

Contact Center System Administrator
Suncoast Credit Union —Tampa, FL
- $62,000 - $92,000 a year
- Weekends as needed
- Remote
- 5 years
- System design
- Analysis skills
- Paid parental leave
- Paid holidays
3d
CAD and Space System Specialist
Moffitt Cancer Center —Tampa, FL
- $27.63 - $42.18 an hour
- Full-time
- Hybrid work
- 5 years
- Analysis skills
- Continuous improvement
2h
IT Systems Administrator
EnviroTrac LLC —Tampa, FL
- Full-time
- Remote
- Computer science
- Computer Science
- 3 years
- Paid holidays
- Dental insurance
Quick Apply
2h
FOUNDATION FINANCE ANALYST
Moffitt Cancer Center —Tampa, FL
- $28.34 - $43.20 an hour
- Full-time
- Hybrid work
- Research
- Mid-level
- Finance
Adjunct – Criminal Justice
Saint Leo University —Saint Leo, FL
- Part-time
- 18 years or older
- Mid-level
- Master's degree
- Paid holidays
- Disability insurance
PROTOCOL WRITER I
Moffitt Cancer Center —Tampa, FL
- $31.99 - $48.80 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Doctor of Philosophy
4d
Business Transformation Analyst Lead
Moffitt Cancer Center —Tampa, FL
- $77,022.40 - $117,582.40 a year
- Full-time
- Hybrid work
- Mid-level
- Finance
- Analysis skills
10d
Surgery Authorizations
ENT ASSOCIATES —Clearwater, FL
- Overtime
- Remote
- Microsoft Word
- Microsoft Outlook
- Surgery
- Work from home
Quick Apply
5d
Adjunct - English
Saint Leo University —Saint Leo, FL
- Part-time
- Classroom
- English
- Mid-level
- Paid holidays
- Disability insurance
Adjunct - Social Work
Saint Leo University —Saint Leo, FL
- Part-time
- Mid-level
- Master's degree
- University
- Paid holidays
- Disability insurance
Adjunct - Communications
Saint Leo University —Saint Leo, FL
- Part-time
- Mid-level
- Master's degree
- University
- Paid holidays
- Disability insurance
Adjunct - Education University Supervisor
Saint Leo University —Saint Leo, FL
- Part-time
- Teaching Certification
- Mid-level
- Master's degree
- Paid holidays
- Disability insurance
Adjunct - Theology
Saint Leo University —Saint Leo, FL
- Part-time
- Doctoral degree
- Mid-level
- Paid holidays
- Disability insurance
Nursing MGR CLINIC OPERATIONS
Moffitt Cancer Center —Tampa, FL
- $119,626.52 - $179,358.40 a year
- Full-time
- Mid-level
- Clinic
Adjunct - Data Analytics and Applied Statistics
Saint Leo University —Saint Leo, FL
- Part-time
- Computer Science
- Mid-level
- Master's degree
- Paid holidays
- Disability insurance
Adjunct - Healthcare Administration
Saint Leo University —Saint Leo, FL
- Part-time
- Classroom
- Mid-level
- Master's degree
- Paid holidays
- Disability insurance
RESEARCH SCIENTIFIC PUBLISHING AND REPOSITORY SPEC
Moffitt Cancer Center —Tampa, FL
- $75,153.00 - $114,701.60 a year
- Full-time
- 5 years
- Bachelor's degree
- Senior level
Adjunct - Legal Studies
Saint Leo University —Saint Leo, FL
- Part-time
- Mid-level
- Master's degree
- University
- Paid holidays
- Disability insurance
FACULTY ADMINISTRATIVE COORDINATOR - Pathology
Moffitt Cancer Center —Tampa, FL
- $20.14 - $30.70 an hour
- Full-time
- Microsoft Outlook
- Writing skills
- Medical office experience
Adjunct - Mathematics
Saint Leo University —Saint Leo, FL
- Part-time
- Mid-level
- Master's degree
- University
- Paid holidays
- Disability insurance

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Contact Center System Administrator

Suncoast Credit Union -
Tampa, FL

Apply Now

Job Details

Full-time
$62,000 - $92,000 a year
3 days ago

Benefits

Paid parental leave
401(k) 8% Match
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

Application Integration
Vendor relationship building
Systems integration
IT user and group management
Tooling
Vendor coordination
Configuration management
Machine intelligence
Vendor relationship management
Microsoft Teams
Telephone systems
Implementing IT solutions

