Top 21643 Jobs in Landisville, Pa

Director of Customer Success
Confidential —Lancaster, PA
- $110,000 - $115,000 a year
- Full-time
- In-person
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Caregiver - Urgently Hiring
Angels On Call —Lancaster, PA
- $15 an hour
- Part-time
- 18 years or older
- Driver's License
- Home health
- Paid training
- Health insurance
Quick Apply
Pricing Analyst - AI Trainer
DataAnnotation —Lancaster, PA
- $40 - $60 an hour
- Part-time
- Remote
- Computer Science
- English
- Mid-level
- Flexible schedule
Quick Apply
Embroidery Operator
ImageFIRST Healthcare Laundry Specialists —Lancaster, PA
- $18 - $20 an hour
- Full-time
- Computer literacy
- Basic math
- Pass drug screening
- Paid parental leave
- Health insurance
Quick Apply
11d
Utility Locator
USIC —Lancaster, PA
- $20 an hour
- Overtime
- Clean driving record
- Pass drug screening
- Driver's License
- Paid training
- Fuel card
Quick Apply
12d
Retail Associates
Hobby Lobby —Lancaster, PA
- $15.75 - $16.75 an hour
- Part-time
- Entry level
Full-Time Store Associate
ALDI —Lancaster, PA
- $19 - $21 an hour
- Full-time
- 18 years or older
- Merchandising
- Basic math
- Paid parental leave
- AD&D insurance
Host
PF Changs —Lancaster, PA
- $17.50 - $20.50 an hour
- Part-time
- No experience needed
- Entry level
- Under 1 year
- Paid training
- Health insurance
Part-Time Store Cashier/Stocker
ALDI —Lancaster, PA
- $19 - $21 an hour
- Part-time
- 18 years or older
- Merchandising
- Basic math
- Paid parental leave
- AD&D insurance
RECEPTIONIST
MidAtlantic Endoscopy —Lancaster, PA
- Microsoft Outlook
- Inventory management
- HIPAA
Quick Apply
Team Member
Rutter's —Mountville, PA
- $18 an hour
- No experience needed
- English
- 21 years or older
- Dental insurance
- Paid time off
Receptionist
Jones Family Of Dealerships —Lancaster, PA
- Full-time
- Dealership
- Driver's License
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
4d
Cashier (Front End)
Costco Wholesale Corporation —Lancaster, PA
- Entry level
- AD&D insurance
- Employee stock purchase plan
Teller
PNC Financial Services Group —Lancaster, PA
- Full-time
- No experience needed
- No degree
- In-person
- Wellness program
- Health savings account
Cashier
Sodexo —Lancaster, PA
- $14.00 - $21.30 an hour
- Online Application
- Ability to walk for extended periods
- No high school diploma
- High school diploma or GED
- Paid holidays
- Health insurance
10d
Part-Time Sales Associate
MINISO USA —Lancaster, PA
- $15 an hour
- Part-time
- High school diploma or GED
- Organizational skills
- Communication skills
- Flexible schedule
12d
Inspector Packer I
Dart Container —Lancaster, PA
- $20 an hour
- Overnight shift
- Background check
- Pass drug screening
- English
- Paid holidays
- Disability insurance
cashier associate
HomeGoods —Lancaster, PA
- $13.25 - $13.75 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
Cashier Assistant (Front End)
Costco Wholesale Corporation —Lancaster, PA
- Entry level
- AD&D insurance
- Employee stock purchase plan
Membership Clerk
Costco Wholesale Corporation —Lancaster, PA
- Entry level
- AD&D insurance
- Employee stock purchase plan

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Director of Customer Success

Confidential
Lancaster, PA

Quick Apply

Job Details

Full-time
$110,000 - $115,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Managing customer accounts
Customer retention
Coaching
Metrics Reporting
Team development
Client services
Account management
Senior leadership

Full Job Description

A growing third-party logistics and fulfillment organization is seeking a Director of Customer Success to lead and scale its client-facing function. This is a senior leadership role focused on people, process, and outcomes—not day-to-day account management.

The ideal candidate is a strategic operator who can build structure, develop leaders, and ensure an exceptional, repeatable client experience across the full lifecycle.

Position Overview

The Director of Customer Success will own the direction and performance of the Customer Success function, overseeing onboarding, ongoing client relationships, and strategic account oversight. Reporting directly to the Chief Operating Officer, this role partners closely with Operations, Sales, Finance, and IT to drive retention, satisfaction, and long-term growth.

This role requires an on-site presence in Lancaster, PA and includes travel for client visits and multi-site collaboration.

Key Responsibilities

Client Onboarding Oversight

Provide strategic leadership to the onboarding function
Ensure smooth handoffs from Sales to Operations
Define success criteria for go-live and long-term client health
Identify recurring onboarding challenges and drive cross-functional solutions

Team Leadership & Development

Lead, coach, and develop a team of Customer Success professionals and a Strategic Account Manager
Own hiring, onboarding, performance management, and succession planning
Establish a culture of accountability, ownership, and continuous improvement
Conduct regular 1:1s, team meetings, and performance reviews

Process & Playbook Development

Build standardized workflows for escalations, QBRs, onboarding handoffs, and issue resolution
Formalize processes that scale across multiple facilities
Partner with Sales and Operations to define and manage the full client lifecycle

Performance Management & Accountability

Define and monitor KPIs including retention, SLA performance, escalation resolution, CSAT, and expansion indicators
Shift the function from reactive to proactive management using data and trend analysis
Present client health and team performance metrics to senior leadership

Financial & Operational Accountability

Manage departmental budget, headcount planning, and tool spend
Ensure billing accuracy for client-facing services
Serve as escalation point for billing disputes and lead root-cause resolutions
Partner with Finance on reporting and cost management

Cross-Functional Leadership

Act as the primary Customer Success liaison to Operations, Sales, Finance, and IT
Lead client issue resolution at the leadership level
Collaborate with Operations to align fulfillment performance to client expectations

Qualifications

Required

5–8 years of progressive experience in Customer Success, Client Services, or Account Management
2–4 years of people management experience (teams of 3+)
Proven experience building or formalizing scalable customer success processes
Strong leadership, coaching, and performance management skills
Data-driven mindset with experience using KPIs to drive outcomes

Preferred

Experience in 3PL, supply chain, eCommerce fulfillment, or logistics
Background in SaaS or B2B services with strong process orientation
Comfort operating in fast-paced, operationally complex environments
Proficiency with CRM and customer success platforms; WMS/OMS exposure a plus

Pay: $110,000.00 - $115,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

jobs in landisville, pa

Director of Customer Success

Caregiver - Urgently Hiring

Pricing Analyst - AI Trainer

Embroidery Operator

Utility Locator

Retail Associates

Full-Time Store Associate

Host

Part-Time Store Cashier/Stocker

RECEPTIONIST

Team Member

Receptionist

Cashier (Front End)

Teller

Cashier

Part-Time Sales Associate

Inspector Packer I

cashier associate

Cashier Assistant (Front End)

Membership Clerk

I want to receive the latest job alert for jobs in landisville, pa

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