Full Job Description

Overview:

Compensation: $62,000 - $92,000 based on experience and credentials

Location Type: Remote (candidate must reside in FL)

Position Type: Full Time

Schedule: Monday through Friday 8:30 AM - 5:30 PM with evening and weekend hours as needed

The Contact Center Systems Administrator leads the administration, configuration, and optimization of core contact center platforms: Genesys Cloud CX, Verint WFM, and Pindrop. This role also serves as the highest escalation point for Level 2 support related to digital banking and telephony issues. The Administrator ensures system stability, leads small enhancement projects, and mentors junior team members. This position plays a key role in collaborating with IT, vendors, and business stakeholders to ensure alignment between platform capabilities and contact center operations.

Responsibilities:

Design and optimize Genesys Cloud call flows, IVR routing, and integrations using no-code tools
Manage Verint WFM configuration, patch coordination, troubleshooting, and vendor escalation
Lead the administration and enhancement of agent assist tools and integration with knowledge systems
Oversee and fine-tune Pindrop integrations for secure voice authentication
Lead the root cause analysis of critical system issues, coordinating across departments and vendors
Own complex configuration changes and perform advanced system troubleshooting
Ensure the accuracy and completeness of speech analytics configurations; oversee tagging logic and keyword management
Collaborate with data and analytics teams to ensure clean delivery of speech analytics outputs
Manage Teams voice users, phone number assignment, routing policies, and system settings
Oversee Lumen billing, usage reconciliation, and licensing governance across Genesys, Teams, and AI platforms
Track and influence KPIs such as IVR containment, authentication rates, transfer percentage, and speech insights
Serve as primary liaison with Genesys, Verint, Pindrop, Microsoft, Lumen, and managed service providers
Ensure system compliance with internal controls and data security protocols; maintain audit readiness documentation
Provide strategic input on technology improvements and platform roadmaps
Lead system testing, patch validation, and user acceptance testing (UAT); manage change control procedures
Coach and mentor junior administrators; lead onboarding and support knowledge sharing across the team
Maintain a strong understanding of all supported platforms and their integration points to ensure cohesive and efficient system functionality across the contact center technology stack
Maintain knowledge and understanding of current trends, laws, and issues affecting the area of expertise
Attend educational events to increase professional knowledge
Complete annual compliance and information security training to understand employees' role in maintaining effective compliance and security programs

Qualifications:

5+ years of experience administering contact center or unified communications technologies
Expertise with Genesys Cloud CX platform (Architect, routing, and admin modules)
Advanced knowledge of Verint WFM (on-premise environment)
Experience supporting and configuring Pindrop or equivalent voice authentication tools
Demonstrated ability to manage Microsoft Teams voice administration and user provisioning
Experience managing licensing, AI features, and telephony vendor relationships (e.g., Lumen)
Experience implementing or supporting agent assist and knowledge integration solutions
Strong analytical and diagnostic skills, with the ability to lead incident resolution
Experience in project coordination or cross-functional team collaboration
ITIL Foundation, Genesys Cloud, or Verint certifications preferred
Financial services or digital banking experience strongly preferred
Ability to read and interpret structured data formats (e.g., JSON, XML) to support troubleshooting and integration coordination

Skills

AI & Machine Learning
Analytics
Customer Service

Benefits

Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
Community Involvement: Paid Volunteer Hours
Growth: Degree Assistance up to $5,000 per year

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits

Company Overview

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.

For more information, please visit our careers site at https://careers.suncoastcreditunion.com/

Apply Now

Refine Your Search

website administrator jobs in land o' lakes fl

Contact Center System Administrator

CAD and Space System Specialist

IT Systems Administrator

FOUNDATION FINANCE ANALYST

Adjunct – Criminal Justice

PROTOCOL WRITER I

Business Transformation Analyst Lead

Surgery Authorizations

Adjunct - English

Adjunct - Social Work

Adjunct - Communications

Adjunct - Education University Supervisor

Adjunct - Theology

Nursing MGR CLINIC OPERATIONS

Adjunct - Data Analytics and Applied Statistics

Adjunct - Healthcare Administration

RESEARCH SCIENTIFIC PUBLISHING AND REPOSITORY SPEC

Adjunct - Legal Studies

FACULTY ADMINISTRATIVE COORDINATOR - Pathology

Adjunct - Mathematics

I want to receive the latest job alert for website administrator in land o' lakes fl

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